Jay Dropbox Community Moderator

If the file have a green icon, and still doesn't play the whole way through, then there's two possibilities. Either the file uploaded to the site is incomplete, or the media player cannot play the whole file for some reason.

Currently, there isn't a method to prevent the app from updating automatically, to switch it to manual updating, at this time.

Hi @"MartyTTM", thanks for bringing this to our attention. Are the files not previewing when logged into your own account, or via a shared link? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even…

In general, the Dropbox desktop application would update silently in the background in order to ensure the app functions correctly with new updates and changes.

Yes, there are a few methods of sharing a file, and when it's on the shared files page, then it can only be accessed from that page, and edited on the Dropbox site directly. Just to check, do you require any further assistance on this matter?

Could you try the suggestions in this thread to see if they help by changing the URL of the file?

Hi @"ToxicNorse", that's correct, currently, Dropbox doesn't support the editing of Keynote files directly via the mobile app.

Hi @"Murray6", thanks for bringing this to our attention. It isn't possible to add, edit or delete any item within a read-only shared folder. Could you clarify how they specified this file to have edit access? Are you referring to editing the file from this page? This will help me to assist further!

Hi @"meganrm", thanks for bringing this to our attention. Have you been using the new style of shared links for this method, or the old style? This will help me to assist further!

Hi @"EliasF", thanks for bringing this to our attention. On Basic plans, Dropbox Transfer has a maximum limit of 100 MB per transfer, so if the files you need to send are larger, then it wouldn't possible via that method. It sounds like you might need to ask them to create a file request, which will allow you to upload…

Hi @"Bruno MC", thanks for the info, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Could you try going into the Folders tab instead of the Recents tab to see if the folder is visible there, with any other options next to it?

Hi @"chwynn", thanks for the info. From what you described, your Linux OS isn't officially support according to our requirements, so the amount of support we can provide is limited. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

Hi @"isolutions4u", thanks for bringing this to our attention. It sounds like the other user was a member of a Dropbox Business team. This means that the team admin can delete their entire account. Depending on their plan, the team admin could also sign in as the user, and view whatever they have on their account,…

Hi @"usjdpdb", there should be an ellipsis to the right of the 'Join folder' button. Could you try expanding the window somehow or zooming out of the page in the browser to view it? Others, could you try switching browsers to see if this helps?

Most likely the other referrals are missing, if you referred a lot of users, since there should be 14 referrals according to your earned quota. 

No worries, glad to have helped out!

Hi @"Ethan Miller", yes, that would be the best method to ensure that both of your have access to the same file in order to edit it. 

The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email. Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?

From the screenshot you showed earlier, you would have 14 referrals, and the extra bonuses in this screenshot would be separate to that. This still wouldn't make it 14 GB, unless there are more bonuses when you scroll down. 

Hi @"LL_Matt", thanks for messaging the Community! Currently, the automation feature doesn't allow you to remove the current filename, so it will rename part of the renamed file. If you have any further queries, feel free to message back.

It looks like you have 14 successful referrals, since you're showing a paid plan, and you have 14 GB out of 32 GB. On a paid plan, referrals are worth 1 GB each, making it 14 referrals in total. When you're on a Basic plan, these referrals would be 512 MB each, making it 7 GB in total. Could you check your referrals again…

Hi @"free4cat00", the most a user can get from referrals would be 16 GB from 32 referrals. These referrals would only increase in space when upgraded to a paid account. Could you check your referrals page to see if you have any promotional offer on your account that may have expired? Also, could you let us know the exact…

Hi @"Iamlost2023", could you confirm the last time you logged into your account before this happened? Have you had any devices connected to that account?

Could you try right clicking the file in the Dropbox desktop application and see what options you get there, and if it's possible to remove the file? Do you know of anyone who might've shared this file with you by accident, and then removed the access?

Hi @"PJV2023", without verifying the original email address, it wouldn't be possible to change the email on the account. The verification needs to come first, prior to changing the email address. As the email is owned by someone else, the best option I can think of is to download your data from the site, unlink any…

Hi @"bradh0999", could you clarify what you mean in more detail, in order to assist further?

Hi @"nikkidolson", are you able to view the file on this page on your account, in order to remove it as well?

Hi @"alebogado", you can contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Hi @"StacyMB", thanks for the info. Could you try this suggestion to contact our team?