Jay Dropbox Community Moderator

If you intend to create folders automatically on your Dropbox account via the site, then you'd need to use the Dropbox API in an app of your own to make these changes. If you're referring to a local script on your computer, which then create a folder in the Dropbox folder (which will then sync to the site), then you need…

Hi @"DebraV", thanks for messaging the Community! Are you interested in using the Dropbox API in order to create folders on your account? This will help me to assist further!

Hi @"CathRA", the Dropbox desktop application itself can only be installed on the system drive. The Dropbox folder can exist on another drive entirely, however. In order to enable the Dropbox Backup feature, the system folders, Desktop, Documents and Downloads need to be in their default locations in order for the backup…

Hi @"floyd10", currently we have no updates on this matter, as the feature request is still gathering support for more votes. Once there is an update, it will appear on that idea post.

Hi @"melanie7", thanks for bringing this to our attention. Could you first confirm what happens when you upload a file directly to the Dropbox site? Does the file appear on your desktop or in the mobile app? What is the current status of the desktop app (on the bottom left) when you click on the icon in the system…

Hi @Alsubaie, thanks for messaging the Community! Are you referring to uploading files directly from Dropbox to other websites or applications? If so, which apps are you referring to? This will help me to assist further!

The different plans appear on this page, with the differences between them. Broadly speaking, Dropbox Business teams allow the team admin to own all data on all the user accounts, with the option to delete users at any moment. Personal accounts mean the data is owned by that user, and no other person. If someone has a…

How are they accessing it on their end? Do you see the changes visible on the Dropbox site when accessing that folder and file?

That's correct, you can move folders you own from the personal folder into team folders. This is usually done by the users, however, the team admin would need to access those other user accounts, if they have the option to do so.

Hi @"wing1307", just for clarification, a shared link with edit access means it will be added to your account as a shared folder. Is this what you're seeing on your end? Does the other user see the file in a shared folder?

If it is a normal shared folder, either created by you or by another person, then it would appear in your personal folder. Team folders (which are also shared folders in a manner of speaking, but for the team) would appear outside the personal folder in the main team space. Sorry for any confusion.

Hi @"Rebecca16", the current folders would be moved into a personal folder in the individual team accounts. Shared folders would appear in a separate section. You can grant edit access to the top level folder, however, this would also mean that users can delete entire folders from the team. Users will be able to upload…

On your site, are you using the Dropbox API, or a link to a file request?

This might help the syncing process to continue at a faster speed. If need be, you can try making a small change in that folder to see if this helps the folder to sync across.

Could you check the bandwidth settings in the Dropbox desktop application to see if they are restricted in any way?

H @"Pyuria", I've merged you to this thread to keep similar queries together. Are you trying to share a link to a folder, or sharing the folder directly to another user? Do you have any content in those folders which could be a breach of the terms of service? This will help me to assist further!

Could you confirm that the folder on the site is the same size as the local backup you have in the other drive with screenshots?

Hi @"jasphoto", I've merged you to this thread, please could you check the posted solution for more information on your query?

Hi @"Auto_Performance_Marketing", thanks for bringing this to our attention. Do you see the Dropbox icon near the clock in the system tray or menu bar? When you click that icon, what message do you see on the bottom left? This will help me to assist further!

Hi @"AirSearch", thanks for messaging the Community! Could you clarify what you're referring to? Are you uploading to the site directly, or are you using an app to do so? This will help me to assist further!

Hi @"Rachel L.", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Has there been any change in the syncing status of the app? What happens if you make another change? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"NM5", thanks for bringing this to our attention. This is a valid email from Dropbox, since it comes from an official domain. Most likely, the email was sent to your account in error, so you can safely ignore it. If you have any further queries, feel free to message back.

Hi @"pedrobucher", thanks for bringing this to our attention. Could you check your bandwidth settings in the Dropbox desktop application to see if they are restricted in any way? This will help me to assist further!

Hi @"Nate B.7", when you say changing your plan, do you mean downgrading it to a personal account, or something else?

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"ElleRac3r", thanks for messaging the Community. How are you trying to transfer files from one account to another? Are you using shared folders between both accounts? This will help me to assist further!

That's correct, to store all your files you had before, it would need more than 2 GB of quota. From what you posted, you currently have 2 TB, since you're most likely on a Plus plan, so you should have enough quota currently to store them.

Hi @"Greg Forster", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Hi @"carolarm", thanks for messaging the Community! What device and OS are you currently using when you experience this behavior? This will help me to assist further!