Jay Dropbox Community Moderator

Hi @"Seimmy", thanks for bringing this to our attention. Are you on a Dropbox Business team? Is this file in a team folder, shared folder, or a private folder? Is it possible that the team admin has changed the policy for sharing links outside of the team? This will help me to assist further!

Hi @"thaido", thanks for bringing this to our attention. If the deleted files page isn't showing anything there, then it means that it isn't possible to recover any files, as it's outside the recovery period of 30 days. Dropbox Plus also has the 30 days recovery period. Upgrading to a Dropbox Professional plan wouldn't be…

Hi @"MAS-275", thanks for bringing this to our attention. Are you trying to open the file from Explorer, or from within an app? This will help me to assist further!

Hi @"Ajb1", by any chance, have you rooted your Android device? If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Unfortunately, there isn't anything else we can suggest, since it seems to be a device-specific issue on your network. There has to be an app or service running in the background that is affecting the connection to Dropbox servers, since your other device worked fine. 

Hi @"SBCHU", do you have any proxy, VPN, extensions, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"stevenmusic", thanks for the info. I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

This would be normal behavior then. If your shortcut is pointing to the Dropbox folder, then the app is recreating the shortcut from each update. Have you tried creating a new shortcut with a different name to see that it doesn't get overwritten?

Hi @"Dr Mark", could you try turning off automatic backups to see if you can back it up manually using the button?

Hi @"rduff", thanks for bringing this to our attention. Are you on a Dropbox Basic plan, while using a Windows machine? The option to make files available offline or online-only should only be on paid plans for Windows. Could you confirm what syncing icon you have on your files in the Dropbox folder? This will help me to…

Hi @"fatslothz", thanks for bringing this to our attention. What language is the transcription appearing in? Does it occur on all your videos? What region are you based in? This will help me to assist further!

Hi @"ipYdo", thanks for bringing this to our attention. Could you let me know more details about what you're experiencing regarding sharing in a Dropbox Business team? Additionally, we do have a Spanish community here, and Spanish support when you login and contact the team directly in that language. Any details will help…

Since you appear to be out of quota, and your backup is on, the best option would be to delete the computer backup, as you don't wish to upgrade. Have you tried clicking the delete backup button, which will move the folders back to their old location away from the Dropbox folder?

In order to have your account back as a personal plan, they will need to first recover it (meaning they have the data at that moment) and then convert it (meaning they'll lose access to all data on the account). They won't need to delete your data, since it'll be done already. The only exception might be any shared folders…

Thanks for the info, I'd recommend getting in contact with the Dropbox Sign support team directly for further assistance. They would be better placed to assist you on this matter.

If the team admin had control on your account, then it means that, at some point, you joined a shared folder or team folder which was only visible to the team. You then merged your account with the team, giving the admin full control over your account. It isn't possible to rewind an account to before this change occurring,…

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. If the account is overquota, then syncing will stop on the app. If you recently upgraded and thus have enough quota, then any files will sync to and from the site. If the files were already blank on the site, then it means…

Hi @"PG1301", they could have access to all files on the account, since the team admin might have the option to Sign in as a user.

Hi @"Simone E.1", could you check to see that you haven't enabled selective sync on those folders, since that would prevent them from appearing on your computer? Any other info or screenshots would be helpful!

Okay, it looks like your account is overquota, this means it isn't syncing any edits or new files to or from the site. Just to check again, have you enabled the Backup feature? You can see any backups on this page on the site.

Hi @"johnpd", the Dropbox desktop application does have frequent updates to keep up with security fixes and feature updates. Did you create the shortcut to Dropbox on your desktop prior to when it was changed by the update?

Hi @"PG1301", thanks for bringing this to our attention. It sounds like you joined a Dropbox Business team, since you had access to a shared folder, and all their data, and that they were then able to delete your account. To recover your account, you'd need to ask the team admin to do so, and then convert your account back…

While the files would technically remain in the Dropbox folder, they wouldn't sync to the site at all. The files should still have all their data in it, since the Dropbox folder is just a normal folder. If the files are blank, then something else caused the files to become empty.

Hi @"eddy meyer"1, since you have a different username, this means that there are two separate Dropbox accounts under different emails. If you're still not receiving the code, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an…

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. Since the icon has an X on it, this means the app isn't working for some reason. Could you try clicking the app once and let me know what message you see on the bottom left?

Hi @"truenet-lhathcock", I've merged your to this thread to keep similar queries together. Please could you check the solution at the top for an answer to your query.

Hi @"Jamie E.4", it sounds like you're on a Dropbox Business team, that recently went though this change. We appreciate your feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"KeeganMillar", I've merged you to this thread with users that have similar questions. This post should help clarify regarding shared quota. 

You can sign out of the Dropbox desktop application from your account, which would keep the files safe on the site, and any changes made on the computer wouldn't affect the site.

What happens when you attempt to preview the link in an incognitio/private browsing window? Are you able to immediately access the file, or do you need access to view it?