Jay Dropbox Community Moderator

Hi @"Harlandiy", thanks for bringing this to our attention. What happens when you try to delete the PDF file from your Dropbox folder on your machine, or from the site directly? Any other info or screenshots would be helpful!

Hi @"JpFortran", as we currently support Ubuntu and Fedora installations of Linux, the amount of support we can provide is limited for Mint. Most likely there is something occurring with the app during the startup. Could you try delaying the startup, or preventing it entirely, and then starting it up later to see if this…

Hi @"Rudy_Waltz", have you checked the bandwidth limit in the Dropbox desktop application to see if there are any restrictions on it?

Hi @"fannafreyr", you can't share the entire personal folder with your name, but I just want to clarify something. Are you able to see both your personal and your work Dropbox folders on your machine under separate sections? A screenshot of this for me to confirm would be great.

Could you attach a screenshot showing the Dropbox folder in Explorer, while hiding any names or other personal details, just to be certain we're on the same page?

Hi @"hryigal", thanks for posting today! Currently, it isn't possible to edit shared links to customize the URL. The only option available would be to mark the file to download directly, or to render on the site using these steps. If you have any further queries, feel free to message back.

Hi @"KamahI", thanks for bringing this to our attention. Regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page. If the events page isn't showing the changes made by device 1, nor the version history of that file from that…

How exactly did they share a folder with you? Was it an email directly from Dropbox, or was it a normal email from them with a shared link to a folder?

To permanently delete the files, you need to do it manually from the site. If you didn't do this, could you check the events page to see if you're able to locate then missing files, if they were moved elsewhere.

Hi @"Niall D.", if the Dropbox desktop application is installed and running, deleting files from the Dropbox folder in Explorer will also delete those files from the site, and from the Dropbox folder on any connected devices. 

Hi @"Jeff346", thanks for bringing this to our attention. If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The files were…

Hi @"Peter Seferian", thanks for bringing this to our attention. Could you check this page to see if the folder is visible there? This will help me to assist further!

Thanks for the clarificaiton about the location of the folder, this would be fine to have it stored in a subfolder like that. I can see that you still have the Carbonite syncing icons visible, since there is no yellow sync icon for Dropbox. Could you try quitting that application as well to see the Dropbox icons?

Just to be certain, the email address they sent it to, was it definitely the exact same spelling as that of the secondary email, and not a slightly different spelling? Certain inboxes, like Gmail, allow users to enter a dot or a plus to add more words to the email address (for johnsmith it could be john.smith or…

Hi @"ZenoITALY", thanks for messaging the Community. Could you clarify what email notification you are referring to? Are you sharing a file directly to a Dropbox user, or sharing a link to the file? Regarding the download notification, as per this article, please could you suggest that under a new idea? This will help me…

Thanks for the info. What issue are you experiencing when it comes to syncing? Please could you explain it in detail so we can assist further?

Hi @"rossmcm", thanks for bringing this to our attention. You can have the Dropbox desktop application detect the Dropbox folder by performing an advanced reinstallation, and during the installation, choose the advanced settings, to select the location of your old Dropbox folder. Make sure to select the parent folder…

Hi @"Stewart I.", as the plans are still in the process of changing over, there might still be references to Dropbox Professional. If you're not interested in the free upgrade, which will be automatic since the price of the plan isn't changing, how do you wish to proceed from here on?

Thanks, we can confirm that the issue was located and resolved by the engineering team.

Hi @"markuk20", thanks for bringing this to our attention. Could you provide us with more details as to what syncing issues you're experiencing? What version of Mac OS and the Dropbox desktop application are you running? This will help me to assist further!

Hi @"Dodecahedrane", is this a shared link to a file, or is the file in a shared folder? Have you tried downloading the file to your computer in order to view it on your machine on your own copy of PowerPoint, if you have one?

There seems to be two further issues I've noticed. Without sync icons, we can't be certain that this is the Dropbox folder. Since Windows has a 15 icon limit on overlay, please could you quit all open cloud services and backup services. This should bring back the Dropbox icons in that folder. Another matter is that you…

Hi @"steveroper", we appreciate the feedback, and the link provided was in error. Currently, it isn't possible to remove photos from the Photos tab. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

Hi @"BonnieFC", thanks for bringing this to our attention. When adding the secondary email addresses to your account, did you verify them as well to complete the connection? This will help me to assist further!

Hi everyone, thank you for reporting this issue. Our engineering team is currently looking into this matter to resolve it as soon as possible. We appreciate your patience on this matter. 

Hi everyone, we are currently experiencing issues regarding the document scanner and our team are currently looking into it.

Have you checked with the IT admin of the business domain to ensure that the official Dropbox domains aren't being blocked?

Hi @"TheRealGandalf", I've merged you to this post, could you try these steps to see if they help?

As we have a few users with the same experience, could everyone also let me know what OS and Dropbox mobile app version you're running on your device?

Hi @"ninishepp", thanks for bringing this to our attention. Are you using a public email provider, or a private business domain? Is it possible that the email is going to spam, or being filtered out by the email provider? This will help me to assist further!