Jay Dropbox Community Moderator

Hi @"Jmaherot", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi @"Twalt414", thanks for bringing this to our attention. Since every machine has their own username and location for the Dropbox folder, any aliases wouldn't work between machines. If you have any further queries, feel free to message back.

Is this file from the Messages app on your machine or iPhone by any chance? Do you still have a copy of it somewhere? 

Hi @"cloudstoragelover", according to your Dropbox folder, do you see any files or folders with the syncing icon on it?

This appears to be a locked folder, and not a shared folder. Could you first quit the Dropbox desktop application from the menu bar, then right click this folder and choose Get Info to see if you can remove the lock from the folder. After that, you can delete it or move it out of the Dropbox folder, and then restart the…

Thanks for the update, I'm glad to hear that marking the folder as offline helped to resolve the issue!

Hi @"Peter278", the S Mode app doesn't store the files locally in a Dropbox folder. Due to this, how was Libre Office able to open the file if it wasn't stored locally? Is it possible that it was trying to open the file from the Dropbox cache folder, which is periodically deleted? Do you remember the exact location it was…

Hi @"orp333", I've merged you to this thread, could you try the suggestion in this post to contact the support team directly?

Hi @"CandaceHunter", thanks for bringing this to our attention. Since this occurred after updating Scrivener, is it possible that the newer version makes some changes to the way the scriv files are being made? You mentioned that the files have a cloud icon on them. Could you try first marking the file as available offline,…

Hi @"DMcDonald", thanks for bringing this to our attention. Could you clarify why you believe this is related to Dropbox? If you move the file to a non-Dropbox folder, does it open? This will help me to assist further!

After some research, I realize you're referring to disk images, and not actual photos. Provided that the files are in a Dropbox folder, they'll sync to the site automatically, although this would only occur when the image is not in use.

Hi @"Amanda Lamb", in order to understand what you're seeing, could you attach screenshots showing the folder in Finder, and where it would be on the Dropbox site, and also the error you mentioned? Please ensure you remove any personal names or info.

Hi @"Dmitry Devishvili", depending on your plan, you might be able to use Dropbox Rewind to rollback your account as you requested.

Hi @"Verenhaul", since you're getting this on the desktop app and the site, then my earlier post would apply, since something is restricting the bandwidth to Dropbox servers. Do other devices on the same network experience this issue? Is this a laptop which can be moved to another network entirely and tested there? This…

Hi @"Captain_Quack", thanks for bringing this to our attention. Are you going to be uploading these images manually, or do you want the camera upload feature to do it automatically? This will help me to assist further!

Hi @"rajma420", generally, password protected documents can't be opened via the Dropbox mobile app or site. Just for clarification, are you able to open the Word files, but not edit them, is that correct? Are these files in a private or shared folder on your account?

Hi @"NJSS1975", it wouldn't be possible to share it on the Community. If you're able to shorten and then attach the video to an email directly, then it might be possible for the support team to view it.

Hi @"ibox1", are you certain you're viewing the naming convention for the folder, and not a subfolder within that folder? Regarding the camera uploads folder, it might be a little different to other folders. Are you getting the Organize option when viewing a different folder?

Hi @"Nick_S", have you already contacted the support team directly for them to investigate this matter in more detail?

Hi @"Questar", it appears that you're getting this message when viewing a shared link or shared folder, which would require you to login to Dropbox. The first URL you added was the link to logout of Dropbox.

After some investigation, it appears that your sync icons belong to Carbonite, which is another cloud service. Could you try quitting that app entirely to see what is the current status of the folders in the Dropbox folder?

It seems that the sync icons you have in the Dropbox folder aren't the same as the normal icons. You have some yellow icons and half green icons. Are you certain this is your official Dropbox folder? Is the Dropbox desktop application currently running and syncing normally when you click the icon, according to the message…

We are currently experiencing some issues with the service, we'll keep you updated with any new information.

Is it possible that the folder was moved to a folder not syncing to your machine due to selective sync? If there isn't any personal info in the folder names, could you attach a screenshot showing the folder on the site (including the parent folder), and the location as it appears in Explorer?

Hi @"adslimq2", just to check, did you add a 1 when you were using the command from that article? What was the message you received when ignoring the file?

Do you only have two devices connected? If you have a third device, we can test to see if the syncing isn't occurring on a specific device.

Hi @"copwriter", thanks for bringing this to our attention. The notification in your desktop appears to by an 8, meaning you have unread notifications in the desktop app. You can clear this by clicking the bell icon in the desktop app when you open that icon, and marking all as read. Was the folder previously visible on…

Hi @"Tidalshine", thanks for bringing this to our attention. Are you experiencing this on the Dropbox site, desktop app or the mobile app? This will help me to assist further!

How often are you receiving these emails?

Thanks, I've sent you an email, please could you reply to it when you get a chance.