Jay Dropbox Community Moderator

You can sign out of the Dropbox desktop application from your account, which would keep the files safe on the site, and any changes made on the computer wouldn't affect the site.

What happens when you attempt to preview the link in an incognitio/private browsing window? Are you able to immediately access the file, or do you need access to view it?

HI @"Siem Wigman", what OS are you currently running on your device?

Thanks for the update, do you have two step verification enabled on your account?

Hi @"busherland1", thanks for bringing this to our attention. Could you clarify what you mean by backing up Dropbox? Do you mean enabling the Dropbox Backup feature? This will help me to assist further!

Hi @"jgale", thanks for bringing this to our attention. How were you able to upload files to your account when you were overquota? This wouldn't be possible, since the lack of space would prevent them from syncing. This will help me to assist further!

Hi @"cjcm", thanks for bringing this to our attention. Are you certain that the link was shared with view only access according to this page? This will help me to assist further!

Hi @"janice259", thanks for bringing this to our attention. DocuSign is a separate company entirely, and isn't related to Dropbox. Is it possible you're referring to HelloSign or Dropbox Sign? This will help me to assist further!

If there are two separate emails, the files can't easily move from one account to another, unless they are directly uploaded into that account, or via a shared folder. 

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? --- Grazie per le informazioni, per approfondire la questione, sarebbe possibile contattare l'email associata al tuo profilo nel forum?

Hi @"sonjialee", thanks for bringing this to our attention. Just for clarification, do you have two separate Dropbox accounts under two different emails? How have the work files appeared on your personal account? Are these in a shared folder, or a normal folder in your Dropbox account? This will help me to assist further!

Did you follow the steps in this article to create a read-only shared link?

Thanks for the info about the missing folders, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Yeah, that filename seems to be normal, so I can't explain as to why the name affected the syncing. I'm glad to hear that you were able to sync it by changing the name.

The only possibility I can think of is to completely uninstall the Google Drive application and delete all their settings somehow, which could be interfering with the Dropbox desktop application. However, I wouldn't recommend this, since this isn't directly related to Dropbox itself, and might affect the Google Drive…

Hi @"RexH", thanks for bringing this to our attention. Are you sharing a file with Dropbox users directly, or a shared link to a file? Did you give the file edit access or read-only access? This will help me to assist further!

Out of curiosity, if it isn't anything too personal, what was the full name of the original file, including the file extension?

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Svalen24", thanks for bringing this to our attention. Are the photos already in your camera roll on your device? Have you selected which albums you want to upload to Dropbox? This will help me to assist further!

Hi @"Lordarioch77", I'd recommend replying to the support ticket via email in order for us to look into this in more detail.

HI @"BryanmMac", did you try the steps in the previous post to disable the computer backup feature?

Hi @"Freddydoo", have you you tried contacting Google support for more information on this matter?

Hi @"JCplusULTRA", when you uninstalled and resinstalled the app, did you perform an advanced reinstallation?

Okay, could we try this now? After moving it to the other folder, could you access the file on the Dropbox site, and then move it to the original folder on the site, for it to sync down?

As it affects both the app and the website, the issue would either be software, in terms of an app or service on your PC slowing the connection to Dropbox somehow (perhaps there was a recent Windows update or security app update), or hardware, in that connections to Dropbox from that machine are purposely being restricted…

HI @"lnappa", I'd recommend getting in contact with the Dropbox Sign support team directly for further assistance. They would be better placed to assist you on this matter.

Do you mean a personal Dropbox Professional plan, or a Dropbox Business team? Could you have the admin contact the support team in order for them to receive the information required?

Could you try pausing the syncing in the desktop app, move the file out of the Dropbox folder, resume syncing, and then move the file back into the Dropbox folder?

Is this a laptop that can be easily moved to another stable, reliable network? Are you connected via WiFi or ethernet cable? If you can't move the machine, do you have another computer on your network which is also using the same Dropbox account? Does it also experience the same speeds when uploading data? From what you're…

Hi @"ttwny", just to clarify, is there nothing for your to recover from the deleted files page? Were these files and folders in shared folders? Are they owned by you or another user?