Jay Dropbox Community Moderator

So, just to clarify, is this only occurring in new documents that you have created?

Hi @"FrankSmeets", thanks for messaging the Community! From the screenshot you provided, I can't see any sync icons available. Could you try checking to see if the Dropbox desktop application is installed and running on your machine? Regarding the Dropbox Vault, this feature was discontinued back in March 2025, and any…

Hi @"Comanche", thanks for bringing this to our attention. Do you know approximately when this change occurred on your documents? Do any of your older documents experience the same behavior? This will help me to assist further!

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

HI @"dandid", the best method to determine how many files you have on your account is to have them sync as online-only onto your computer. Once that is complete, you can then use the Get info prompt on the Dropbox folder to count the number of files for you. Currently, there isn't a method to count the number of files from…

Hi @"ltoribara", thanks for the details. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @"Seneca_83", thanks for providing these details! Do you have the background app refresh enabled for the Dropbox mobile app in your iOS settings? This will help me to assist further!

Hi @"QuangVo", thanks for contacting us. If you're on a paid plan, you can use the Dropbox Rewind feature to rollback your account to an earlier state. Otherwise, you can use the deleted files page to restore the missing files to your account. Keep me updated with any progress!

Hi @"Elizabeth1010", thanks for bringing this to our attention. If you're referring to the Family room folder, it should still be visible on your account after the upgrade. Could you check the events page or the deleted files page to see if the files are there? Any other info or screenshots would be helpful!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hi @"MsDClark", @"Techmom236", thanks for contacting us! In order to understand what you're seeing, could you attach screenshots showing the error messages or pop-ups that you're getting? This will help me to assist further!

Hi @"Whitesissyboi", thanks for joining the Community! Could you clarify what you're looking for in a little more detail in order for us to be able to assist further? Are you looking to upgrade your Dropbox desktop application to the beta version? Any other info or screenshots would be helpful!

Hi @"gdubis1", thanks for bringing this to our attention. What version of Android are you using on your Kindle Fire? Could you try rebooting the device, and re-installing it to see if this helps? Any other info or screenshots would be helpful!

Hi @"dssteffen", thanks for posting on the community. Could you clarify what you mean by make available online on the iPad? Are you referring to marking files as available offline? This will help me to assist further!

Hi @"SheCommerce", thanks for messaging the Community. I can see that you're already in contact with a support agent regarding this matter. They'll be able to assist you further in relation to the cancellation of your Dropbox subscription. If you have any further queries, feel free to message back.

Hi @"rel2009", thanks for messaging the Community. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

HI @"jmcken", do you know approximately when you switched to the new version of the Dropbox desktop application for Windows, when the sync icons switched over to the new version?

Thanks for the info. I've forwarded this information to the appropriate team in order to investigate this matter further.

Hi @"Здравко", thanks for bringing this to our attention. Does this occur on multiple browsers, or just a specific browser? This will help me to assist further!

Hi @"waddlewomble", thanks for messaging the Community. We appreciate the information you've provided regarding the behavior you're experiencing on your device, and the steps you've taken so far. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter…

Hi @"dougkealey", thanks for posting today. Are you able to see any recent events on your account, or deleted files? Could you attach a screenshot showing what you see when you open the Dropbox home page? This will help me to assist further!

Hi @"BobbyP", as @"Rich" pointed out, the Dropbox mobile app wouldn't be compatible for older OSes. You would need to be running iOS 16.7.10 or higher in order to use the Dropbox mobile app. If you have any further queries, feel free to message back.

Hi @"zomb_killer", thanks for bringing this to our attention. Currently, there are no workaround for using older versions of the Dropbox mobile app on unsupported OSes. There might be some third party apps or services that could interface with Dropbox and your device, however, we wouldn't be able to provide any specific…

Are you creating an app using the Dropbox API, or the normal Dropbox desktop application?

There shouldn't be any differences in Terminal commands when you're running a newer version of Mac OS. Just note that if you have the Dropbox folder in a custom location that you amend the commands as noted at the bottom of the article.

Thanks for the update. In order to start from scratch again, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Do you have any other programs running on your machine that could be preventing the Dropbox extension from working?

Hi @"engirah", thanks for bringing this to our attention. Could you clarify what OS you're currently using, and what version of the Dropbox desktop application was running on your machine? Any other info or screenshots would be helpful!

Hi @"Seneca_83", I would recommend that you create a new thread on the Ideas forum, which my colleague @"Dell_Dropbox" suggested earlier, in order for your idea to be heard and voted on by others!

It should be at the bottom of the General settings which was linked previously. If you're not seeing the option there, could you take a screenshot of that section?