Jay Dropbox Community Moderator

HI @"Summit Geomatic", thanks for the message. Please keep us posted with any updates in future in relation to this matter.

Can you try moving the folder back on the Dropbox site directly instead of via Explorer?

Hi @"simonebecca", thanks for messaging the Community! Did you recently join a Dropbox team, or did you move the folder into the different folder you're referring to? Any other info or screenshots, while hiding any private names or details, would be helpful!

Thanks for the info. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

In order to receive the new update, your account would need to meet the minimum requirements as stated in that article my colleague posted previously. Until that happens, it wouldn't be possible to change the icons in Explorer.

Hi @"Tinkerman61", the number of 500k files means the number of files currently on your Dropbox account, and not the number of files you choose to sync to your computer. Are you planning on deleting files from your Dropbox account online in order to reduce the number to below 500k files in total?

Hi @"parisppdo", we're glad to hear that you were able to locate the reason for your account being over quota. If you have any further queries, feel free to message back.

Yes, I'll leave this thread open for other users to contribute, and it's possible that some users in the same situation would be able to provide more info on this matter with their experiences. 

Thanks for your reply, we're sorry we can't be more helpful on this matter. If you have any further queries, feel free to message back.

Hi @"srobbins", thanks for contacting us. As @"Mark" said, it should be possible to share files or folders, though it is always good to test this out and have them open the link from within Ukraine, as it isn't always obvious to see if a domain is blocked or not. Keep me updated with any progress!

Hi @"eddyann", thanks for messaging the Community! If you're referring to the Dropbox Basic Extra plan, then you can find the link, and more information, in this thread. Let me know how it goes!

Hi @"Augustine8", thanks for messaging the Community. Depending on the structure of the Dropbox team, you might be able to restrict access to that folder by following these steps. This can work for any user, and also for entire team folders if need be. Keep me updated with any progress!

Hi @"shermanphoto", we're glad to hear it's working now! If there's anything else we can assist with, feel free to reply back here!

Hi @"Doonesbury", I've sent you an email, please could you reply to it when you get a chance?

Hi @"LeoLady", it's possible that something is affecting their connection to the Dropbox site, or they are accessing it while using a different account. Without any further details, there wouldn't be any other steps we can suggest at this time.

Hi @"ariele85", thanks for messaging the Community! Is this a prompt you're seeing from Windows itself? Are you not able to set the default from within the Windows settings? Does this only occur when you're opening files from within the Dropbox folder? Any other info or screenshots would be helpful!

Hi @"Sharonteosl", thanks for your message. I checked the support ticket you mentioned, and my colleague mentioned that the referral itself was detected as an abuse of the referral system, and not about you personally. In general, for the future, it would be best for new users to accept your referrals when not located on…

Glad to hear that this helped you resolve your issue. Enjoy your weekend! If there's anything else we can assist with, feel free to reply back here!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you try switching browsers to see if the same behavior occurs again? Otherwise, you can try using incognito/private browsing mode without any extensions running,…

Hi @"roger007", thanks for bringing this to our attention. Could you clarify exactly what happens when you click the URL to log in to the Dropbox desktop application? Do you receive an error, does the page not load, or any other behavior? Any other info or screenshots would be helpful!

Hi @"mntgoat", just to clarify, did you do the following steps in this order? * Uninstalling the app * Rebooting the device * Re-installing the mobile app This will help me to assist further!

Hi @"RubRom", thanks for bringing this to our attention. Could you try switching browsers to see if the same behavior occurs again when attempting to upgrade your plan? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.…

Hi @"Evanrijn", thanks for messaging the Community! Did you upgrade via the Dropbox site or via the Dropbox mobile app? If the latter, was it via and Android or iOS device? Any other info or screenshots would be helpful!

If you're already performed and advanced reinstallation of the Dropbox desktop application, I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Glad to hear that it works for you now. Enjoy the rest of your week! If there's anything else we can assist with, feel free to reply back here.

Hi @"tantratron", thanks for messaging the Community! If you're running Mac OS Mojave, which is Mac OS 10.14, you should be able to run the simplified version of the Dropbox desktop application, which you can find out more information on this page. Could you try updating the Dropbox desktop application using this link?…

Hi @"DutchWim", thanks for joining the Community! When performing the advanced reinstallation of the Dropbox desktop application, could you try temporarily disabling your security software or antivirus during the process to see if this helps? Also, try using the offline installer for the app as well. Keep me updated with…

By default, the website link should only automatically download the stable app, and without any URL changes, for the correct OS. I will forward this information to my colleagues to investigate this matter further. In the meantime, you can change your URL slightly to add the build, like so:…

Hi @"Andy T.", thanks for bringing this to our attention. Does this behavior only occur for the Linux version of the Dropbox desktop application, or does it happen for the Windows and Mac versions (when changing the second URL you posted). Out of curiosity, may I ask how you noticed this, since most people don't attempt to…

Thanks for the info, we appreciate the feedback on this matter and we do take all comments into consideration when improving the Dropbox mobile app!