Jay Dropbox Community Moderator

Yes, that would be correct, you'd be uninstalling the app on the device which isn't syncing.

Hi @"Homer", thanks for bringing this to our attention. Have you tried these steps to uninstall Dash from your machine? This will help me to assist further!

Hi @"rubinen", I've sent you an email, please could you reply to it when you get a chance.

Hi @"Majid Abdi", are you on a Windows machine by any chance? Does the shared folder have an incompatible character for Windows?

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Thanks for the info, I'd recommend contacting the support team directly for them to investigate this matter further. 

HI @"laurentius", aside from the website, there isn't another method to upload directly to the site without taking up space on your machine.

Hi @"jercosta1", we've not heard of any reports similar to this. Are you certain that the Dropbox folder is located there? On Mac OS, your Dropbox folder might be located in the CloudStorage location.

Is your phone connected to a stable WiFi network? Are you using cellular data at all? Have you tried completely rebooting the device?

Hi @"Chemist", have you tried contacting Apple support for more information on what could be causing this issue?

Thanks for the images. Do you have any programs or apps in your Dropbox folder, or package files? It's possible that these files are inside and causing these sync issues. Do you see any sync icons in your Dropbox folder that aren't green or showing a cloud icon?

Are these folder all private folders, or shared folders? According to the version history of one of the files, what are the details for the deletion event? Have you already tried contacting the support team directly regarding this matter?

This would be expected behavior for online-only files, since there is no local copy of the image to be cached for there to be a thumbnail. When the file is local, then Windows can create a thumbnail.

Okay, so by searching for a file, you mean a folder, is that correct? Have you tried pulling down to see if the search bar is at the top of the screen?

Hi @"Rogermcv", thanks for bringing this to our attention. The new Mac OS Dropbox desktop application does have some changes which you have experienced on your device. You can try to sign out of the Dropbox desktop application using these steps, and then sign back in. This mght help to return you to the previous structure.…

Hi @"Jeff267", thanks for bringing this to our attention. If you upload a new file to the Dropbox site directly, does that file appear on both the desktop and mobile app? This will help me to assist further!

Hi @"DanielAX", thanks for bringing this to our attention. It's possible that the downgrade request from Apple might not have reached the Dropbox system, hence the emails regarding the billing details. Once the change to your subscription has been registered, you shouldn't receive any further emails from Dropbox regarding…

HI @"Bach Huy Hoang", it sounds like something on your machine is causing these files to be deleted, or even 'appearing' to be deleted according to the Dropbox service. Are the files all in a specific folder, or randomly located on your account?

Hi @"ciara", are these shortcuts of symlinks to a NAS? Are those two files physically located in the Dropbox folder?

Hi @"keithswd", just to clarify that I understand, if a file is online-only, you don't have a thumbnail of the file, but if it's local, then you do, is that correct?

HI @"CharlesZhou", in order to understand what you're seeing, please could you try to create a screenshot and then copy and paste it here, or attach the screenshot when viewing the community from a desktop browser?

Hi @"brunoyouknow", thanks for bringing this to our attention. Could you provide more information about what you're experiencing exactly? A screenshot would help us greatly. This will help me to assist further!

Hi @"TomF", thanks for messaging the Community! Have you enabled the Dropbox Backup feature, or any other features in the desktop app? This will help me to assist further!

Hi @"cruxt", thanks for bringing this to our attention. We appreciate your feedback on this matter. Have you already been in contact with the support team regarding this issue? This will help me to assist further!

Hi @"Sammy Heidt", the files wouldn't be permanently deleted yet, but you can still transfer those files to another member on the team by following these steps.

Have you tried contacting Google Play directly with the payment reference to see if they're able to locate it on their end?

Hi @"sclippy", there isn't any version history for folders, but for individual files instead. Are there files in those folders? If so, you can check the version history on one of those files. 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

Hi @"Keltrin", have you tried checking your Google subscriptions on this page to see if you can cancel your plan from there, if you were charged?

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?