Jay Dropbox Community Moderator

It sounds like the files are corrupted somehow. If there's no version history on them, it could mean that they were originally uploaded corrupted, or it's outside the recovery period.

Do any of the files preview on the Dropbox site? Is there any version history on them to show that they were changed?

Hi @"juy27", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Have you tried signing out from the site and logging into the Basic plan using these steps?

Thanks, have you tried sharing a folder to your Family plan account to transfer the files that way?

Hi @"Edouard C.", do you have a lot of icons in the menu bar? Newer versions of Mac OS hide icons if it's too full, so could you try quitting some apps from there to see if the Dropbox desktop application appears?

If you've already been in contact with the support team directly, then there wouldn't be anything else I could add onto their comments, since they would have more access to investigate this matter in more detail.

Hi @"red1946", thanks for bringing this to our attention. If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it? Could you login to your account to see what plan you have…

Hi @"Cbrown1221", thanks for bringing this to our attention. Are you viewing this on the Dropbox site, mobile app, or on your computer? What version of Word are you using to preview the files? This will help me to assist further!

Are you only trying to copy the folder via the mobile device? Do you get the option when viewing on a desktop machine?

Hi @"atcinla", when you view the post, there should be a camera icon where you can attach images. Otherwise, you can copy and paste a screenshot directly into the post itself, in order for us to assist further. 

No worries, however, you don't need to upgrade your account. Instead, you can ask them to create a shared link to the file itself, and you can download it to your computer to view.

If they're sharing a file to you, then it doesn't matter how much quota you have, since the file should be visible on this page. If you're being told about quota, then it's possible it's in a shared folder, which does impact your quota usage. 

HI @"Dave E.1", most likely there is an app or service on your machine that is accessing the file somehow. It shouldn't necessarily change anything in the file, unless you see any new version history on the site for those files?

Hi @"Maringo", thanks for bringing this to our attention. How large is the file you're trying to add to your Dropbox account? Is this an individual file, or a shared folder? This will help me to assist further!

Hi @"jpeduto", if the drive isn't located in the Dropbox Backup feature, then it means it wouldn't be supported for the backup process.

That's correct, it isn't possible to import any Google docs to Dropbox in their original file format. This was already the case even before the recent change that all new Google docs created on Dropbox will reside on Google servers.

As of a recent change, Google docs cannot be stored on Dropbox servers. This article contains more information regarding this matter.

Thanks for the info, it's possible then that certain Google Sheets features won't work on this file when converted to an Excel file.

If you visit the homepage, try clicking the cog icon next to 'All files' and then 'Add from Google Drive'. Note that any Google doc files would generally be stored on Google servers, for files created on Dropbox, so I'm not certain how your Sheets file would be handled after importing it.

Hi @"DebraV", thanks for bringing this to our attention. Just to clarify, did you create the Sheets doc on the Dropbox site itself? This will help me to assist further!

Can you right click that specific image from Explorer and choose Properties, in order to determine the exact location of that file?

What is the default browser on your computer? Are you able to use the connect a computer feature to login to your account?

According to the screenshot, there is already a link, as you get the option to delete the link. What happens if you copy the link and paste it into an incognito/private browsing window (while you're not logged into your own account)?

Hi @"AnnieBoon", if this was a file request link, then you should only receive an email when your files are uploaded, and not when they open your file. From what you've described, it sounds like the upload was successful.

HI @"bobbysimpson", do you have a lot of icons in your menu bar? The Dropbox icon could be automatically hidden by Mac OS. Could you try quitting some other apps from there to see if this helps to bring up the icon there?

Hi @"Mikeb365", could you attach a screenshot showing exactly what you're tapping when attaching the file and what options you see?

Hi @"jprogers53", thanks for bringing this to our attention. Could you clarify what you mean by this? Are they in the Dropbox folder? Do they have any sync icons on them? What happens when you attempt to access or delete them? Any other info or screenshots would be helpful!

The web version of Excel does have some differences to the normal desktop version, however, most normal functionality should be there. When a file is updated and saved, the Dropbox desktop application will sync the changes to the site, and vice versa. If you're both working on the desktop app, the Dropbox Badge would be…

Hi @"TERRACE_87", I've sent you an email, please could you reply to it when you get a chance!