Jay Dropbox Community Moderator

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"wjwtproperties", depending on your plan, the only way to access the Dropbox Sign page directly would be to access the site using another email address which is not associated with any bundle or existing plan. After that, you'd need to have a paid Dropbox Sign plan in order to create templates.

Thanks for the info, this article might help further regarding the shared link behavior you're experiencing.

If your account is overquota, you can read this article for information on what happens to your data.

In order to switch from annual to monthly billing, you'll need to downgrade your account entirely, and when it returns to a Basic plan, you can re-upgrade under a monthly schedule.

Hi @"op2", thanks for bringing this to our attention. Have you tried quitting all the open apps when attempting to reinstall the Dropbox desktop application? This will help me to assist further!

Hi @"Matt85", are you all in the same building using the same network? Are you able to access those files when not on that network connection? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Thanks for the info. I'd recommend getting in contact with the support team directly in order for them to investigate this in more detail on their end.

Hi @"jameswjesso", have you tried emailing the support team directly by opening a ticket instead of via chat? Do these steps not help in changing your subscription? Where exactly are the steps not applicable for your account?

Hi @"ric_lewallen", could you clarify what you mean by 'this is a backup of the new computer'? Did you manually back it up yourself? Did you enable anything in Dropbox, such as the new Backup beta, or did another app or service move the folders into the Dropbox folder?

As this is related to their setup, they would need to contact support for any account-specific issues. Aside from disconnecting and reconnecting the app, there isn't much further we can provide over the community.

Hi @"stephenroberts999", could you clarify what is the exact version of Windows 7 you're running on both devices? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

HI @"autobook", I've sent you an email, please could you reply to it as soon as you get a chance!

Thanks, so you were using the camera upload feature. This means that the images would be located in the Camera Uploads folder, which can be accessed via the mobile app, desktop folder, or the site itself. You can delete the folders from there in order to free up space on your account.

It does sound like the Linux machine was signed into the wrong Dropbox account. Logging into a Dropbox account on the browser on Windows won't affect your desktop connection, since they are completely separate.

Hi @"MoniqueYates", thanks for bringing this to our attention. Were these photos uploaded automatically via the camera upload feature, or did you manually upload the images? This will help me to assist further!

Thanks for the info. I'd recommend the user contact support team directly in order to investigate this matter in more detail.

Hi @"2bcruzn", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing…

Are there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

HI @"kleep", what kind of notification are they receiving, is it on the site, via the desktop app, or in an email?

Hi @"Kerber0s42", thanks for bringing this to our attention. Does the system meet the minimum requirements for the Outlook integration according to this page? This will help me to assist further!

Thanks for the information. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"donheff", thanks for bringing this to our attention. Could you try uploading a file directly to the Dropbox site, and see if that file syncs to both machines? This will help me to assist further!

Hi @"hubbabubbawv", thanks for bringing this to our attention. Are the Paper documents visible on the Dropbox Paper site, or in your Dropbox account itself? This will help me to assist further!

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

I've merged you to this thread, so I'd recommend reading over the various posts to see if anything can help regarding your issue with Logic X.

Hi @"richsilv", thanks for messaging the Community! When you move files and folders into the Dropbox folder, if the Dropbox desktop application is running and syncing normally, the files will appear on the site. This will allow you to share them to other people if need be. Any changes made to files in the Dropbox folder,…

Thanks for that. The best option then would be to create a shared folder with no files in it, and then I can tell you the simplest method to get the files onto your large account. Firstly, what error are you getting when creating a shared folder? Are you able to convert an existing folder into a shared folder instead?

Are those files located in a folder with any incompatible characters in the name? What version of Logic X are you running on your machine? Do other files in the folder sync? What sync icon do you see on those files in Finder? A screenshot of this would help greatly.

THe setting in the Dropbox desktop application is for new files and folders, however, the best method is to mark the folder directly. Have you specifically marked that folder to be available offline by right clicking it and choosing that option?