Jay Dropbox Community Moderator

Hi @"cffcff", thanks for bringing this to our attention. There shouldn't be any issues when editing in Excel via the Dropbox site while on a Basic account, by following these steps. If you need any further assistance, please let me know!

Hi @"Denitsa", if the steps that the support team provided didn't resolve the issue, then replying to their email would them to assist in more detail on their end.

Thanks for the info, I'd recommend contacting the support team directly for them to investigate this matter further on their end.

If the file isn't opening after downloading it, then it sounds like an issue with the zip file or iCloud itself, and not Dropbox. Have you tried contacting Apple support regarding this matter?

Hi @"phantomenacer", could you try an advanced reinstall of the app using the steps in this link?

Hi @"Jac711", thanks for the info, can you try this with a different PDF entirely to see if this helps?

Hi @"SpudupS1946-Dragon", since you only have private files on your account, you'll need to manually check your files and folders in the Dropbox folder to see what could be taking up your quota. Perhaps you have an app or service that is moving files into your Dropbox folder, or another machine you own is syncing files to…

Hi @"CCC3", thanks for bringing this to our attention. Could you clarify exactly how you're accessing this document on your account? Is this from Dropbox Sign, or from the Signatures page? This will help me to assist further!

Hi @"jibomom", thanks for bringing this to our attention. Could you clarify what you mean by the Public folder? A screenshot of what you're seeing would help us greatly. This will help me to assist further!

Have you tried deleting the cache folder to see if this helps? Did you mark the entire Dropbox folder as online-only? You might need to check the properties of each subfolder manually to see where the space is being used up.

Hi @"dson131", thanks for bringing this to our attention. Are you using a public email provider or a private business domain? This will help me to assist further!

According to that image and the size on disk, the folder appears to take up just under 1 GB of space on your computer. Should the folder take up less than 1 GB of space?

I removed the link you provided for your own security. It does seem like there is a connection issue on your end to the FunCaptcha server. Have you checked the previous suggestion I mentioned in case you can't access that domain needed for the captcha to proceed normally?

What browser are you using when viewing the page which shows this prompt? Does it occur with other browsers, or in incognito mode?

Hi @"x_Is_Invasive", could you try disabling the email options from this page to see if they help?

In order to assist further, please could you directly right click the Dropbox folder itself, not individual files, then choose properties, and attach the screenshot showing how much the Dropbox folder is taking up on your machine.

Hi @"kenjura", thanks for bringing this to our attention. Do you have any proxy, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If you didn't see the captcha, then you'll need to see if you can access this domain: dropbox-api.arkoselabs.com This…

Hi @"ekcarp", thanks for bringing this to our attention. In order to understand what you're seeing, could you attach a screenshot showing this behavior? This will help me to assist further!

Hi @"tinatoby", thanks for messaging the Community! Once you download the photos from iCloud, using these steps, you can unzip the file and upload them to the Dropbox site. If you have the Dropbox desktop application installed, you can move those photos into the Dropbox folder and they'll also upload to the site via the…

When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

If you reduce the upload speed even further, to less than 100 KB/s, are you still getting this issue? Are you connected to a stable WiFi network, or via a hotspot? Does this only occur on this network connection?

Do you have any other cloud service providers running like OneDrive? Could you try temporarily quitting all of them and see if the icons appear in the Dropbox folder?

Hi @"petrholusa", could you attach a screenshot showing what you're seeing in Finder in order to understand your issue further?

Hi @"John1957", could you try quitting the OneDrive program completely, to see what the grey X icon means, since it is conflicting with the Dropbox icons. This could mean that the Dropbox files aren't all online-only. If you right click the Dropbox folder and choose Properties, what is the size on disk? A screenshot of…

Hi @"AO6888", are you only getting this issue when syncing files from the computer to the site, or is it also when files are synced from the site? Could you try limiting the upload speed even lower, to say half the speed, to see if this helps?

Thanks for the info. To help other users with similar issues, could you let us know how you were able to resolve this?

Hi @"JJ777", thanks for bringing this to our attention. As you've discovered, it isn't possible to rename the Dropbox folder itself. However, you can place it inside the 'D:\myusername' folder, and it will automatically create the Dropbox folder within there. If you have any further queries, feel free to message back.

I had to remove all your images due to your email and phone number being visible. It looks like the Dropbox interface isn't showing up, and instead the built in Samsung files page for Dropbox appears. I have the exact same phone, and don't get the same behavior. If you're not on a Dropbox Basic plan with more than 3…

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device (to clear any remaining parts of the app), and re-installing it to see if this helps?

Hi @"marietararealtor", are you able to locate the files that aren't syncing from within the Dropbox folder in Finder, via the sync icons? Are they all in the same folder(s), or in random locations?