Jay Dropbox Community Moderator

HI @"clobybar", have you already been in contact with the support team regarding this issue you're experiencing? If so, could you let me know the ticket ID to locate it on our system?

Hi @"Who knows", currently this isn't possible on the Dropbox service. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

Hi @"Stevie D", what browser and OS are you currently running on your machine?

Accessing files via the command line isn't something we fully support. However, since your Dropbox folder is in the CloudStorage location, are you not able to reach that location via the command link?

Hi @"JDW0", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @"mono77", thanks for bringing this to our attention. Have you tried setting the 'default editing apps' on this page on the site? This will help me to assist further!

Hi @"alonzo86", currently, there isn't a method of preventing the Dropbox desktop application from updating itself. 

If you cancel your plan on the App Store, you'd need to wait until the account reverts to a Basic plan, before you can then upgrade via the Dropbox site. You won't lose any data for the time being, though please bear in mind this article for more details.

Hi @"lkearns", thanks for bringing this to our attention. If your account was overquota, this means that any new files in the Dropbox folder since it was overquota wouldn't have synced to the site. Therefore, there'd be no data to recover, unfortunately. Upgrading to a paid plan wouldn't make any difference, since the…

You can keep this thread open. Are you certain that the files have synced to the site? Is the Dropbox desktop application running and syncing on Windows?

Hi @"Andrew_VM", it seems like you're trying to share a folder and not a video directly. What happens if you click the lower option, which is the view-only link?

Hi @"Majid Abdi", you can check the selective sync settings, which is what they could be referring to. You can contact the support team via this link for further assistance if need be.

Hi @"MrMax", thanks for bringing this to our attention. What is the exact current behavior now when you're trying to upload an image? Where does the image get saved? This will help me to assist further!

Yep, that's exactly right. At the end of it, this would, in turn, make email B the account with the extra GB, and email C (or A if you renamed the second account) the unused account.

Upgrading Windows wouldn't change anything on your machine to such an extent. Are these the same files being deleted each time, or is it completely at random? One remote possibility is that the files can't be read for whatever reason, which could indicate a potential hardware issue (as in, the hard drive can't read those…

Hi @"ttrr", thanks for messaging the Community! Yes, it would be possible to swap the emails over, if you have a third email to use as a placeholder. Basically, change the email on one of your accounts to this third email, freeing up one of your two addresses. Then, you logout and login to the unchanged account, and switch…

Thanks for the info, I'd recommend getting in contact with the support team directly in order for them to look into this in more detail on their end.

Aside from viruses, there could be other factors at work here. Have you confirmed according to the version history that the files are being deleted by that specific machine on your account? Is the Dropbox folder on an external drive? Are you using any kind of virtual machine or remote login of any sort? Since the deletion…

It might depend on the settings for the OS itself on how to show a shortcut to a folder. It should still work to open the Dropbox folder itself.

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"giobertelli", I've sent you an email, please could you reply to it when you get a chance.

Hi @"RayM", if you don't want the folders to even appear on the local machine, you could use the selective sync feature. Otherwise, you could mark the folders as online-only, so they will appear, but won't sync the data down to your machine unless you (or another app) chooses to access those files. 

There shouldn't be anything else to try, since it should happen automatically. Without knowing what is causing the mobile app to not update, there isn't any way to determine the cause. This is why I suggested uninstalling it completely and reinstalling it, to try to clear any data which could be affecting the sync to the…

Hi @"georgebadovick", could you clarify what you mean by no files on your account? If you visit this page, is it completely empty of any files and folders? When was the last time you logged into this account before now?

Hi @"Akka0", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"wthiwwdb", do you have any files such as those mentioned in the beginning of this article?

No, that was just a test to see if the phone and desktop were able to detect changes on your account in general. Updating files from your computer directly would then sync to the site, and then to the phone. 

Could you try quitting the Dropbox desktop application entirely, and then delete the cache folder on your machine. Afterwards, try starting up the app again. 

Thanks for the info, we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox mobile app and services.

Hi @"Jeff K.28", files aren't connected to each other on Dropbox. So, if you delete a file in the camera uploads folder, this won't affect any other files located elsewhere on your account.