Jay Dropbox Community Moderator

Once the site has confirmed that the subscription has been cancelled, since it seems it might not have been fully registered from the iOS system, it would return to a Basic plan, and that's when you'll be able to upgrade to a Plus plan from the site.

Hi @"monicakin", @"Yve360", I've sent you both separate emails, please could you reply to them as soon as possible.

As mentioned previously, anything with a green tick is already synced to Dropbox, and will automatically sync if you add or edit any data there. If the Dropbox icon, or any files and folders, has a red x on it, like in this article, then that means that those files couldn't sync for some reason. In a sense, this could be…

Hi @"jsophialee", thanks for bringing this to our attention. Has you account officially downgraded to a Basic plan according to this page? If so, you can upgrade to a Dropbox Plus plan from this page on the site. If you have any further queries, feel free to message back.

Hi @"Papa Bear", thanks for bringing this to our attention. How did you originally upload the videos? Was it via the mobile app, the site itself, or by moving files into the Dropbox folder on your computer? This will help me to assist further!

Hi @"a1tiguy", deleting a Dropbox account doesn't necessarily trigger any form of refund on that account. I'd recommend contacting the support team directly for them to assist on this matter.

Hi @"RhysP", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox subscription and services.

No worries, glad to have helped out a little!

There shouldn't be any specific issues with Adobe files, provided that they are physically located in the Dropbox folder like any other file, and not just shortcuts or symlinks from another folder on your machine. If there is any additional syncing method provided by Adobe (which as you say is being deprecated), then it…

Hi @"Captain Chaos", you could have your files located in the Dropbox folder, and they should sync to other devices where the Dropbox app is installed, like with any normal files. Have you been able to test this out with some sample Adobe files to see if they sync across devices?

Apologies, I meant without any extensions running. This is to confirm that any potential extensions don't affect functionality on the site. 

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox app and services.

All folders with a green tick mean that they are fully synced to the Dropbox site, and that they also taking up space on your local machine. 

Hi @"RedBeard", I've merged you to this thread. Could you try the steps in the suggested solution to see if they help?

Currently, there isn't any feature like that available at this time, only the previous information regarding ignoring files and folders. 

Thanks for the info. Just for clarification, does the issue persist when using incognito mode with any extensions running?

Glad to hear you were able to resolve this matter. Enjoy your week!

Thanks for the update, I'm glad to hear you were able to resolve your issue. Enjoy your week!

Hi @"Ninomalbinho", could you clarify what code you're receiving in your email? Is this two-step verification? Have you tried temporarily disabling it to see if this helps you to login?

Thanks for the info. The only thing I can recommend is trying to recover any previous versions of the files from their version history, if they have any. Without that, even our team wouldn't be able to assist further. 

Hi @"mnicolella", thanks for bringing this to our attention. If the folder is ignored, then files won't sync to the Dropbox site, as you've noted. However, since the folder is still in the Dropbox folder, the app itself will still try to access it in general, even though no files are synced. If you have any further…

Hi @"Daniel765", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing? This will help me to assist further!

Hi @"Lost in tech", thanks for bringing this to our attention. Could you confirm that in the Dropbox desktop application preferences, the option for backing up screenshots is enabled? This will help me to assist further!

Could you try fully rebooting your device, and quit all open apps when it boots up, and then try installing the app from scratch again?

Hi @"km2024", I've sent you an email, please could you reply to it as soon as you get a chance!

Hi @"BadlandsMarlene", thanks for bringing this to our attention. You can check the files in the Dropbox folder, to see if there are any files with a syncing icon on them. These would be the files that aren't fully up to date yet and could be causing issues with the syncing. If you need any further assistance, please let…

Is it possible that the files were affected by ransomware or any malware on your machine? Are these files in private or shared folders?

Hi @"usernameusername123", thanks for bringing this to our attention. Do you have the ticket ID from when you contacted the support team to locate it on our system? This will help me to assist further!

Hi @"anndinkc", are you certain that the text files are associated with the Dropbox text editor? Could you check your default apps on Android for Dropbox?

Hi @"RahulT", so, just for clarification, you tried to login on the new phone in the Dropbox Passwords app, but it didn't work. You then logged out of all other devices for the Dropbox Passwords app, and then you tried to login on the new phone, is that correct? Did you save your recovery words in order to login to your…