Jay Dropbox Community Moderator

You can check which folders are online-only by the sync icon next to the folders. If there is a cloud icon there, then the files in that folder wouldn't take up any space and free up hard disk space. The selective sync settings can be accessed from here.

Hi @"jhild", thanks for messaging the Community! Are you referring to the Dropbox Backup feature? Are you interested in disabling that feature? Have you tried marking your Dropbox folder as available offline? Keep me posted!

Selective sync physically removes folders from your computer, and prevents you from viewing them at all through Finder. To see those folders, you'll need to access them via the Dropbox site, or check them in the selective sync settings. Marking folders as online-only allows you to see them on your computer, but the files…

Thanks, I've sent you an email, please could you reply to it as soon as possible.

Hi @"sysadminz", the ellipsis would be on the right of the folder when viewing it from the parent folder above, like so.

The system would only send that email if you sign out of your browser each time you login, or if the cookies are cleared, or if your computer IP changes. Can you check on this page to see if the latter to be the case, by hovering over the different browser login sessions?

Hi @"avennel", thanks for messaging the Community! In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? This will help me to assist further!

Have you tried disabling the email notification in the account settings to prevent receiving these messages?

Hi @"nichs2", are you using an incognito/private browsing window? Do you have any proxy, VPN, or extensions in your browser that could be clearing cookies?

Hi @"sonalgoel1994", thanks for posting today! In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? This will help me to assist further!

If the full file is visible in the Dropbox folder, then you can pause the Dropbox desktop application from syncing. The Capture desktop app would've saved the recording in the Capture folder in your Dropbox folder, so it might be best to try that method to ensure the recording is safe.

Thanks for the info, I'd recommend contacting the support team directly for them to assist further on this matter.

Only the team admin can make other users an admin for security purposes. Is the team admin using a company email? If so, you could ask your IT team to temporarily reactivate that email to make you an admin.

It looks like the file wasn't saved properly, unfortunately. This means that it wouldn't be possible to recover the file. I'm sorry I can't be more helpful on this matter.

Are you able to view the capture saved in the Dropbox folder without any errors?

As the default group is a company-managed group, then it wouldn't be possible for non-admins to remove users from the group. You'll need to get the admin to remove that user from the group. You can read up more about groups from this page.

Hi @"sammybloomberg", thanks for messaging the Community! By default, when a new user is added to the 'Everyone at' group, however, you can remove that group from the user and choose Group 2 instead. Depending on your sharing permissions, you might be able to share a link to the folder in question, which won't require that…

HI @"Patricia V.2", the screenshot was to confirm that the size on disk is smaller than it should be. In this case, it looks to be the same, meaning that no files are marked as available online. Could you attach a screenshot of the Dropbox folder in Finder, showing the sync icons specifically to confirm that they have a…

Hi @"Jon2024", thanks for bringing this to our attention. If the Dropbox Capture app wasn't able to upload files to the site in time, then it's possible that the record isn't recoverable at this point. Are you able to locate a copy of the file locally somehow? Keep me posted with any details.

Hi @"Dallexx", do you have OneDrive installed on your machine? If you quit that app temporarily, do those yellow icons go away, or change to another icon?

Thanks for the info, we appreciate the feedback and do take all comments into consideration for the future!

An external monitor could be affecting this somehow. You could try these steps to see if they help with the display of the Dropbox desktop application.

Hi @"itevans", do you have any custom DPI or zoom settings on your desktop display resolution from within the Windows settings?

Hi @"SKCSKNathan", the original post isn't related to your feature request, and it refers to a feature that is no longer available with Dropbox. Regarding your request, would the person be working exclusively in the Dropbox Paper document, or on other browser tabs? Have you found any similar apps or services that could…

Hi @"AdyShearer", are you following these steps to attach files in the Gmail app? Regarding your screenshots, the camera icon allows you to attach images, or you can copy and paste them into your next reply.

You can create a Dropbox account and then create a file request link, which allows people to upload files to the account, without being able to see other files in the account. Then you can create a shared link to the same folder, which can be accessed by anyone on the web if they have the link, and that'll allow them to…

If the files in total would be less than 2 GB, then you should be able to do this on a free Basic plan with Dropbox. Do you want the other users to have their own Dropbox account to upload files into a shared folder, or will you need only one account to which everyone can upload to? 

There are these settings related to apps on your team, though it should be for the entire team, and not specific accounts. Since it is occurring for certain users, it might be related to a device or account-specific issue for those users, especially since you're using different enterprise management services to distribute…

Hi @"billwh", thanks for messaging the Community! How large are the files you're trying to share with others? Will they need edit access to the files as well? This will help me to assist further!

Hi @"Stewart TAS", thanks for providing these details! Just for clarification, does that Microsoft license match any of the other licenses visible in this article? Did this change happen recently after any updates to the OS or apps? This will help me to assist further!