Jay Dropbox Community Moderator

Hi @"RedBeard", I've merged you to this thread. Could you try the steps in the suggested solution to see if they help?

Currently, there isn't any feature like that available at this time, only the previous information regarding ignoring files and folders. 

Thanks for the info. Just for clarification, does the issue persist when using incognito mode with any extensions running?

Glad to hear you were able to resolve this matter. Enjoy your week!

Thanks for the update, I'm glad to hear you were able to resolve your issue. Enjoy your week!

Hi @"Ninomalbinho", could you clarify what code you're receiving in your email? Is this two-step verification? Have you tried temporarily disabling it to see if this helps you to login?

Thanks for the info. The only thing I can recommend is trying to recover any previous versions of the files from their version history, if they have any. Without that, even our team wouldn't be able to assist further. 

Hi @"mnicolella", thanks for bringing this to our attention. If the folder is ignored, then files won't sync to the Dropbox site, as you've noted. However, since the folder is still in the Dropbox folder, the app itself will still try to access it in general, even though no files are synced. If you have any further…

Hi @"Daniel765", thanks for bringing this to our attention. Could you attach a screenshot showing what you're describing? This will help me to assist further!

Hi @"Lost in tech", thanks for bringing this to our attention. Could you confirm that in the Dropbox desktop application preferences, the option for backing up screenshots is enabled? This will help me to assist further!

Could you try fully rebooting your device, and quit all open apps when it boots up, and then try installing the app from scratch again?

Hi @"km2024", I've sent you an email, please could you reply to it as soon as you get a chance!

Hi @"BadlandsMarlene", thanks for bringing this to our attention. You can check the files in the Dropbox folder, to see if there are any files with a syncing icon on them. These would be the files that aren't fully up to date yet and could be causing issues with the syncing. If you need any further assistance, please let…

Is it possible that the files were affected by ransomware or any malware on your machine? Are these files in private or shared folders?

Hi @"usernameusername123", thanks for bringing this to our attention. Do you have the ticket ID from when you contacted the support team to locate it on our system? This will help me to assist further!

Hi @"anndinkc", are you certain that the text files are associated with the Dropbox text editor? Could you check your default apps on Android for Dropbox?

Hi @"RahulT", so, just for clarification, you tried to login on the new phone in the Dropbox Passwords app, but it didn't work. You then logged out of all other devices for the Dropbox Passwords app, and then you tried to login on the new phone, is that correct? Did you save your recovery words in order to login to your…

It sounds like the files are corrupted somehow. If there's no version history on them, it could mean that they were originally uploaded corrupted, or it's outside the recovery period.

Do any of the files preview on the Dropbox site? Is there any version history on them to show that they were changed?

Hi @"juy27", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Have you tried signing out from the site and logging into the Basic plan using these steps?

Thanks, have you tried sharing a folder to your Family plan account to transfer the files that way?

Hi @"Edouard C.", do you have a lot of icons in the menu bar? Newer versions of Mac OS hide icons if it's too full, so could you try quitting some apps from there to see if the Dropbox desktop application appears?

If you've already been in contact with the support team directly, then there wouldn't be anything else I could add onto their comments, since they would have more access to investigate this matter in more detail.

Hi @"red1946", thanks for bringing this to our attention. If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it? Could you login to your account to see what plan you have…

Hi @"Cbrown1221", thanks for bringing this to our attention. Are you viewing this on the Dropbox site, mobile app, or on your computer? What version of Word are you using to preview the files? This will help me to assist further!

Are you only trying to copy the folder via the mobile device? Do you get the option when viewing on a desktop machine?

Hi @"atcinla", when you view the post, there should be a camera icon where you can attach images. Otherwise, you can copy and paste a screenshot directly into the post itself, in order for us to assist further. 

No worries, however, you don't need to upgrade your account. Instead, you can ask them to create a shared link to the file itself, and you can download it to your computer to view.

If they're sharing a file to you, then it doesn't matter how much quota you have, since the file should be visible on this page. If you're being told about quota, then it's possible it's in a shared folder, which does impact your quota usage.