Jay Dropbox Community Moderator

Hi @"Terr937", thanks for posting today! Aside from pausing syncing, or quitting the app, there isn't another method to prevent data usage. Do you have any shared folders on your account, or are you using Dropbox Backup at all? This will help me to assist further!

You'll need to whitelist these domains for the Dropbox desktop application, if the firewall could be blocking any of them.

Hi everyone, have you already contacted the support team directly regarding this matter?

Hi everyone, videos larger than 100 MB are unlikely to be converted successfully, so you'll need to manually reconvert it using software on your machine.

Hi @"kkkkkkirk", did you try an advanced reinstall as I mentioned above? Are you able to connect to Dropbox using another network connection?

Hi @"mstgrv", currently, there isn't any information on if LAN sync would return for Macs using File Provider.

Thanks for the info, you'll be able to see viewer info using these steps, depending on which plan you're currently on.

Hi @"koizpad", I can see that you've opened another ticket and that you're currently in contact with a support agent regarding this matter. They'll be able to assist you from there on.

Hi @"skovfx", Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"CMAKEUP", could you try these steps to add the Dropbox folder back into the Locations section? * Open Finder * Click Finder in the top-left of your screen * Click Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later) * Click the Sidebar tab * Under Locations, check Cloud Storage Let me know if this helps.

Hi @"grahamarcher", currently, there are no changes to the support for Logic Pro X files when using File Provider.

Hi @"R S12", I have the same phone and am not experiencing this issue. Could you attach a screenshot showing the exact prompt you're receiving?

Hi @"auramona", currently, you can only delete comments written by yourself, and not others. Depending on their notification settings, they might receive an email for any new comments added to files. 

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"iank25", thanks for joining the Community! Currently, it isn't possible to duplicate folders with automations in them, aside from performing it manually as you have already done, and neither is there a workaround for this. If you wish, you can suggest this change for others to vote on, so the dev team can look into…

Hi @"gcn2234" , thanks for contacting us! It sounds like you're referring to the modification date of new files when they're uploaded to the site. Since the file is technically created as new on the site, the current date and time is used. If the Dropbox desktop application is installed, files synced from the local Dropbox…

Hi @"mm34", thanks for messaging the Community. In order to understand what you're describing, could you attach a screenshot showing this in your next reply? Are these images attached via a shared link, or after downloading an image from the Dropbox site? This will help me to assist further!

Hi @"omahawildcat", thanks for your message! Are you viewing this as a shared folder on your account, or a shared link to a folder? This will help me to assist further!

Hi @"jhashimoto", thanks for bringing this to our attention. Just for clarification, are you sharing the account credentials or is this a Dropbox Business team with different licenses accessing the account? Have you previously tried an advanced reinstallation of the Dropbox desktop application? Do you have any proxy, VPN,…

Hi @"samperinleni", thanks for contacting us. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Is there any record of the file on the events page? What about if you search for the file itself on your account?

Hi @"Anirudh", the UPI option for payments can only be used for monthly subscriptions, not annual ones. If you wish to opt for an annual plan, then you'll need to use a different payment method.

Hi @"kimhold", thanks for contacting us! Is this Transfer link one that you created, or from someone else? Did you download the file to your machine, or add it to your own Dropbox account? This will help me to assist further!

Hi @"terri232", thanks for messaging the Community! Could you check this page to see where the remaining quota is being used up? This will help me to assist further!

Hi @"fourbanks", thanks for bringing this to our attention. Are you installing this for Windows or Linux? Are you manually selecting the 64 bit version from this page? This will help me to assist further!

Hi @"35567ggg", the camera upload feature on the Dropbox desktop application will only process uploads of images and videos from camera devices specifically; not any kind of storage device connected to the device. The OS makes various designations about different storage devices that connect to computers, so while the…

Hi @"Datamonplus", thanks for posting today. When you install the Dropbox desktop application, you get the option during the installation to have your files as online-only, or available offline. If you didn't see this, generally, when you right click the Dropbox folder, you can choose that option as well. Could you attach…

Hi @"stephenstephen", thanks for bringing this to our attention. When a team member is deleted, they lose access to all Paper documents, since at the moment of joining the team, the ownership changed to the team admin. Just for clarification, are these files visible in your Dropbox folder? Are you able to transfer them to…

Hi @"Callard", if there is a third party solution, we wouldn't be able to provide any details on it. I'll leave this thread open for other users to contribute their suggestions.

Hi @"psalm32034", since you mentioned the Downloads folder, are there any files on the Dropbox Backup page?