Jay Dropbox Community Moderator

Thanks for the update. Generally, third party apps keep a cache of frequently accessed files in order to speed things up for yourself. However, this might result in the app not getting the latest copy of the file, which can lead to this situation. Clearing the cache forces that app to get the latest version of the file.

No worries, I'm glad to have helped out. Just to let you know, the only instance in which files are deleted from your account by Dropbox is if an account has been left inactive for 12 months in a row (as in, a person doesn't login or sync files to the account), then the entire account is deactivated.

Hi @"ardnassan", thanks for messaging the Community! Currently, there isn't a way to see which photos haven't been uploaded from the phone to your account. Another method to ensure the photos are on your account would be to connect the phone to your computer and then copy the folder into your Dropbox folder, which would…

Hi @"torrmundi", it can take time for the request for files to made offline if there are a lot of files in the folder. It can be a matter of waiting for the process to complete itself.

Hi @"dreamuser-dnco", have you tried contacting the support team for further assistance on this matter?

When you reinstalled the Dropbox desktop application, did you perform an advanced reinstallation?

Does the Dropbox preview show the correct up to date file? Have you tried clearing the cache in that Office viewer app?

Hi @"Joak0695", we appreciate the feedback on this matter. You can try to manually create a shortcut to the Dropbox folder through Windows and add it to your taskbar.

Thanks for the feedback. As this is a change required by the new File Provider update, there isn't much else we can suggest. We do appreciate your comments and take everything into consideration when looking to improve the service.

Hi @"Allen D.", thanks for the details. I think it would be best to provide this information in a ticket to the support team directly for them to investigate this in more detail on their end.

Hi @"autologout", thanks for messaging the Community! What version of iOS are you currently running on your device? This will help me to assist further!

Hi @"thognar", it wouldn't be possible to edit files directly in the Vault. You'll need to edit files first on your computer, then upload them into the Vault on the site. @"beelove", what concerns do you have in particular regarding the change to having Vault being based on the Dropbox site?

Hi @"timothyantrimcarter", thanks for posting today! We appreciate this information, as it should help other users who might be experiencing similar issues. If you have any further queries, feel free to message back.

Hi @"James1997", thanks for messaging the Community! Can you see which files are trying to sync in the Dropbox folder in Finder according to the sync icons? Are they all in one folder, or are they in random locations? This will help me to assist further!

Hi @"ThadZab109", thanks for messaging the Community! Are you viewing the files on the Dropbox app, or on the Excel app after opening it from the Dropbox app? This will help me determine where the outdated file is appearing?

Hi @"Goodkat", thanks for contacting us! If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Let me know how it goes!

Hi @"Shunket05", thanks for messaging the Community! Extended version history is used when you need to recover older files that were edited or deleted. It doesn't mean that any files on your account would be automatically deleted after a year. Hope this helps!

Hi @"Brad-S", thanks for messaging the Community! It sounds like you enabled selective sync on those folders. You can try checking those folder that that they'll appear on your computer again, and the folders will be online-only, not taking up any space. You can make sure of this when the folders appear on your machine by…

Could you check to see if the backup is visible on the Dropbox site instead, and if you can disable it from there?

Hi @"hyunoklee82", thanks for messaging the Community. As the Google integration will no longer work in the near future, are you able to create and edit Office files natively on your computer? Are you able to edit Office files directly via the Dropbox site on Office Online? This will help me to assist further!

Hi @"tomgrin74", thanks for bringing this to our attention. As you've already been in contact with the support team recently, I'd recommend continuing your communication with them so that they can move onto further steps. If you have any further queries, feel free to message back.

Hi @"JCRCAN", thanks for messaging the Community! It looks like you might have activated the Dropbox Backup feature on your account, since the Documents folder shows the sync icon. You can disable it by following these steps. If you need any further assistance, please let me know!

Hi @"wadson87", thanks for bringing this to our attention. Could you try resetting the password directly without logging in by using this link? Let me know how it goes!

I'm glad to hear you were able to resolve this issue. Enjoy your weekend!

Hi @"Saxa421", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email…

Is it possible that the file it's trying to sync is on that external drive?

Hi @"americanpunkin", the export option has been moved to the Share button and is the 'Export a copy' option. The Print button should still be visible on all versions of the app. Could you attach a screenshot showing that it's missing? Is this happening is all folders on your account?

There are a few methods to upload files, however, only uploading directly to the site itself guarantees that the shared link remains intact. If all the files are in the same folder, you could technically upload all the files you need into that folder, and this will update the file and keep their shared links.

Hi @"chipmedia", thanks for messaging the Community! Generally, when a file is uploaded directly to the site in the same location as the previous one with the link, the link remains the same. If the file is updated in the Dropbox folder, and the file syncs to the site, the link could remain, depending on how the file is…

Hi @"charmy1", thanks for contacting us! You should be able to view the sign in window when clicking the Dropbox desktop application icon in the menu bar. Does the screen prompt you to sign in? Any other info or screenshots would be helpful!