Jay Dropbox Community Moderator

Hi @"highpoint7", it sounds like your machine has upgraded to the File Provider version using the CloudStorage location. If you've been updating files in the old location, then they won't sync normally to Dropbox. You'll need to manually check which files are new and move or copy them to the new, syncing folder.

Hi @"ghulseman", if you've paid for a Dropbox Sign account, you'll be able to login to the Hellosign page. As it directs you to the Signatures page, this means you're on a normal paid Dropbox account with the option for Signatures. Do you see any options to delete Signature requests from that page?

Hi @"NiFu", as there isn't another available solution we're going to contact you via email. Would it be possible to reach out to the email associated with your forum profile?

HI everyone, it should be possible to switch to a dark theme from the Dropbox site, which would pass through to the Dropbox desktop application using these steps. Could you please let me know to see if this feature is working as expected on your devices?

Hi @"ambern1023" , thanks for messaging the Community! There are two features that could be used for you. The first if the File Request feature, which allows anyone to upload files to your Dropbox account. The second is the 'Email to Dropbox' feature, which creates an email to be able to send files to your account. Bear in…

Okay, you mentioned you paid through the iOS app. If you didn't pay through iTunes, how exactly did you submit your payment details? Did you instead upgrade on the Dropbox site?

Can you check to see if you received any email in your inbox or spam folder from Dropbox or Zendesk?

Thanks for the info, you'll need to cancel the subscription via iTunes themselves and then re-upgrade via the app, or the Dropbox site directly. --- Bedankt voor de info. Je moet het abonnement zelf via iTunes opzeggen en vervolgens opnieuw upgraden via de app of rechtstreeks via de Dropbox-site.

Thanks, could you try these steps to restore the purchase to your Dropbox account? --- Bedankt. Kun je deze stappen proberen om de aankoop te herstellen naar je Dropbox-account?

Is this via the Android or iOS app, as it does affect us on how to locate the purchase? --- Is dit via de Android- of iOS-app, omdat dit invloed heeft op hoe we de aankoop kunnen lokaliseren?

Hi @"MikSchreuder18", thanks for bringing this to our attention. Do you see any confirmed payments (with an invoice and receipt) on this page on your account? Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? Any…

Hi @"jmfccompany", thanks for bringing this to our attention. Could you try switching browsers to see if this helps when you access this page, while on an incognito/private browsing window (and not being signed in)? Keep me posted!

Hi @"Manuel" Carrasco, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Trevor147", you'd need to look in the settings of manual for the device, since this is related to the device itself delivering commands to the computer. You should be able to find information on the developer's site. 

Hi @"Mesty", if you want to remove content from Dropbox, you can file a DMCA complaint using this link. More info can be found here. Any further questions regarding this matter would need to be directed to the team in question when submitting your DMCA complaint.

The security code can be triggered by different events, so it could have been things other than a valid email and password combination. To be certain for your own security, however, I'd recommend resetting thee Dropbox password.

Is that the same for the browser sessions? Do the IP addresses match your own device?

Hi @"kdsnflk987" , thanks for bringing this to our attention. First of all, are you able to see the login attempt on this page on your account? This will help me to assist further!

Hi @"R S12", thanks for messaging today. We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services. If you have any further queries, feel free to message back.

Hi @"KenGoat1", thanks for bringing this to our attention. Could you attach screenshots of what you're seeing, while hiding any personal information and emails? This will help me to assist further!

Hi @"mdo321", thanks for contacting us! If the files are in a shared folder, provided that you all have accounts on plans that are large enough to store the content, then those users can access the files in that folder. If you have any further queries, feel free to message back.

I'm a little puzzled, when you say the Dropbox app, what do you mean exactly, if it isn't via the Dropbox site, since that's how you edit Excel files online?

Is the issue similar to what was being described in this thread?

It does seem that something on your connection is restricting the speed to Dropbox servers for some reason. Do you get similar speed issues on other devices on your network when uploading to the site?

Thanks for the info, I'd recommend contacting the support team for them to investigate this matter in more detail on their end.

You'd need to check with your security software settings for the domain list, and also your network provider if the issue is ISP related. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting…

Hi @"Trish3216", thanks for posting today! Just for clarification, are you editing the Excel files on the Dropbox site directly, or by using the local version of the Excel app? Is this occurring for all files on your account? This will help me to assist further!

Hi @"Waynesvoice", thanks for posting today! Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Are you certain that the Dropbox folder is on the second drive? You can confirm this by checking the location in the Dropbox desktop application preferences.

Hi @"fredone", thanks for bringing this to our attention. Could you show the error message where it states that there isn't enough disk space to sync your files? This will help me to assist further!