Jay Dropbox Community Moderator

Yes, but an antivirus program can start a scan, or request details for the Dropbox folder, and the Dropbox desktop app would detect the request and then download the file. 

Thanks for the info, have you tried contacting the support team for them to investigate this in more detail on their end?

So, you don't have any other programs running in the system tray like security or antivirus software?

Hi @"EnzoDeCastro", thanks for providing these details. Do you have any apps or services that require files in these folders? This will help me to assist further!

Hi @"scotthatton", thanks for bringing this to our attention. If the file is being redownloaded, then it could be that an app or service is requesting access to the files in that folder. Could you try quitting all open apps and services and see if the issue is repeated? This will help me to assist further!

Do any of the folders have a syncing icon on them, indicating where these files might be, or do you believe they are in the Backup folders?

Hi @"René L.4", only files visible in the Dropbox folder would have sync icons. This means that items in the Backup feature, like Documents, Downloads and so on, won't have any sync icons.

Hi @"RPM10000", we can only recommend trying the download again, since it should be possible to download the file from the shared link. If need be, you can try a different network or computer entirely.

HI @"PARTNER", have you contacted the support team via email?

How many files do you have on your Dropbox account approximately?

Hi @"mm34", you could try forcing the file to render by changing dl=0 to raw=1. However, as this is related to how other software tries to preview shared links, there's little else we can suggest on how to make it work under their software.

According to the screenshot, the file is not available offline as there is no green icon there. Please could you mark the file as available offline first, and then try opening it again.

Hi @"Jo - The Well", thanks for the info. Have you tried replying to the support agent for them to assist further on their end?

What version of Mac OS are you running on your machine?

Hi @"Philip Kapadia", thanks for contacting us! The only method to download a link using the desktop app would be to add the shared link to their Dropbox account. Assuming that they have enough quota for the file, it would be added successfully and then the desktop app would sync it to their computer. This will help me to…

Hi @"DBM3", thanks for messaging the Community! Have you tried pausing the syncing in the Dropbox desktop application during the backup process to see if this helps? Keep me updated with any progress!

Hi @"Architetto D.", thanks for messaging the Community! Could you try reinstalling the app, without uninstalling it first, by using this link? Keep me updated with any progress!

Thanks for the info, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"Jipy", thanks for bringing this to our attention. Could you clarify why this is related to the Discord mobile app? This will help me to assist further!

Thanks for the info, currently it isn't possible to amend this setting you're requesting. We take all comments and feedback into consideration when improving the Dropbox site and services.

As some template features are available for certain paid plans, I'd recommend contacting the support team directly for further assistance.

Hi @"Paltik", we appreciate the feedback on this matter. As this is related to how the OS itself processes right clicks, there isn't much we can suggest to resolve or workaround this behavior.

Hi @"GemmaMartin", thanks for contacting us! Could you clarify how you're accessing your templates? Is it via the main Dropbox Sign page, or via the Signatures page? This will help me to assist further!

Thanks for the information. I'd recommend checking with the support team directly for them to investigate this matter in more detail on their end.

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"Dave_Rado", thanks for posting today! Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"nabillaamalia", thanks for messaging the Community! Are the Excel files marked as available offline in your Dropbox folder? This will help me to assist further!

Hi @"alfalaschiacquia", thanks for posting today! Currently, it isn't possible to convert a shared folder into a shared link to a folder at this time, since these are two separate sharing methods. If you have any further queries, feel free to message back.

Hi @"eweberGA", the icon in the dock isn't the Dropbox desktop application. You should see the real app visible in the menu bar at the top of the screen. Is the app running and syncing there?

HI @"aecemat", it might be best to contact the support team via email directly for them to investigate this matter in more detail on their end.