Jay Dropbox Community Moderator

Hi @"DOM-1367", are you certain that you're clicking the Dropbox icon in the system tray near the clock, where you then click the avatar on the top right to view the preferences?

Instead of entering the account email, as I mentioned in my earlier post, please enter an email that you can access normally. This will allow the support team to contact you directly.

Glad to have helped out with fixing the desktop app today. Enjoy your week!

It doesn't provide the option to cancel your account, it would help you to contact support to locate the account under the other email you cannot access and assist you from there.

If you're on a paid plan with phone support, then you can contact the support team directly, and they'll be able to assist you that way.

Could you try performing an advanced reinstallation of the Dropbox desktop application to see if this helps?

Is this a personal machine or a company-managed device? What is the exact version of Windows that you're running?

Hi @"koizpad", in order to look into this further, I believe that contacting the support team directly would help.

Could you try running or installing the Dropbox desktop application to see if this helps?

Hi @"boardmad", thanks for messaging today! If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me posted!

Did you use a private browsing window, and select the option for Other, which doesn't require any account?

Hi @"HOLCIM-M_Hamilton", thanks for messaging today! Just to be 100% certain, are these files being downloaded from a shared link on the website, or directly from your own Dropbox account when you're logged in? This will help me to assist further!

Hi @"Schneiderfrei", thanks for posting today. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link,…

Hi @"SKang", thanks for messaging the Community! In order to help out more, could you let me know exactly what happens when you try to open a file in your Dropbox folder? Do the files have any sync icons on them? This will help me to assist further!

Could you attach a screenshot showing the event exactly as it appears on the site on the events page?

If it's two days ago, then you should be able to recover that event, if there were files in it to begin with. Was this a shared folder or a private folder? 

Hi @"vevaw", if the folder appears in events, do it show any other files in that event? Since this is now over 30 days ago, it wouldn't be possible to recover files from beyond that time, unfortunately. Upgrading to any other plan wouldn't help in this regard either, as it isn't retroactive.

Hi @"Bart__", thanks for messaging the Community! Currently, tagging specific people to then search for them isn't possible on the Dropbox service. However, there are two features that might help. The image search feature, which is available on certain plans, can find more generic items, like 'cat', 'tree' and so on. There…

Currently, there isn't any solution that I can provide, since the file is in the Dropbox folder which is constantly monitored by the desktop app.

Hi @"Adrian T.10", thanks for messaging the Community! When you reinstalled the app, did you perform an advanced reinstallation of the app? This will help me to assist further!

Hi @"gustavoexel", thanks for messaging the Community. If a folder is ignored using this feature, the Dropbox desktop application still needs to monitor the folder itself, even if files inside it aren't being synced. If you have any further queries, feel free to message back.

Hi @"ChristineUsesDB", thanks for messaging the Community! In this case, the best option would be the file request feature, with which you provide a link to other people in order for them to upload files to. They can't see any other files in the folder that was chosen for the upload. If you have any further queries, feel…

Hi @"JONMARWIL", thanks for messaging the Community! Could you clarify approximately how many words you have in those large PDF files? For the smaller documents you mentioned, how large are they? This will help me to assist further!

Hi @"Meraj ansari", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an…

If you've tried my previous suggestion and it didn't change the behavior, try contacting the support team directly for further assistance.

Hi @"ronicilas", in order to receive the best information regarding this feature, I'd recommend contacting the support team from your Dropbox Business team account.

Hi @"npaul", we wouldn't be able to provide a screenshot showing this information. I'd recommend contacting the support team directly for further assistance on this matter.

Hi @"ray5640", there are two issues mentioned in this thread, which one are you experiencing exactly? If you quit the Dropbox desktop application, are you able to navigate through the Dropbox folder normally?

Hi @"ray5640", what steps have you performed so far to resolve this behavior on your device?

Hi @"RalphT", in your original post, the Dropbox folder is there on the bottom left, in the Locations section under LaCie. Are you able to open it from there?