Jay Dropbox Community Moderator

Aside from marking folders as available offline, to then move to a network drive, the only other option would be to find an app that can sync directly from Dropbox to a network drive, which could exist depending on the software and hardware you're using.

Thanks for that, in this case, it wouldn't be possible to use Apple Sign In since your account is already associated with Google Sign In.

Hi @"richardaccutax", I'd recommend contacting the support team directly in order for them to investigate this in more detail.

Hi @"Video Team", thanks for bringing this to our attention. Currently, there isn't another method to transfer files from the Dropbox site, aside from downloading the folders and files manually, if you can't use the Dropbox desktop application to sync files. If you have any further queries, feel free to message back.

Hi @"mark_nefedov", is the email address on your Dropbox account exactly the same as the email on your Apple ID? Are you able to login to your account with the Gmail address, and not via Google Sign In?

Yes, just continue at whatever step you're not on at this time.

Hi @"PRQ", what version of the Dropbox desktop application are you currently running?

Yes, for the time being, don't delete any Dropbox folder. As for the icon you're referring to, I'm not sure it belongs to Dropbox.

Hi @"dhillman", could you try reinstalling the app, without uninstalling it first, to see if this helps?

Hi @"Maureen6", thanks for messaging the Community. There shouldn't be any issues with sharing this information, provided your account has enough quota to store them. Bear in mind that for HIPAA compliance, you need to be on a Dropbox Business team. Keep me updated with any progress!

HI @"nige45", the best option is to perform an advanced reinstallation of the Dropbox desktop application, which should allow the files to download from the site. You might need to delete the Dropbox (Old) folder afterwards.

Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation? What is the current version of the app running on your computer?

Thanks for the screenshot. As we currently only provide official support for Ubuntu and Fedora, we wouldn't be able to provide much more assistance for what you're experiencing in Mint. There isn't really anything else we can add as to why these files are appearing in the recently changed files section.

Hi @"ar1zona1", you're correct about the external drive backup feature, it is on a separate, private section of the site, and can't be added to team folders. Dropbox Backup is available on Dropbox Business teams, although, as mentioned above, each backup is private to each user and files can't be shared from backups.

Hi @"PRQ", thanks for bringing this to our attention. Are you referring to accessing the Dropbox folder itself, or by opening the Dropbox desktop application which is visible in the system tray? This will help me to assist further!

Hi everyone, thanks for contacting us. Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. We appreciate your patience on this matter.

Hi @"Mawthra" , thanks for messaging today. Currently, the only options are to mark files as available offline, or online-only. It isn't possible to directly make them 'Available', which is the option you're referring to according to this page. If you have any further queries, feel free to message back.

Once the site has confirmed that the subscription has been cancelled, since it seems it might not have been fully registered from the iOS system, it would return to a Basic plan, and that's when you'll be able to upgrade to a Plus plan from the site.

Hi @"monicakin", @"Yve360", I've sent you both separate emails, please could you reply to them as soon as possible.

As mentioned previously, anything with a green tick is already synced to Dropbox, and will automatically sync if you add or edit any data there. If the Dropbox icon, or any files and folders, has a red x on it, like in this article, then that means that those files couldn't sync for some reason. In a sense, this could be…

Hi @"jsophialee", thanks for bringing this to our attention. Has you account officially downgraded to a Basic plan according to this page? If so, you can upgrade to a Dropbox Plus plan from this page on the site. If you have any further queries, feel free to message back.

Hi @"Papa Bear", thanks for bringing this to our attention. How did you originally upload the videos? Was it via the mobile app, the site itself, or by moving files into the Dropbox folder on your computer? This will help me to assist further!

Hi @"a1tiguy", deleting a Dropbox account doesn't necessarily trigger any form of refund on that account. I'd recommend contacting the support team directly for them to assist on this matter.

Hi @"RhysP", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox subscription and services.

No worries, glad to have helped out a little!

There shouldn't be any specific issues with Adobe files, provided that they are physically located in the Dropbox folder like any other file, and not just shortcuts or symlinks from another folder on your machine. If there is any additional syncing method provided by Adobe (which as you say is being deprecated), then it…

Hi @"Captain Chaos", you could have your files located in the Dropbox folder, and they should sync to other devices where the Dropbox app is installed, like with any normal files. Have you been able to test this out with some sample Adobe files to see if they sync across devices?

Apologies, I meant without any extensions running. This is to confirm that any potential extensions don't affect functionality on the site. 

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox app and services.

All folders with a green tick mean that they are fully synced to the Dropbox site, and that they also taking up space on your local machine.