Jay Dropbox Community Moderator

Hi @"James1997", thanks for messaging the Community! Can you see which files are trying to sync in the Dropbox folder in Finder according to the sync icons? Are they all in one folder, or are they in random locations? This will help me to assist further!

Hi @"ThadZab109", thanks for messaging the Community! Are you viewing the files on the Dropbox app, or on the Excel app after opening it from the Dropbox app? This will help me determine where the outdated file is appearing?

Hi @"Goodkat", thanks for contacting us! If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Let me know how it goes!

Hi @"Shunket05", thanks for messaging the Community! Extended version history is used when you need to recover older files that were edited or deleted. It doesn't mean that any files on your account would be automatically deleted after a year. Hope this helps!

Hi @"Brad-S", thanks for messaging the Community! It sounds like you enabled selective sync on those folders. You can try checking those folder that that they'll appear on your computer again, and the folders will be online-only, not taking up any space. You can make sure of this when the folders appear on your machine by…

Could you check to see if the backup is visible on the Dropbox site instead, and if you can disable it from there?

Hi @"hyunoklee82", thanks for messaging the Community. As the Google integration will no longer work in the near future, are you able to create and edit Office files natively on your computer? Are you able to edit Office files directly via the Dropbox site on Office Online? This will help me to assist further!

Hi @"tomgrin74", thanks for bringing this to our attention. As you've already been in contact with the support team recently, I'd recommend continuing your communication with them so that they can move onto further steps. If you have any further queries, feel free to message back.

Hi @"JCRCAN", thanks for messaging the Community! It looks like you might have activated the Dropbox Backup feature on your account, since the Documents folder shows the sync icon. You can disable it by following these steps. If you need any further assistance, please let me know!

Hi @"wadson87", thanks for bringing this to our attention. Could you try resetting the password directly without logging in by using this link? Let me know how it goes!

I'm glad to hear you were able to resolve this issue. Enjoy your weekend!

Hi @"Saxa421", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email…

Is it possible that the file it's trying to sync is on that external drive?

Hi @"americanpunkin", the export option has been moved to the Share button and is the 'Export a copy' option. The Print button should still be visible on all versions of the app. Could you attach a screenshot showing that it's missing? Is this happening is all folders on your account?

There are a few methods to upload files, however, only uploading directly to the site itself guarantees that the shared link remains intact. If all the files are in the same folder, you could technically upload all the files you need into that folder, and this will update the file and keep their shared links.

Hi @"chipmedia", thanks for messaging the Community! Generally, when a file is uploaded directly to the site in the same location as the previous one with the link, the link remains the same. If the file is updated in the Dropbox folder, and the file syncs to the site, the link could remain, depending on how the file is…

Hi @"charmy1", thanks for contacting us! You should be able to view the sign in window when clicking the Dropbox desktop application icon in the menu bar. Does the screen prompt you to sign in? Any other info or screenshots would be helpful!

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"fenway", thanks for messaging the Community. It sounds like you set up the Dropbox Backup feature on your Dropbox account. Have you tried disabling it first to see if this helps? Keep me updated with any progress!

As a precaution, could you try accessing the site using a different device or network entirely, since there shouldn't be any errors on the billing page?

Hi @"leette", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Have you tried switching browsers entirely to see if this helps? This will help me to assist further!

Glad to have helped out, enjoy the rest of your week!

This doesn't appear to be a genuine link, since the Dropbox icon is a very old version, and our interface doesn't look like that. When you hover over the blue link, what is the URL that appears? Is it a genuine dropbox.com address? I'd recommend changing your Dropbox password immediately on the official site since this…

Hi @"deleteusernamehistory", thanks for bringing this to our attention. Are you certain that this is a Dropbox link you followed? Was this an official email or a link someone sent to you? A screenshot showing what you're seeing (while hiding your email address) would help us greatly!

Hi @"videoinvolver", thanks for posting today! This wouldn't be possible, since shared folders take up quota on all active members' accounts. What you could ask from your friend is a file request link, that way you can upload direct to their account without it affecting your quota. Let me know how it goes!

Did you call the sales support number on the Dropbox site, or another number you found on the internet? I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing…

Hi @"GlasgowJill", the Dropbox Backup feature is primarily for syncing certain folders one-way to the site. Those files could still be deleted from the site and backup if the original file is deleted from those folders on your computer, so the syncing of deletions is possible. The normal Dropbox folder which has two-way…

Hi @oreskovichl, most likely, the support team required the card details to locate the payment on the system, if your current account isn't on a paid plan. do you have the ticket ID from when you contacted the team?

If you rename them slightly, do they begin to sync on your account?

HI @"Rahul LR", it might be worth posting this question in the API community in case there is a way of doing so.