Jay Dropbox Community Moderator

Hi @"dgallant", currently there isn't any workaround regarding the zip, nor is it possible to move it into the normal Dropbox syncing service. There isn't any option to mail a drive to Dropbox either.

Hi @"dgallant", the option to restore a backup would only make a copy of a zip file of the external drive for you to download, which you can specify to download anywhere. Is there anything specific you're looking for regarding restoring the backup?

Hi @"cellomellowman", thanks for messaging the Community! You should be able to copy and paste a screenshot in your next reply, in order to understand what you're experiencing currently as this would help us with the feedback. Otherwise, you can attach it directly using the camera icon. Keep me posted!

Hi everyone, we've currently looking into this matter, as you can see on this post. We appreciate your patience in the meantime.

The correct quota would be visible on the plan page on your account.

Thanks for the images. It doesn't state that your account is over quota, only that it is close to the limit. It's possible that you might have a shared folder that grew too large at one point, or new files were added. Provided that you're under quota according to this page, you don't need to make any changes.

Hi @"MariaSki", thanks for messaging the Community. Currently, it isn't possible to expand the navigation menu beyond a certain point. We appreciate the feedback on this matter and we take all comments into consideration when improving the Dropbox site and services.

Hi @"dvorakoa", keep us posted with any changes or details so we can assist further.

Hi @"chadknudson", thanks for bringing this to our attention. Could you attach a screenshot showing this message that you're seeing? This will help me to assist further!

HI @"MM112", in order to understand what is occurring on your device, I'd recommend contacting the support team directly for further assistance.

Hi @"Truggy", thanks for contacting us! Currently, we don't have any official method to export Dropbox Sign files to Docusign. I'll leave this thread open for other users to contribute their suggestions.

There isn't much information we can provide on our end, since the app itself detects that there is a conflicted file for some reason. Are there any differences between the two files when you view them?

Thanks for the info. In this case, the only way to access that account would be via this process. If this isn't possible, the only remaining option would be to copy the files from the shared folder into another folder on your account, and then share that folder with the same members as before.

Hi @"anarag", thanks for bringing this to our attention. I'm sorry for your loss at this time. As you mentioned the email address format of their account, is it possible that there is another person who can access the domain of the site to then access that email address? Keep me posted.

Hi @"engineerhubbard01", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"JulzOz", thanks for bringing this to our attention. Could you clarify what FireVault is exactly, and why it could interfere with the installation of the app? This will help me to assist further!

Hi @"hmd1957", thanks for bringing this to our attention. Is it possible that the file is currently open on the other machine while you're editing the file? Are there any edits made via the Dropbox mobile app or the site itself? This will help me to assist further!

Hi @"AndyG-KS", as you're still experiencing this issue, could you try contacting the support team directly for them to investigate further?

Hi @"Machaut2024", could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first, and then disable and re-enable the screenshot option in the preferences?

Do you still the desktop device connected to your account on this page?

Hi @"Jay4491", I've sent you an email, please could you reply to it as soon as possible!

Hi @"Laurent N.1", I'd recommend contacting the support team directly for them to assist further on this matter.

Hi @"pfarr". thanks for the details, could you contact the support team directly for them to assist further?

Thanks for the screenshot, I'd recommend contacting the support team directly for them to investigate this further.

Is this a company-managed device, or a personal machine? Do you have any proxy, VPN, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

It looks like either this isn't the correct Dropbox folder, or the icons aren't visible due to Mac OS settings. Could you attach a bigger screenshot showing the location of the Dropbox folder in Finder, and that it has the official icon on it? Is the Dropbox desktop application currently running when you took that…

Hi @"bmoney", thanks for bringing this to our attention. Just to clarify, is this a shared folder that is visible on your account, or a shared link to a folder? This will help me to assist further!

Hi @"donawalt", my colleague was referring to the Dropbox folder as it appears in Finder. A screenshot of that showing the icons next to the files would be great.

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, and clearing your cache.

Could you attach a screenshot showing what you're seeing in the browser, while hiding the documents and names themselves?