Jay Dropbox Community Moderator

Hi @"Sou", does you have the Dropbox desktop application constantly running and syncing throughout the day? What type of files are you experiencing this with? If you create a text file and edit it once, give it a minute, then edit it again with new information, do you get three versions (the original, the first edit, then…

Hi @"xhibit4", thanks for bringing this to our attention. This appears to be how a shared link appears on Facebook, so it would be related to their service. Have you tried contacting them directly regarding this matter? This will help me to assist further!

HI @"Dsagstad", have you tried restoring your purchases on your iPhone using these steps?

Currently, when the team admin converts your account to a Basic plan, you won't lose access to your files, though, as mentioned previously, there could be a possibility of data deletion if left in that state for too long. When you upgrade to Plus, you'll be able to sync files again.

If you don't wish to perform the advanced reinstall, feel free to contact the support team directly to see if they can provide any alternative troubleshooting for this behavior you're experiencing.

The system tray is the icon near the clock. Could you try quitting all open applications and services on your computer first before attempting to uninstall the Dropbox desktop application?

Hi @"BenJohnston", thanks for bringing this to our attention. Just for clarification, are you trying to sync a folder that is outside the normal Dropbox folder, and one that isn't in an external drive? This will help me to assist further!

Hi @"benreed", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"jonathan46", thanks for messaging the Community! This is already available on the Dropbox site by clicking the 'Crete' button while in the folder you want, and choose 'Send file request. Would this be suitable for your requirements?

Hi @"crabcakes", when you reinstalled the app, did you perform an advanced reinstallation?

Hi @"Tripwires", as this is related to the Logic Pro app, we wouldn't be able to comment on how that app works. We'll leave this post open for other users to contribute their findings.

HI @"MC3B", just so you're aware, the 'free' plan and Basic plan are the same, offering 2 GB of quota. How much quota do you think the Basic plan contains? Additionally, your account may be subject to these terms when you downgrade to the Basic plan regarding the files on your account.

From what I can see, the settings look correct on that page. I know you've mentioned it already, but if you mark the entire Dropbox folder as available offline, does this proceed to make all the files local?

Hi @"russellsignage", you can follow these steps to create an audio transcript on the Dropbox site.

Hi @"wa4cbg", thanks for providing these details. Just to check, could you attach a screenshot showing the Dropbox folder as it appears in Explorer for that machine? Additionally, a screenshot of the desktop preferences in the Sync tab would by appreciated. This will help me to assist further!

Hi @"Rledford", currently, this feature isn't available on Dropbox Paper, as it doesn't work that way. Each Paper doc is its own file, and can't have sections linked to or visible in another Paper doc.

Hi @"JRCWV", thanks for messaging the Community! Are you trying to access two personal accounts, or a personal and a work account? This will help me to assist further!

Hi @"Monroe4", thanks for messaging the Community. If the shared link was created by the photographer, then you'd need to contact them directly to see if they still have the files. The link would no longer be valid if they delete the files or the link directly. Keep me posted.

Could you specify in more detail about how it isn't working? What are you expecting to happen? What is the exact version of Windows that you're running on your device?

Hi @"NadFind", could you clarify exactly what issues you're experiencing? Have you tried reinstalling the Dropbox desktop application using this link?

Hi @"ricf", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Keep me posted!

Hi @"SomeOtherGuy", thanks for providing these details! It looks like iMac is on the File Provider version of the Dropbox desktop application. You can read up more about this change on this page, including the other changes to this version. If you have any further queries, feel free to message back.

Thanks for the info, are there any other cloud provider running on the same machine, such as Google Drive or OneDrive?

Good to know, please update me if you need any further help!

Hi @"wendellpro1", thanks for bringing this to our attention. There are a lot of other domains which need to be whitelisted in order for the Dropbox site and desktop app to work. Could you try adding those and let me know how it goes?

Hi @"Aaron J.1", thanks for bringing this to our attention. Have you tried right clicking the Dropbox folder and choosing the option to make it available offline? What OS version are you running on that machine? Keep me posted!

I don't see any sync icons on any folders on both his and your images. Is the Dropbox desktop application currently running and syncing as normal?

Hi @"hshupe16", thanks for messaging the Community! How does the folder appear on the Dropbox site? could you attach a screenshot showing this for us? This will help me to assist further!

Hi @"Trishalinn", thanks for providing these details. As you're already in communication with the support team, they would be better placed to help answer your questions. Since they have access to your account and device details they can provide more specific support. The information we can provide over the community would…

Hi @"Sadsyndrome", I've sent you an email, please could you reply to it as soon as possible.