Jay Dropbox Community Moderator

Hi @"SKang", thanks for messaging the Community! In order to help out more, could you let me know exactly what happens when you try to open a file in your Dropbox folder? Do the files have any sync icons on them? This will help me to assist further!

Could you attach a screenshot showing the event exactly as it appears on the site on the events page?

If it's two days ago, then you should be able to recover that event, if there were files in it to begin with. Was this a shared folder or a private folder? 

Hi @"vevaw", if the folder appears in events, do it show any other files in that event? Since this is now over 30 days ago, it wouldn't be possible to recover files from beyond that time, unfortunately. Upgrading to any other plan wouldn't help in this regard either, as it isn't retroactive.

Hi @"Bart__", thanks for messaging the Community! Currently, tagging specific people to then search for them isn't possible on the Dropbox service. However, there are two features that might help. The image search feature, which is available on certain plans, can find more generic items, like 'cat', 'tree' and so on. There…

Currently, there isn't any solution that I can provide, since the file is in the Dropbox folder which is constantly monitored by the desktop app.

Hi @"Adrian T.10", thanks for messaging the Community! When you reinstalled the app, did you perform an advanced reinstallation of the app? This will help me to assist further!

Hi @"gustavoexel", thanks for messaging the Community. If a folder is ignored using this feature, the Dropbox desktop application still needs to monitor the folder itself, even if files inside it aren't being synced. If you have any further queries, feel free to message back.

Hi @"ChristineUsesDB", thanks for messaging the Community! In this case, the best option would be the file request feature, with which you provide a link to other people in order for them to upload files to. They can't see any other files in the folder that was chosen for the upload. If you have any further queries, feel…

Hi @"JONMARWIL", thanks for messaging the Community! Could you clarify approximately how many words you have in those large PDF files? For the smaller documents you mentioned, how large are they? This will help me to assist further!

Hi @"Meraj ansari", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an…

If you've tried my previous suggestion and it didn't change the behavior, try contacting the support team directly for further assistance.

Hi @"ronicilas", in order to receive the best information regarding this feature, I'd recommend contacting the support team from your Dropbox Business team account.

Hi @"npaul", we wouldn't be able to provide a screenshot showing this information. I'd recommend contacting the support team directly for further assistance on this matter.

Hi @"ray5640", there are two issues mentioned in this thread, which one are you experiencing exactly? If you quit the Dropbox desktop application, are you able to navigate through the Dropbox folder normally?

Hi @"ray5640", what steps have you performed so far to resolve this behavior on your device?

Hi @"RalphT", in your original post, the Dropbox folder is there on the bottom left, in the Locations section under LaCie. Are you able to open it from there?

You can check which folders are online-only by the sync icon next to the folders. If there is a cloud icon there, then the files in that folder wouldn't take up any space and free up hard disk space. The selective sync settings can be accessed from here.

Hi @"jhild", thanks for messaging the Community! Are you referring to the Dropbox Backup feature? Are you interested in disabling that feature? Have you tried marking your Dropbox folder as available offline? Keep me posted!

Selective sync physically removes folders from your computer, and prevents you from viewing them at all through Finder. To see those folders, you'll need to access them via the Dropbox site, or check them in the selective sync settings. Marking folders as online-only allows you to see them on your computer, but the files…

Thanks, I've sent you an email, please could you reply to it as soon as possible.

Hi @"sysadminz", the ellipsis would be on the right of the folder when viewing it from the parent folder above, like so.

The system would only send that email if you sign out of your browser each time you login, or if the cookies are cleared, or if your computer IP changes. Can you check on this page to see if the latter to be the case, by hovering over the different browser login sessions?

Hi @"avennel", thanks for messaging the Community! In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? This will help me to assist further!

Have you tried disabling the email notification in the account settings to prevent receiving these messages?

Hi @"nichs2", are you using an incognito/private browsing window? Do you have any proxy, VPN, or extensions in your browser that could be clearing cookies?

Hi @"sonalgoel1994", thanks for posting today! In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? This will help me to assist further!

If the full file is visible in the Dropbox folder, then you can pause the Dropbox desktop application from syncing. The Capture desktop app would've saved the recording in the Capture folder in your Dropbox folder, so it might be best to try that method to ensure the recording is safe.

Thanks for the info, I'd recommend contacting the support team directly for them to assist further on this matter.

Only the team admin can make other users an admin for security purposes. Is the team admin using a company email? If so, you could ask your IT team to temporarily reactivate that email to make you an admin.