Jay Dropbox Community Moderator

Is it only occurring for this file, since you mentioned a folder works?

Hi @"Kookoo2", thanks for posting today! The files would become online-only, meaning they would free up space on your hard drive, but you'll still see the placeholders there. If you have any further queries, feel free to message back.

Do you see any recent events related to these files? Are they in a shared folder or a private folder?

Files and folders with an underscore at the beginning of them are considered to be hidden files on Mac OS. You'll need to enable the viewing of hidden files to see them in your Dropbox folder there.

Hi @"Mary Ann1", thanks for messaging the Community! You can see these deleted files on the deleted files page. Did you recently move these images, or make any other changes to them? This will help me to assist further!

Hi @"benraph", thanks for bringing this to our attention. Could you attach a screenshot showing the folder in Finder, and another on the website and Windows machine showing the same folder without the files in question? This will help me to assist further!

We appreciate this feedback about the Windows screen capture feature, we take all comments into consideration when looking to improve the Dropbox app and services.

What is the exact message In the Dropbox desktop application when you click the icon in the system tray?

Is this xlsx file in a private or shared folder? Could you attach a screenshot showing that the file has a star on it in Chrome?

Hi @"williamb11", thanks for messaging the Community! Just for clarification, is this an error message on the Dropbox site, or a Windows error? A screenshot showing this information would help greatly!

Hi @"jackybe67", thanks for messaging the Community! Just for full clarification, is the external drive the location for your Dropbox folder, or are you backing up the external drive to your Dropbox account using the Dropbox Backup feature? This will help me to assist further!

Does the file request work as normal if you access it directly from the Dropbox site and not via another site?

Hi @"MichaelErtelPub", could you provide more details about exactly what you're experiencing? Is this for old, or new requests? Are you currently under quota when attempting to use a file request link?

Hi @"ssegel", could you try clearing the cache on your browser to see if this helps? Additionally, checking another browser entirely might also help determine if it's related to the browser itself.

Hi @"melanie_rollo", currently, there is no information on when or if this will be added to the Dropbox site or app.

Hi @"hshupe16", thanks for messaging the Community. Currently, the feature that @"Rich" mentioned is only available for personal plans, and not for Dropbox Business teams. There isn't an official method to do what you're asking, so you'll need to look into other third party services to transfer the files across. If you…

HI @"Leigh19", could you try these options to take a screenshot on your machine?

No worries, keep me updated!

According to the web, it's possible that the screenshot button is on the top row of the Numpad. However, you might need to check the developer directly for more help locating that key.

Hi @"K0zZ", are you using a laptop or normal desktop computer?

Hi @"-caffeinated-", thanks for bringing this to our attention. What is the current status of the Dropbox desktop application when you view it from the menu bar? What is the current version of Mac OS and the Dropbox app? This will help me to assist further!

Hi @"K0zZ", thanks for messaging the Community! There isn't a special shortcut for the screenshots on Windows, aside from the standard ones that Windows provides. Are you receiving any error currently regarding the shortcut? This will help me to assist further!

Hi @"ale0805", please could you contact the support team directly for them to investigate this further.

Hi @"RCNET", thanks for messaging the Community! It's possible that this was a shared file from Dropbox. Another possibility is that this wasn't a genuine email. Could you attach a screenshot showing the email you received, while hiding any personal info, in order to determine this? This will help me to assist further!

Make sure you access the link while in an incognito/private browsing window, and when you're not logged into your own Dropbox account, then you'll see the options.

Hi @"tenderfoot", could you clarify exactly what you mean by the fact that it didn't work?

It sounds like a normal shared link, which is one-way read-only, meaning you can't upload any information there. You'll need to ask them to create a file request using the steps I provided previously.

Hi @"ArielSoto", I'd recommend contacting the support team directly to see if they have any information regarding this matter.

Hi @"FdoIsidro1", thanks for messaging the Community! Was this a shared link to view a folder? Could you check with them if they could create a file request for you to upload files? This will help me to assist further!

Hi @"DMJS", thanks for bringing this to our attention. Did you perform an advanced reinstallation of the app using these steps? As you've done all the know steps to resolve this behavior, there isn't much else we can suggest. If you have any further queries, feel free to message back.