Jay Dropbox Community Moderator

Yep, that's just like the link I provided. You need them to create a shared link to the file itself, and not just a copy/paste of the URL as it appears on their page when logged in.

Hi @"taylorolmstead", could you give an example of what the shared link looks like? That message usually means they are sending you a link to a literal folder on their Dropbox account, such as https://www.dropbox.com/home?preview=test.docx. This example link would only work if you have a personal account with the file…

Hi @"GreyFox386", just to be 100% certain, are the files definitely included as an attachment, and not added into the body of the email? How large are the files you're trying to email to your account? Do you use any email forwarding or redirections at all?

Hi @"Patrick Thomas", thanks for messaging the Community! Currently, it isn't possible to remove the suggested names from the invite page. We appreciate the feedback on this matter and take all comments into consideration when improving the Dropbox site and services.

Thanks for the images and for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this has caused.

Hi @"Jimbo_Simon", the file dbxsvc.exe is a component that we use as part of the Dropbox Sync Experience. Should you not be a team user, or not sync online-only files, then this file will never start operating. It is, however, created at install for all users regardless of whether you are opted in. Please note that the…

Hi @"MyDerek", thanks for messaging the Community! Could you attach a screenshot showing where you're seeing this issue on the Dropbox site? are you not able to delete files from Explorer/Finder, if you have the Dropbox desktop application installed? This will help me to assist further!

Without being able to access the original email address, it wouldn't be possible to change the email address on your account. Is the email address completely deleted? Can you contact your email provider to at least temporarily open it again?

Hi @"Mark Y", thanks for joining the Community! Dropbox is a service that allows you to store and sync files to and from the site and other connected devices. Other features, such as sharing, automation, backups and so on are also included. We do have a section of the site which can help you to set up your account, and…

Yes, there is free software on the internet that can help to recover some data from a corrupted drive, so hopefully they will give you a better chance to get those photos back. I'm sorry I can't be more helpful on this matter.

Hi @"Rudhvi09", thanks for contacting us. This message means that the shared link no longer exists, either because the link itself was deleted, or the folder it was referencing was deleted. The only option at this stage, which you mentioned isn't possible, is to contact the creator of the shared link to see if they still…

Hi @"SCHouston", is there something different about the other folder in particular? Is it already a shared folder or part of one? Are you the owner of the folder? Are you able to share a link to a new test folder with a password?

HI @"Pb17", are you able to logon to the Dropbox site at all? Could you clarify the steps you took on how you changed your email?

Hi @"Unipenguin", it is no longer possible to access your backups from any device, other than the Dropbox Backup page. In this case, you shouldn't be able to access the PC backup from the Dropbox mobile app, so this most likely isn't intentional, and may be corrected to the current version in the future.

Hi @"Chriskynka", thanks for bringing this to our attention. Could you clarify how you were linking Zoom and Dropbox together? Was this via the Zoom app itself, saving recording in the Dropbox folder, or another method? This will help me to assist further!

Hi @"Maarten1981", thanks for messaging the Community! Could you try switching browsers to see if this helps with either the downloading or adding the file to your account? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser…

Hi @"MRAQ", in order to look into this matter in more detail, as it contains account-specific information, it would be better to contact the support team directly.

Hi @"DOM-1367", are you certain that you're clicking the Dropbox icon in the system tray near the clock, where you then click the avatar on the top right to view the preferences?

Instead of entering the account email, as I mentioned in my earlier post, please enter an email that you can access normally. This will allow the support team to contact you directly.

Glad to have helped out with fixing the desktop app today. Enjoy your week!

It doesn't provide the option to cancel your account, it would help you to contact support to locate the account under the other email you cannot access and assist you from there.

If you're on a paid plan with phone support, then you can contact the support team directly, and they'll be able to assist you that way.

Could you try performing an advanced reinstallation of the Dropbox desktop application to see if this helps?

Is this a personal machine or a company-managed device? What is the exact version of Windows that you're running?

Hi @"koizpad", in order to look into this further, I believe that contacting the support team directly would help.

Could you try running or installing the Dropbox desktop application to see if this helps?

Hi @"boardmad", thanks for messaging today! If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me posted!

Did you use a private browsing window, and select the option for Other, which doesn't require any account?

Hi @"HOLCIM-M_Hamilton", thanks for messaging today! Just to be 100% certain, are these files being downloaded from a shared link on the website, or directly from your own Dropbox account when you're logged in? This will help me to assist further!

Hi @"Schneiderfrei", thanks for posting today. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link,…