Jay Dropbox Community Moderator

What version of Mac OS are you running on your machine?

Hi @"Philip Kapadia", thanks for contacting us! The only method to download a link using the desktop app would be to add the shared link to their Dropbox account. Assuming that they have enough quota for the file, it would be added successfully and then the desktop app would sync it to their computer. This will help me to…

Hi @"DBM3", thanks for messaging the Community! Have you tried pausing the syncing in the Dropbox desktop application during the backup process to see if this helps? Keep me updated with any progress!

Hi @"Architetto D.", thanks for messaging the Community! Could you try reinstalling the app, without uninstalling it first, by using this link? Keep me updated with any progress!

Thanks for the info, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"Jipy", thanks for bringing this to our attention. Could you clarify why this is related to the Discord mobile app? This will help me to assist further!

Thanks for the info, currently it isn't possible to amend this setting you're requesting. We take all comments and feedback into consideration when improving the Dropbox site and services.

As some template features are available for certain paid plans, I'd recommend contacting the support team directly for further assistance.

Hi @"Paltik", we appreciate the feedback on this matter. As this is related to how the OS itself processes right clicks, there isn't much we can suggest to resolve or workaround this behavior.

Hi @"GemmaMartin", thanks for contacting us! Could you clarify how you're accessing your templates? Is it via the main Dropbox Sign page, or via the Signatures page? This will help me to assist further!

Thanks for the information. I'd recommend checking with the support team directly for them to investigate this matter in more detail on their end.

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"Dave_Rado", thanks for posting today! Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"nabillaamalia", thanks for messaging the Community! Are the Excel files marked as available offline in your Dropbox folder? This will help me to assist further!

Hi @"alfalaschiacquia", thanks for posting today! Currently, it isn't possible to convert a shared folder into a shared link to a folder at this time, since these are two separate sharing methods. If you have any further queries, feel free to message back.

Hi @"eweberGA", the icon in the dock isn't the Dropbox desktop application. You should see the real app visible in the menu bar at the top of the screen. Is the app running and syncing there?

HI @"aecemat", it might be best to contact the support team via email directly for them to investigate this matter in more detail on their end.

Hi @"Terr937", thanks for posting today! Aside from pausing syncing, or quitting the app, there isn't another method to prevent data usage. Do you have any shared folders on your account, or are you using Dropbox Backup at all? This will help me to assist further!

You'll need to whitelist these domains for the Dropbox desktop application, if the firewall could be blocking any of them.

Hi everyone, have you already contacted the support team directly regarding this matter?

Hi everyone, videos larger than 100 MB are unlikely to be converted successfully, so you'll need to manually reconvert it using software on your machine.

Hi @"kkkkkkirk", did you try an advanced reinstall as I mentioned above? Are you able to connect to Dropbox using another network connection?

Hi @"mstgrv", currently, there isn't any information on if LAN sync would return for Macs using File Provider.

Thanks for the info, you'll be able to see viewer info using these steps, depending on which plan you're currently on.

Hi @"koizpad", I can see that you've opened another ticket and that you're currently in contact with a support agent regarding this matter. They'll be able to assist you from there on.

Hi @"skovfx", Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"CMAKEUP", could you try these steps to add the Dropbox folder back into the Locations section? * Open Finder * Click Finder in the top-left of your screen * Click Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later) * Click the Sidebar tab * Under Locations, check Cloud Storage Let me know if this helps.

Hi @"grahamarcher", currently, there are no changes to the support for Logic Pro X files when using File Provider.

Hi @"R S12", I have the same phone and am not experiencing this issue. Could you attach a screenshot showing the exact prompt you're receiving?

Hi @"auramona", currently, you can only delete comments written by yourself, and not others. Depending on their notification settings, they might receive an email for any new comments added to files.