Jay Dropbox Community Moderator

IF it is this specific link, could you try deleting the link and recreating a new shared link (which will have a different URL) to see if that one works?

Hi @"Ronburgandy", thanks for bringing this to our attention. As a first step to see if the app is experiencing unusual behavior, they could try uninstalling the mobile app, rebooting the device, and re-installing it to see if this helps. After that, we can look into there steps to take. Keep me updated with any progress!

Hi @"Veloxi", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Also, make sure during the installation that you choose the advanced settings to choose the location for the Dropbox…

How many files are in this shared link? Does it work when viewing the link in an incognito/private browsing window?

Hi @"elizabethjwiegner", thanks for bringing this to our attention. Is this only occurring on that shared link, or is it happening of all your links? This will help me to assist further!

As you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate any account or device-specific details further.

Hi @"jlfc", thanks for bringing this to our attention. Could you clarify what are the exact notifications you're referring to? Are they related to Dropbox Paper, the Dropbox site, or something else? This will help me to assist further!

HI @"william-2891", to see if anything can be done, could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link? From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.

Hi @"onebadshah" , the method to contact the support team is as @"Rich" said, by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.

There simply isn't any history for us to locate. For Basic plans, after 30 days of a file being modified or deleted, those older copies are permanently deleted from our servers. Not even our team can recover any data.

Thanks for the report. We're currently experiencing issues with the Dropbox desktop application, and are working on a fix at this time.

Hi @"richmond102", thanks for posting today. It wouldn't be possible to do this, since upgrading to a paid plan for the version history isn't retroactive. I'm sorry I can't be more helpful on this matter.

If it says Dropbox (Old) then that means that you're currently signed into a different Dropbox account than the previous one. Are you certain that you signed into the same account?

Hi @"william1111", I'd recommend contacting the support team directly for them to assist you further on this matter.

Hi @"Sheldon L", the Dropbox desktop application should still be compatible with your OS at this time. How long have you kept the app running to see if it gets past the 'Starting' stage?

Thanks for the feedback on this matter. We appreciate your comments and will take them into consideration when improving the Dropbox app and services.

Hi @"wdshieh", if your account is eligible, you could upgrade to the Dropbox Basic Extra plan, which offers all the existing features on Basic, but with 50 GB of quota.

Hi @"Yendi", thanks for bringing this to our attention. What is the exact version of Mac OS and the Dropbox desktop application on your device? This will help me to assist further!

If you were to connect the external drive to another computer, and attempt to back it up, it would be registered as a new backup entirely, and wouldn't just update the existing backup.

Thanks for the info. It wouldn't be possible to do what you're asking with the Dropbox desktop application. If it worked that way previously, then it would be due to an unsupported method.

Hi @"MrsPibbX", do you see any history of the file in the events page or the deleted files page? Are you certain that this is the only Dropbox account that you use and login to on the browser?

In general, this feature is only available with the Dropbox Backup feature. It isn't possible to drag any folder into the Dropbox folder, and then edit the file outside the Dropbox folder. You shouldn't be able to drag the Documents folder into the Dropbox folder, since it's a system folder. What happens when you attempt…

This article contains the information you need regarding the device limit for the Dropbox Business team. If you're still experiencing issues, try contacting the support team for them to look into this in more detail.

Hi @"amy leonard", could you clarify if you meant to write 'make available offline', since that is the option to download the files from the site. Online-only is the one to keep files on the site. Do the files have any sync icons on them, and if so, what icon do you see?

Hi @"peludo", I'd recommend contacting our support team directly for them to look into this matter in more detail on their end.

Are you not able to drag the file or folder directly into your Dropbox folder instead of using the right click option? Are you using a Mac or Windows device?

Hi @"MattyJake", thanks for providing these details. As you mentioned that you are part of a Dropbox Enterprise team, is it possible that the team admin added a setting preventing the connection of a personal account on the same desktop or mobile device as the Enterprise account? This will help me to assist further!

Hi @"MarcoPaolo", thanks for the details. I've gone ahead and prioritized your ticket to expedite matters on your behalf. 

Have you tried checking if you have any computer backup on your account on this page?

Hi @"shruti1", thanks for messaging the Community! Could you check on this page where the quota is being used up on your account? This will help me to assist further!