Jay Dropbox Community Moderator

HI @Leslieschiffer, thanks for the image. Just for clarification, did you upload it directly to the site, instead of using the Dropbox desktop application to sync the file to your Dropbox account? When you downloaded the file to your iPad, did you download it via the Dropbox mobile app, or instead open or edit the file via…

Hi @kentbrew, thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Let me know if you see the same prompt again after following the above steps.

Thanks for the info, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

Yes, it would need to index and sync all files on your Dropbox account, unless you use selective sync during the installation to prevent certain folders from being downloaded to your computer.

Hi @robderon, thanks for the images. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account. Once you get a ticket ID from the automated response, which…

Thanks for the details. If you're still experiencing this issue, and there are no other users or devices that could be amending the files, I'd recommend contacting the support team directly for them to look into this matter in more detail.

Hi @Macrosporium, are you the only user experiencing this behavior, or is everyone on your team having the same issue? Do you work from the office, use different computers each day, or work remotely? Do you have a Dropbox team account or personal accounts in the company? Any other info would be helpful!

Hi @AquariusMoon713, thanks for bringing this to our attention. What type of file are you trying to export? Are you exporting them directly to another app, or into your file system first? What OS and Dropbox version are you running on your mobile device? Any other info or screenshots would be helpful!

Hi @Frank P E., could you try using this link to download the full offline installer for the latest stable version of the Dropbox desktop application for Windows?

Hi @Joy E. R., thanks for your message. Just for clarification, are you getting conflicted folders in their entirety, or just individual conflicted files on your devices?

Hi @andrei_t, thanks for the update on this matter, and that it helped with your situation. This should help other users who are experiencing the same behavior in the future.

Hi @morezami, just checking to see if you saw the last reply in your thread. Were you able to download the offline installer for the Dropbox desktop application? If not, feel free to reach out to us again. If you were able to solve your issue, please let us know what worked for you!

Hi @JOgden, just checking to see if you saw our last reply. If you're still experiencing the behavior with the slow upload speeds on Mac OS, feel free to reach out to us again. If you were able to solve your issue, please let us know what worked for you!

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

Just to clarify, are you accessing these computers directly when doing the installations, or are you installing them using a remote desktop session? Are any of these devices a virtual machine, as in, not an actual PC?

Hi @FLGtag, thanks for your message! As @Mark mentioned in his post, the only thing that users would see is the name associated with your account, which you can test as he suggested. One thing to point out is to ensure that you're creating a shared link to a file or folder, and not just sharing a file or folder directly to…

Hi @eddyann, thanks for contacting us! I can see that you previously asked us about this in December. Back then, we suggested checking out these options to see what's available for you there. Were you able to access the link to purchase the Dropbox Basic Extra plan? This will help me to assist further!

Could you try downloading the full offline installer from a private browsing/incognito window after uninstalling the Dropbox desktop application to see if this helps?

It sounds like you weren't able to locate important files during the uninstallation of the desktop app, which would prevent you from making a clean install of the app again. As you mentioned that one of the computers was a company machine, did you follow these steps to install the Dropbox desktop application with admin…

Hi @Tat2whatever, thanks for messaging the Community! When you navigate back to this page, do you get any new information regarding the free pages? This will help me to assist further!

Hi @AdminKRMHandles, thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and…

Hi @NAGP, thanks for the details. At this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @Sathi_2024, thanks for bringing this to our attention. Just to confirm, have you tried the various steps in this article to see if you can regain access to your Dropbox account? This will help me to assist further!

Hi @bruce678, thanks for messaging the Community! If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @mattslocum, thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @Pueblo_Escobar, could you let us know what error you're getting? Could you attach a screenshot showing this error, or copy and paste it in your next response?

Hi @Frank P E., it sounds like you're able to access the submit page now to contact the support team, is that correct? Did you receive an automated email with a ticket ID

Hi @Igorda21, thanks for taking the time to message us. Prior to now, when was the last time you logged into your Dropbox account? Was it longer than 12 months ago? Are you certain that you're using the same email and login method as before? This will help me to assist further!

Hi @LeePeeWee, thanks for posting! Do you see any recent events or deleted files on your account that would help you locate these folders? Just for clarification, when you say you rejoined, do you mean rejoined the Dropbox team, or something else? Any other info would be helpful!

Hi @Mario M.9, thanks for the message. Could you attach, or copy and paste, a screenshot in your next reply showing the error message you're getting to understand where in the process this is occurring?