Jane Dropbox Community Moderator

Hey @"VL15", are you by any chance getting the same results upon attempting to replicate through an incognito window/in private browsing mode/without any extensions running & see if that makes a difference? As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time?…

All great ideas & thanks for sharing here @"SonGokussj4"! Kindly note that there’s a special area on the Community where all Feature requests are posted called Share an Idea & we encourage both posting & Upvoting (👍) the features that you’d like to see in the future, as these are submitted to our dev team. I‘d happily move…

Ah, thanks for the screengrabs @"sondrasneed"; that was really helpful! Kindly note that I ran a search on my end @"stephenandelo" & I couldn’t locate an active integration with Dropbox, so it would be best to enquire about the functionality you have in mind to the devs of the app in question, as they ‘re your most direct…

Hey @"Cant_think", I believe that this conversation here should help you gain a bit of insight regarding your initial inquiry & that’s why I moved your post under this thread, just so as to point you to the explanations posted above. While I appreciate the time you devoted to write us your thoughts on the matter, I'd like…

Thanks for the speedy message back @"KorenAvni"! Just so as to ensure that we’re on the same page Koren, could you include me a step-by-step description of what led you to your current view, so as to see if I’m getting the same results on my end if I try to replicate the behavior? I’m asking, as I’m still not sure how…

Hey @"stevesa", can you elaborate a bit on that for me please? Do you have the same inquiry as the OP on this thread or a different one? Also, are you referring to any of the advice I had posted previously? Thanks in advance for any clarification! 

Hey @"daintria", thanks for the nudge; kindly note that I’m not sure how Michael managed to resolve that, as running the application with admin privileges wasn’t the solution for him. Nonetheless, I’m wondering whether the issue lies elsewhere in what you're describing us. Have you by any chance tried launching the…

Hey @"KorenAvni", thanks for the screenshot, that was really helpful! When it comes to the debug log, this doesn’t seem related to Dropbox, however it would be useful if you clarified how you obtained it, so as to further address your inquiry (a step-by-step description would be great). Following, could you let me know…

Brilliant, happy to hear that you got this squared away on your end following Rich’s advice @"MagicalSuitcase" & thanks for circling back to us to let us know! It’ll be a pleasure to work with you again in the future if you have any thoughts or observations; please don't hesitate to reach back out here at any time. Take…

Hey @"cuu508"; I’ve just sent you a brief message, just so as to have a closer look at your account-specifics based on the info I have on file through our Official Support channel. Please have a look at your inbox at your earliest convenience & we’ll take it from there!

Hey @"stjwrestling", while I could see that you’ve already discussed that with a subject-matter expert via our Official Support channel, I’ve also moved your post under this discussion here, in order to ping you towards my colleague's message above. I hope that this is helpful to you to a certain extent & I’m always here…

Thanks for the detailed explanation @"hrvig"; kindly note that this is slightly different than what's been discussed here, however I’ll do my best to further advise! :slight_smile: While making the Dropbox folder visible from both systems isn’t currently a supported configuration, you can still install the Dropbox desktop…

Hey @"aaaaaaabbbb", apologies if there has been any misunderstanding along the way, however my message to the last poster meant to convey that this may be cumbersome if a larger number of files have been affected, however it aims to prevent overwriting important content in error. That said, we’re here to help you as much…

Hey @"AlisonLawton", sorry to hear about any frustration this may have caused you; let’s see what could be done to return to your previous state of affairs. From what I gather from your description, it looks like you used to follow Nate_C’s instructions here to save your files to Dropbox on your Mac, is this the case? If…

Hey @"hrvig", can you elaborate a bit on that for me please? Do you have the same inquiry as the OP on this thread or a different one? Thanks in advance! 

Hey @"JoaoH", I’ve moved your post here, in order to ping you on our previous discussion above that should answer your question. Please have a look at the pointers posted here at your convenience & let me know if you have any follow-up inquiries. Thanks for getting in touch on the Community & enjoy the rest of your day…

Hey @"Andreas_HH" & @"Till_P", please accept my apologies for the slight delay in getting back in touch with you; I’ll do my best to follow-up on your requests & help you amend that as much as I can on my end. For starters, following-up from your request here @"Andreas_HH", I have now created a new support request on our…

Hey @"tbarben11", can you elaborate a bit on that for me please? Does your inquiry pertain to not being able to launch the Dropbox application on a Mac device, as what has been discussed on this thread or a different one? Are you trying to sign in on your desktop & you're unable to get going with that because you don't…

Hey @"davemill", I’ve now moved your post under this discussion, so as to add your voice to the feedback we’re gathering on the Community regarding this behavior. We are trying to make Dropbox the best it can be, so I’ll make sure your constructive feedback reaches the right pair of eyes as we take your feedback seriously.…

Hey @"michisan", thanks for taking the time to post us your findings here! #1. When it comes to the 1st Issue, kindly note that the issue you’re describing us seems slightly different than what has been mentioned here previously, however your report makes me wonder whether that’s specific to Dropbox or the third-party app…

Hey @"August2018", could you please clarify whether the issue you’re facing bears any resemblance to what the OP had been describing us? If it’s not too much trouble for you, would you mind briefly describing us where the process seems to halt on your end &/or what was the behavior previously, just so as to ensure I’m…

Hey @"mechP", while I’ve now made sure to put this request to the attention of our Community manager internally in form of a question, it would definitely be helpful if you pinched this Upvote (👍) button, in order to give the thread a bit more visibility! 

👋 Hello to all posting us their thoughts & observations here! We take your feedback seriously & I understand the reasoning behind your request. Kindly note that you can achieve what you have in mind with our new desktop application, which introduces a new surface that makes it easier to view, organize, and share your…

Hey @"-o", can you elaborate a bit on that for me please? What would be the ideal end result if you don’t mind me asking? Would you like to open the files you’ve stored in Dropbox or is it something else that you wish to achieve? Any detail &/or visual aid you could include on this discussion would be very helpful…

Hey again @"Michael L.96", I understand that this may be frustrating to you at the moment, though I’d like to ask you to keep the discussion civil. For that reason, I slightly modified your post according to our Community Guidelines (which you can review at your convenience). From there, I’ve also made sure to reply to you…

Hey @"rcookney" & @"Tamie", I understand your concern & I’ve now made sure to reach out to you directly via email, as I’d need to further look into the files causing you trouble in the first place. Whenever you find some time, please check your inboxes for my message if you’d like to work on that with me from that point on…

Hey @"jega", I understand that you’d like to automate this process, however this inquiry pertains to setting other parameters, independently from Dropbox, so I’ll just leave this question open to our Community of users; maybe someone could offer their insight on how you’d best go about on this request. Thanks again for…

Hey @"omendra9", I’ve moved your post under this discussion, just so as to ping you to the hints posted here previously. While these pointers should address your initial questions, please let us know if you have any follow-up inquiries or observations. Thanks & have a wonderful week ahead until we talk again! 

Hello to everyone following this discussion detailing us your observations! Kindly note that we take your feedback seriously & for that reason I’ve moved your comment to the Paper Ideas section, so as to give it a small push, as other users may be interested in the same functionality & they could also upvote (👍) this…

👋 Hi again to everyone following this discussion! Just because we take your feedback seriously, I’ve moved your comment to the Share an Idea section, so as to give it a small push, as other users may be interested in the same functionality & they could also upvote 🗳️ this request. Thanks again for choosing Dropbox & I'm…