Jane Dropbox Community Moderator

Thanks for posting on the Dropbox Community on this issue @"MattCrampISF", I’ll do my best to check back what’s happening with you & work towards a fix! From what I gather, at the moment you’ve tried several troubleshooting steps on your own, so, in order to speed things up a bit, I’d suggest investigating the cause of the…

Hey @"psachse60", welcome to the Dropbox Community & thanks for posting here on the matter! You may keep in mind the issue is currently actively investigated here by @"Frank_S", who has been following all existing cases affected internally, though it appears that this has been resolved for some users. I’d happily look into…

Hey @"MikeyW", I understand that you’ve been through various troubleshooting steps regarding this connectivity issue & I’d like to follow-up on the matter more closely from this point onwards! When it comes to our colleague’s request to reply through the account associated with this discrepancy: <SPAN class="…

Hey @"ibizwu", let me explain in more detail below! You may keep in mind that @"Ross_S" (who’s a top-level technician) has already commented that we’re actively investigating (it’s on the third page on the this thread) & we’re currently collecting all relevant cases via our Official Support Channel, so as to examine the…

Thanks for keeping us in the loop here @"jcourtneycozero". As we’d really like to help you over on this matter, could you see if this persists with the Stable Build as well? - @"sampsen": Assuming that you’ve already enrolled in the feature on the Admin console, you could also make sure that it’s the default option. From…

Hey @"Dominick R.2", Firstly, I’m sorry to hear that you’re feeling this way & I’ll make sure to check back on the issue you’ve experienced closely & help in the best possible way! As I understand that this discrepancy seems to be bothering you, I could make sure to investigate and (if necessary), send your inquiry to a…

Thanks for keeping me updated here! - @"ibizwu": As your previous ticket was automatically closed, I’ve made sure to create a new support request on our system on your behalf, so as to look into the matter together. At your convenience, could you check your inbox for our latest message and let me know if you have any…

[Note: As this thread is monitored by @"Frank_S", I’ve made sure to gather all replies under this discussion, so as to shift our attention here. If there any any open tickets I could check internally, please include them in your reply here & I’ll make sure I’ll check on progress as soon as possible. Thanks & I’m looking…

Hey @"sebrame", at this point I’d also fully agree with @"Mark" & @"Rich", as they’re pointing you in the right direction. If you need more assistance with your Dropbox account, please feel free to get back in touch at any time in the future & we’ll make sure to promptly follow-up with you from here. Thanks! [This thread…

Hey @"FullGear", Let us follow-up in more depth via email, I understand that you've already explored some of the possible causes on your end! Since you’ve already done some troubleshooting on your own & you haven't been able to remedy the issue, I’d like to have a closer look through our official support channel & (if…

Hey @"dfcooke", I appreciate your swift update here; please accept my apologies for getting back to you in delay! I understand the inconvenience this may have caused you, though you may keep in mind that sometimes software don’t play well with one another. If I were in your shoes, I’d keep an eye on progress (especially if…

Hey @"parker1", I hope you’re doing well today, thanks for posting on the Dropbox Community on your syncing-related issue & welcome aboard! As you’ve mentioned that you’ve already emailed our team on this matter, I’d like to ask you a ticket ID to reference. I’d appreciate it if you included it in your next post here, so…

Hey @"Cleverbean", Thanks for posting on the Forum on the issue you’ve experienced, let’s work on that together! * Initially, assuming that you’re running the latest version of the Dropbox application on your phone (82.2), can you also ensure you’ve installed all OS updates? Also, ensuring that you’re running the latest…

Hey @"SusanR", welcome aboard & thanks for reaching out here regarding this matter, I hope you’re doing well today! So as to further investigate & assist you on this matter (as we’d need to work on a specific example), I’d recommend writing in to us here: https://www.dropbox.com/support?ref=dropboxsupport, in order to…

Hey all, I’ve made sure to merge some different discussions mentioning issues with the Microsoft Office application, as it may need further investigation & we may need to follow-up more closely. If you’re sill experiencing any discrepancies with these two apps, please log a ticket with our team on our Official Support…

Hey @"Heemakoojy", thanks for posting here on your account-related inquiry & welcome to the Dropbox Community! As this is an account-specific matter, I’d second Rich’s advice, therefore I'd like to ask you to raise a ticket with us on our Official Support channel, as we can only look into the case & check what happened on…

Thanks for keeping me in the loop here @"needanswers", I'd definitely like to work on a fix with you through our Official Support channel! As I’m following this thread closely, I’d like to have a second look on the matter via email, so as to collect all relevant details & move forward, towards a resolution. If it’s not too…

Hey @"da90", sorry to hear about the difficulty you experienced while trying to submit a support request! If it’s not too much trouble for you, I’d suggest retrying through our Help page at https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”? On the “Other details” field there,…

Hey @"dcmosher", Sorry to hear about the confusion caused! As an initial point of reference, you may have a look at your Account tab online to see whether it’s your personal or shared files that are putting you above your storage capacity. If you need just a little additional quota (as our basic accounts come with 2 GB of…

 Hey @"turbinator1990", have you been able to check @"310EI"’s latest reply? Based on your description (& the error message), the culprit’s located locally on your device, so my advice would also be to check whether your Antivirus (which constantly monitors your Dropbox folder) or other Security software has been halting…

Hey @"Luc C.1" & @"111", thanks for posting your thoughts & expressing your interest on this functionality here. I’ve made sure to pass your comments on for future consideration, as our team is actively working on adding more features on Paper & I’ve added your voice to the feedback gathered. Hope you have a wonderful…

Hey @"songsparrow" & @"Pikamander2", thanks for bring this to our attention! Our Paper team is currently aware of this discrepancy & they has been looking into this internally. Once there's more information on our end, I'll make sure to update this thread here! [This thread is now closed. If you have a similar or new…

Hey @"sqkelly", sorry to hear about your missing scans! @"310EI" has brought this thread to my attention & I’ll make sure the issue you’ve experienced with the scanned content is investigated, I understand the urgency of the matter! Firstly, as I’m under the impression that you’re part of a Dropbox Enterprise team, I’d…

 Ah, that’s great to hear @"emac4209"! :relieved: The culprit could be probably located on the local browser settings (so @"Mark" was right here), though because there were several different reports, I wanted to see if it’s something that needs some more thorough investigation. Luckily, you got this fixed and the space was…

Hey @"emac4209", thanks for the detailed post here, I’ll try to check the matter with you as closely as possible! As a first troubleshooting step (since this is an account specific issue that would require personal information), I’d like to encourage you to try once again to write in to our team:…

Hey @"6GeMiNi9", I was glad to hear that you’ve ironed out the details & you got this installation fixed! I was trying to point you to @"pigg"’s post here, though it seems that you’ve got this sorted in a similar manner & I’ve made sure to accept both your replies as solutions. Again, thanks for your prompt update of the…

Hey @"6GeMiNi9", I was glad to hear that you’ve ironed out the details & you got this installation fixed! I was trying to point you to @"pigg"’s post here, though it seems that you’ve got this sorted in a similar manner & I’ve made sure to accept your replies as solutions. Again, thanks for your prompt update of the thread…

Hey @"seckhoff", Thanks for reaching out on the Dropbox Community regarding this matter & I’ll do my best to investigate with you! Would you mind sending in some more details on the behavior, so that we work on that together? * Are you receiving any error messages? * Could you let me know the steps you’re following, so as…

Hey @"seacloud", I’m here to work on that with you as closely as possible! In order to make sure I’m sending over the most appropriate next steps, could you let me know whether the behavior is close to @"dianalee d."’s description? You may keep in mind that if the file in question is in a shared folder, it’s highly likely…

Hey @"needanswers", @"salam" & @"yyingg2", that’s definitely something that I’d like to investigate further! As a first step, have you checked Mark’s suggestions (i.e. have your friends/ colleagues attempted to repeat the steps through an incognito window/ different browser/ clear cookies etc)? This is merely to exclude it…