Jane Dropbox Community Moderator

Hey @"6GeMiNi9", thanks for posting your inquiry on our Community, I hope you’re doing well today! As we currently fully support the following Linux distros: “Ubuntu 10.04 or higher & Fedora 19 or higher", I’ve made sure to move your post here, in order to check the workarounds posted previously that have fixed the issue…

Hey all, I’m just following-up here on your feature request to confirm that I’ve made sure to transfer your interest along to the development team, as I understand that the popularity has been on the rise. You may keep in mind that user feedback is actively tracked by the relevant specialist teams, though I can’t provide…

Hey @"Duc", Thanks for checking in on the Dropbox Community regarding this query & welcome aboard! You may keep in mind that Windows Server operating systems are not currently supported, as per our system requirements, though we’re here to help you out as much as we can! As a first step, you could check some general…

Hey @"diamonte21", as your request has currently reached a higher level of support, I’ve made sure to transfer all your additional comments there, since they’ll be able to go through some hands-on troubleshooting, based on your account-specific info we have on our tools. Rest assured you’re in safe hands now & they’ll…

Hey @"Sean_Larkin", Welcome to our Forum, I’ll do my best to answer your question below. Happy 2018! At this point, I’ll have to reiterate Karina’s reply above, as we’d like users to have a seamless experience with the desktop application. Should you decide to move the Dropbox folder to an external hard drive regardless,…

Hey akanurlan, First of all, I’m wishing you a happy & prosperous 2018! I can see that you’ve received a reply as of earlier today within the day through our official support channel. Once you get a chance to get back in touch with us via email, I’ll make sure to review the matter with my colleague & check the case on our…

Hey @"Jimmycone9", @"user45" & @"viktu", Sorry to hear that you’re having trouble getting the latest desktop application on your computers, I’m here to work on that with you &, if needed, further investigate what may be the cause of the behavior you’re receiving. I’m wishing you a creative & prosperous new year ahead! Just…

Hey @"boazs", thanks for posting on the Dropbox Forum on the syncing issue you’ve experienced, I’m wishing you the best for 2018! - I agree with @"Sir_B"’s advice, as s/he’s pointing you towards the right direction. Have you checked any background applications that may be accessing the Dropbox folder? These may kill…

Hey @"diamonte21", I appreciate your detailed description of the issue & including your open request# in your post here. I hope you’ve spent a wonderful time during the holidays & I’m wishing you the best for 2018! As I've located your support ticket on our system, I can see our colleague has replied to you there yesterday…

Hey all, If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT. Hope you have a woderful weekend! :slight_smile:

I appreciate your update here with the fix that worked for you @"dflord", I’ve made sure to accept your last reply as a Solution, so that other users experiencing the same behavior check it in the future! Glad to hear that you got this sorted, though I’ll also be here in case you need further assistance, so please don’t…

Perfect, so glad to hear that this was sorted @"Brian B.39" & I appreciate your follow-up here! I’m sure it will be of great assistance to other users experiencing the same behavior in the future, as it can be used as a point of reference. Happy syncing & a lovely rest of the day ahead; of course, let us know if you have…

Hey @"Brian B.39", sorry to hear about the frustration caused, I’d like to follow-up on your request & assist you in any way I can. Is there a ticket ID to reference? Please let me know your ticket# here , so as to look it up internally & make sure to put your request to the attention of a colleague as soon as possible.…

Hey @"amw92" , I appreciate your swift follow-up! I've located your support request on our system and I can see or colleague has replied to you there as of yesterday regarding yteh issue you've experienced asking more information & they're awaiting your reply, so that you proceed to resolution together. At your…

Hey @"dflord" & @"JasonWolfgang", I'd just like to follow-up on the matter, has this been resolved for you? In case you need further assistance, I’d recommend logging a ticket with our team, so as to have a closer look at your account details & send over the most appropriate next steps. Once you do, please let me know a…

Hey @"mannhands", if it's not too much trouble for you, I'd like to have a closer look through our support channel! To further investigate what’s happening, I’d like to ask you to raise a ticket with our team. Once you do, please let me know a ticket ID in your reply, so that I search up your request internally on our…

I understand @"amw92", let me send over some additional steps below: As you’ve mentioned that you couldn’t submit a request, could you try following this flow: “Email/ Other/ & then choose "Email now”? On the “Other details” field there, please fill in any additional info on what you’re experiencing, that would help our…

Hey @"RemiMathematics", if it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . Hope you have a great rest of the day! [This thread is now closed. If you're experiencing a…

Hey all, Sorry to hear about the frustration caused. I’m just checking in here to rephrase that, should you experience any issue cancelling your upcoming renewal, you could write in to our team here & we’ll make sure to cancel your renewal on our end. Of course, I’m also here in case further assistance is needed. Just keep…

Hey @"songsparrow" & @"Pikamander2", thanks for flagging! I've made sure to transfer your comments & troubleshooting steps along to our specialists & they're currently working on a fix. Once I have more information on the progress, I'll make sure to update this thread here. Hope you have a lovely rest of the day ahead! 

Hey @"amw92", Thanks for posting this question on the Community, welcome aboard! You could easily log a ticket with our team here: https://www.dropbox.com/support?ref=dropboxsupport, so that we access your account details. Once you write us, please include your ticket ID in your next post here, so that I search it…

Hey @"fransg", I appreciate your detailed description of the issue here & I'd like to follow-up on the matter. As you've mentioned that you've already raised a ticket with our team, could you include a ticket ID to reference in your reply here, so that I look it up internally and check back with my colleague? Thanks in…

Hey @"Thijxx" & @"mikeblackisle", I’m just following-up on your initial request. As you’ve mentioned that you’ve been experiencing the same behavior (& if it’s not too much trouble for you), could you raise a ticket with our team, as per Rich’s advice? Once you do, please let me know a ticket ID to reference in your reply,…

Hey @"MarkyS", Sorry to hear that that this issue has been affecting you, let me send over some tips to check & we’ll take it from there. Hope you're doing well today! Assuming that there aren’t any external locations Symlinked to the Dropbox folder & you’ve checked for incorrect file permissions, I’d suggest having a look…

Hey @"Leon E.", sorry to hear you’re experiencing an issue with the Dropbox desktop app. As I’d like to work on that with you, let me just do some basic troubleshooting, so as to narrow down the possible causes. * Firstly, are you running the latest Beta or a Stable Dropbox client? * Have you checked whether there are any…

Hey @"donli", thanks for posting on this matter here! It shouldn't be true (as long as you don't have any malware in your Dropbox files), though based on your description, it seems one of the folders was on their quarantine list. To get past that, I’d suggest making sure you're running the latest version of the app on both…

Hey @"Jerfle", hope you had a great time during your holiday, let’s look into what you’ve experienced together! As you’ve mentioned that the file play normally online, the cause is most probably outside Dropbox, though I’d like to check it with you. Could you include a step-by-step description of what’s happening in your…

Hey @"Chazza" & @"sweetsound2001", I’ve located your support tickets on our system and I can see you're in direct communication with our colleagues there. Please include all details on the case there, rest assured that you're in safe hands! Hope this is helpful to you & wishing you a lovely rest of the day ahead! 

Hey all, as you’ve mentioned that you’ve already reached out to us, I‘d like to follow-up on these requests. Could you include your ticket IDs to reference in your reply, so that I look them up internally? Thanks in advance & I’m looking forward to hearing back from you! 

Hey @"jquintanilla4" & @"JohnDyer", let’s check what’s happening together & we’ll take it from there! #1. @"jquintanilla4" & @"JohnDyer": To better determine the case, could you let me know what you can see once you double-click on the “Get Info” option on the Dropbox folder? As you’ve mentioned, you’ve made most of your…