Jane Dropbox Community Moderator

Thanks for looping back to me so quickly @"fireglory"! Do you see the two-people icon on the folder (i.e. it should be similar to the one displayed on the screenshot I’m attaching below) incidentally? Spoiler What are the options you’re seeing on your end? Have you also checked how you get on with Rich's advice? What do…

Hey there (@"fireglory"), you should be able to see this detail (depending on whether you’re the shared folder "Owner" or you’ve been granted “Can Edit” permissions) if you navigate to your folderstructure ▶️ go to the ellipsis icon 💬 on the shared folder in question 👥 & click on Events. This should re-direct you to a view…

Hello again to all following this conversation & apologies for the tardy reply on my end. Since this discussion has remained active for quite some time, I understand that you’d need a viable & practical resolution at this point. For that reason, I’ve collected all your thoughts on my report internally, as I see that this…

I appreciate your feedback (@"TRabb"); have a grand rest of your day! :slight_smile:

Hey there (@"CharleyW") & to all following this discussion, I have an update to share with you, as @"Ross_S" (who’s one of our team experts) posted an explanation that could address your concern under this thread. Please feel free to have a look at his last comment at your convenience & let us know should you have any…

Hey there (@"jigi"), while the issue reported on this discussion back in October has now been resolved for the ones affected (& they have been notified via our Official Support channel by the specialized team that investigated the discrepancy), I’m wondering what this looks like on your end. Is it similar to what the OP on…

Hey there (@"Nick_zz"), just to take it from where you’ve already left off on your end, I’ll try to follow-up on your description as closely as possible; thanks for checking back with me here on this matter! Now as you mentioned that you’ve already checked what’s happening within a specific timeframe, I’d suspect that…

Hey there (@"4pixels"), while this resource might be helpful in determining what’s happening, let me quickly ask you whether you’re using Symlinks or referenced files as part of your configuration. If so, I’d suggest removing them, since they’d continuously try to update even without your input (& that could be a potential…

Thanks for sticking with me on this discussion Ben (@"Beennn"); I appreciate the update & I’d happily further investigate the cause of this discrepancy with you! As I’d like to dig a bit deeper & have a closer look on your setup through our Official Support channel having all our tools available, I’ve made sure to reach…

Hey there (@"AWJ"), (while your question may be slightly different than the OP's) please bear in mind that you can easily disconnect your account's active sessions through your Security tab online. Hopefully this answers your question, though please do let me know here in case you have any follow-up questions & I’ll do my…

Hey there (@"Niels C."), thanks for the nudge! As this discussion is rather outdated (& just in order to determine the best course of action for you moving forward), could you explain what seems to be troubling you in a bit more detail, in order to ensure that I’m following-up on the right thing? Thanks again & I’ll be…

Hey there (@"Amy P.5") & (@"User4759"), sorry to hear that your feeling this way & I appreciate the time you devoted in detailing us your thoughts. Since we’re always aiming to provide you the best support possible, I understand that you still need assistance & I’m here to drive this conversation to a productive outcome.…

I appreciate your speedy reply here & please accept my apologies for the slight delay in getting back touch with you here @"Ylona"! As I’d like to have a closer look on how the duplication has manifested itself on your end, let me dig a bit deeper & have a closer look on your filestructure through our Official Support…

Hey there (@"trentlee"), I’ve moved your post under the relevant discussion, so as to have a look at elixir & Jay’s suggestions above. Please check their pointers whenever you have some spare time & do let us know how these hints work for you whenever you get a chance. Thanks! 

Hey there (@"kevinstaake"), sorry to hear that you couldn’t locate the file version you were looking for. As an initial pointer, I’d suggest checking back at the Version History of the file in question on your account online (tip: it’s on the on the 💬 of your excel). From there, I’m wondering if the version you’re looking…

Hey there (@"goog49"), it’s my understanding that you’re referring to my post on the third page on this discussion, am I on the right track? If so, have you incidentally had a chance to check whether any of my suggestions to Ros does the trick for you? Just in order to close the circle here on our previous discussion with…

I wish I could offer you a solution that’s an exact match to your current needs @"TasGeorg". I personally aim to create a positive experience from our interaction, as I’d like you to make the most out of Dropbox. For that reason, I’ve made sure to note down your thoughts & feedback as a feature request to our team…

Hey there (@"Ylona"), thanks a lot for taking the time to describe the issue in such detail; it’ll be a pleasure working on that with you & I hope my message finds you well! Now I understand that file duplication isn’t ideal (& this resource here may be helpful in regards to the possible causes), however let me ask you for…

Hey there (@"TasGeorg"), to elaborate a bit on @"Mark"’s hints, it would be worth noting that there could be an issue unsharing when your folder is particularly large because the operation would take too long to complete over a normal web request. For that reason (& because your data integrity is our main priority), we…

Ah, thanks for getting back in touch with us here to keep the thread updated on the progress Bob (@"ae1m") I’ve made sure to accept your last reply as a Solution for posterity, as other users may experience the same concern. I appreciate your contribution & it’ll be a pleasure to check back with you in the future in case…

Thanks a lot for taking the time to further clarify matters for me here @"danidar", that’s mostly appreciated; let me stir a different course to help you get going with the deletion! You could completely erase your account contents once you’ve stored your files on a different location on your device that’s outside the…

Ah, glad to hear that you managed to resolve your concern on your end @"Tristar1982"! We’re always just a post away in case you have further inquiries or thoughts in the future, so don't hesitate to reach back out here at any time. Happy Dropboxing & I'm wishing you a lovely rest of your day ahead! 😊

Hey there (@"gleake"), while I don’t currently have a resolution on the issue described above, I’m gathering all relevant reports & I’m forwarding them to the relevant team for further evaluation & review. As you mentioned that you’re currently facing this issue on your end, I’ve sent you a brief message on the email…

Hey there (@"ae1m"), I’m wondering if you’re facing the same issue as the OP or a different one. A very quick pointer would be excluding the possibility of a syncing issue (i.e. I’m just saying so, as there was an update yesterday that maybe didn’t sync down to your Mac). Please make sure that you’re running the latest…

Hey there (@"phd40"), while this is an older thread, I’m sorry to hear about any inconvenience this may have caused you & thanks for taking a bit of your time to post your inquiry on the Dropbox Forum! I’m wondering if you’ve had a chance to check back on any of my pointers above. Have you tried loading the content that’s…

Hey there (@"danidar"), I’m unsure that I’m following you 100%, though I’ll try to do my best to try & address your concerns! If I’m not wrong, you’d like avoid syncing some files you’ve stored locally on your device to your Dropbox account online, am I on the right track? Please do let me know if I’m misunderstanding your…

Hey there (@"Tristar1982"), if I may chime in on your discussion, I'd just like to elaborate a bit on Mark’s last comment, as we’ve previously discussed how you could best go about saving a database to Dropbox on the Community (though under a different conversation); please do let us know here in case you have more…

Hey there (@"jc111wpb"), sorry to hear that this has been confusing to you; I'd really like to follow-up a bit more closely & get to the root of this behavior. Just to make sure I've got a good grasp of what's happening, can you clarify if your images appear darker on your account online only or do you experience that on…

Hey there (@"Olivier3"), I’ve moved your post under the relevant discussion, in order to ping you towards my suggestions above. Please have a look at your convenience & let me know how my advice works for you whenever you get a chance. Thanks for checking in with us on the Community & happy 2019 Oliver! 

Hey there (@"tk42"), thanks for the nudge & happy New Year! I worked with both users via email & the issue seemed to resolved itself. Can you let me know a bit more detail on how this discrepancy has manifested itself on your end? Thanks again!