Jane Dropbox Community Moderator

Hey there (@"clayton v."), we aim to provide all Dropbox users the best experience possible & we're delegating our duties to our colleagues during our absence. While the Community & all other support channels have been fully active during the holidays, there are some instances where being assigned thread “ownership” on our…

Hey there (@"RonW"), happy 2019! While the Files app should have come pre-installed on your device, if you’ve accidentally deleted it, you could restore it at a later time by downloading it from the App Store. I hope that this addresses your concern! [Edit: As this is a public Forum, we're not allowed to delete comments in…

Hey there (@"UMFClass2019"), please accept my apologies for the slight delay in getting back in touch with you. I’m just checking back on progress on the matter, have you been able to resolve this concern on your end? If you still need assistance, please do let me know on this discussion here & I’ll make sure to get back…

Hey there (@"Bex1"), thanks for taking a bit of time to post your question on the Dropbox Community; I hope my message finds you well today! Please bear in mind that that this has been previously discussed here, where I’ve attempted to explain the rationale of the Camera Uploads functionality. Let me briefly re-iterate…

Hey there (@"royd1000"), to further address this inquiry, let me forward it to a team specialist. In order to proceed with that, I’ve sent you a brief message on the email connected to your Forum profile. Whenever you find some time please check your inbox for my message & I’ll make sure to promptly get back in touch with…

I appreciate your speedy reply @"Moonlet"! Please note that I’ve slightly modified your post, removing any personal info, as per our Community Guidelines. That said, following your request here I’ve sent you a brief message on the email connected to your Forum profile (gathering all the details you've included on this…

Hey there (@"Moonlet"), let me quickly re-phrase that the issue described here pertains to previews not loading while utilizing Quick Previews after the files have been set to Online-only ☁️ & converted back to Local :white_check_mark:. While I’ve tried to explore whether this scenario applies, I haven’t been able to…

Hey there (@"imagined"), as you’ve mentioned that this persists for you, would it be okay if I sent you a brief message on the email address connected to your Forum profile, in order to investigate the behavior you’ve reported here in a bit more depth together? Thanks again for your ongoing cooperation & I’m looking…

Hey Heather (@"VogueMillar"), as you’ve mentioned that you’ve already tried to examine the possible cause on your end, let me dig a bit deeper through our Official Support channel. So as to look into the matter having all our tools available, I’ve made sure to reach out to you directly via email on my end. Whenever you…

Hey there (@"KhaimovMR"), following your request here, I’ve sent you a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks in advance & happy Monday!

Thanks for pinging me back here & apologies for the slight delay in getting back in touch with you @"Ideal1"! I’ve created a ticket on our system on your behalf & you could have a look at your inbox for my message at your earliest convenience, in order to work on that a bit closer together. Thanks again for your…

Hey there (@"banjo1"), please bear in mind that disabling downloads for shared link content is currently available to Dropbox Professional & Business users. If this feature is important to you, then you may consider changing your plan. Thanks! 

Hey there (@"junryantecristo"), I’ve moved your post here, in order to point you towards my suggestions above. Please have a look at your convenience & let me know how my advice works for you whenever you get a chance. Thanks for getting in touch on the Community & I’ll be awaiting your next reply on this discussion!

Hey there (@"Georgiegirl78"), you can find all the relevant steps to restore your docs on this resource, though let me quickly repeat for you below: Spoiler #1. Sign in to Paper. #2. Click Docs. #3. Click Archived or Deleted. #4. Click the doc you'd like to restore. #5. Click the Restore button that appears Hopefully this…

Hey there (@"Vladan76"), I understand that monitoring your syncing activity is of utmost importance right now & I’ll try to advise accordingly. As the Dropbox syncing activity could be impacting your data usage, I’d suggest utilizing our Selective Sync feature to reduce the overall load of the client. You can simply get…

Hey there ( @"Alvpeerz" ), following your request here, I’ve sent you a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks in advance & happy Friday!

Hey there (@"imagined"), apologies for getting back in touch with you with a slight delay. I'm merely checking back on whether you've made any progress on this matter; have you been able to resolve this concern on your end? Please do let me know on this discussion & I’ll make sure to follow-up with you asap!

Sure @"Beennn", let’s leave this discussion open as a point of contact; please take your time to try my suggestions & keep me posted on the outcome whenever you get a chance! 

Hey there (@"Ideal1"), rest assured that I’m here to help as much as possible. If it’s not too much trouble for you, can you elaborate a bit on what seems to be the issue on your end, in order to follow-up on the right thing? To best address your concern, please include as much detail as possible on this discussion & I’ll…

Hey there (@"Longreef"), I’ll try to address your inquiry as much as I can, though please do let me know if I’m misunderstanding your request in any way. You may keep in mind that you can download the contents of an entire Dropbox folder via dropbox.com, as long as both of the following are true: * The folder is less than…

Hey there @"DanKorkelia" & @"horat10", in order to further investigate what's happening, I’ve sent you a brief message on the email connected to your Forum profile. You may have a look at your inboxes at your earliest convenience if you’d like us to work on that together. Thanks in advance! 

Hey there (@"Beennn"), did you point the new installation to your existing folder-structure using the Advanced Settings on the setup window? Any detail in regards to how you went about with the migration would be very helpful. From there, as it looks like you may have some files in your folder that have their permissions…

Hey there (@"AlexMoro"), I can see that you’ve been discussing this here, therefore I’ve moved all your comments under one thread in order to keep things neat (note: you could refer back to the second conversation here). Have you had a chance to check & Mark’s tips incidentally? You may have a look at their pointers at…

Hey there (@"Buchet"), have you been able to reach a resolution in regards to your initial concern? Please let me know if this has been fixed or you need further assistance in any way & we'll take it from there. Also, are you facing the same issue by any chance Philip (@"Philip N.")? Looking forward to hearing back from…

Hey there (@"vagelish"), just in order to make sure I’m following-up with you correctly, can you please clarify if you’re facing the same behavior as the one described by the OP (i.e. was your file marked with an exclamation point in a yellow circle) by any chance? Have you had a chance to see whether the pointers we’ve…

👋 Hi to all following this thread! In order to forward you reports to the relevant team of specialized technicians, please let me know if you’d like us to work on that together on this discussion here & I’ll reach out to you on my end on the email address connected to your Forum profile. Thanks in advance & I’m looking…

Amazing Tony (@"tonyfr"), happy to hear that this is a bit more clear now after @"Rich"'s last comment! Now that you know where you can find us, please don’t hesitate to get back in touch again in case you have more questions or you’d like to share your thoughts. Happy sharing ahead 🔗 & I hope you have a wonderful rest of…

Hey there ( @"tonyfr") , I’d happily send you the relevant steps to help you get going with the file transfer if you’d like to avoid affecting the recipient’s quota. For starters, let me clarify that your Dropbox quota is calculated based on the total contents of your account, which includes shared folders. A Dropbox…

Hey there (@"Rawku"), based on your description, I’d suspect an underlying syncing issue; let me send you some pointers below & I’ll follow-up on the results you’re getting on your end! As an initial step, can you make sure that you’re running the latest stable version of the application on your Mac/pc (61.4.95), you’ve…

Thanks a lot for your ongoing cooperation & patience Ros (@"Ros L.") ! As we’ve tried working on that on this discussion & I’d like to expedite matters a bit for you, let me have a closer look on your setup through our Official Support channel in order to provide you the best next steps on this inquiry. In order to…