Hannah Dropbox Community Moderator

Hey @"plutogenie", happy Monday! Of course, it's super important to have your sync icons, they're part of the app anyway. I don't think the backup is related to that issue, but can you please follow the steps here, to see if they help?

Hey @"bufordr1", how did you upgrade that account? Was it directly through our website with your debit/credit card? If so, I would suggest using our payment lookup tool, to find the email address associated with the paid subscription. Hopefully, that will shed some light on the situation.

Hey @"AAYu", thanks for reaching out to us. How did you migrate your Dropbox files to your new computer? With the migration assistant? Is the Dropbox app installed on the new computer and what's the sync status, when you hover over your Dropbox icon? Let me know and we'll go from there.

Hey @"rewired2change", thanks for joining us on the Dropbox Community. Have you checked your deleted files page or your events page, to see if you can find the files? Also, make sure to check your shared page, if you cannot find them in the pages above.

Is the email address that this email was sent to, the same as the one you see here?

No problem, Wilson, happy to help! 🙂 Hmm, if it had been years since you used the account, the account would probably be deleted, as inactive accounts get automatically disabled after 12 months. Do you remember being prompted to sign up instead of signing in to your account? Also, do you see any files in the "all files"…

Hmm, that's strange. You mentioned that you could see the photo grid briefly; by "photo grid" are you referring to this page or your "all files" page? A screenshot of the error you're seeing, would also be really helpful, if you could send us one.

Hey @"plutogenie", thanks for reaching out to the Dropbox Community. Before anything, I would actually suggest allowing the application to finish syncing and doing any updates it needs to do. You can confirm this, by hovering over the Dropbox icon in your system tray; does it show that it's "up to date" now? Also, if you…

Hi there, @"Wilson6", thanks for bringing this to our attention. Are you getting the same behavior if you access your account from a different web browser or a private browsing window? Keep me posted.

Thanks for the update, Denise. That's pretty strange, especially since you were able to see the notifications of the successful uploads. Can you please send us a screenshot of your task bar icons?

Happy to hear that, Maarten! If you need anything else, just give us a shout. Have a great day!

Hey @"NMDenise", I hope it's okay for me to jump in as well! Firstly, we need to make sure that the Dropbox icon stays in your task bar permanently, because that's an indication that the Dropbox app works correctly. You mentioned that you see the notifications that the photos are syncing, but you don't see the actual…

Hi there, @"MvanGageldonk", thanks for posting to our Community. Can you please let us know the sync status and version of the Dropbox app on your macOS computer? You can see this, by hovering over the Dropbox icon in your menu bar. Also, can you please check your selective sync settings, in case you've somehow chosen not…

Thanks, @"sewkat" for trying. Can you try a couple more things, to see if they make any difference? * If possible, please try connecting to a different network * Please create a new user profile on your computer, to see if the issue persists there as well Thanks.

Hey @"guthrie", I can see that Megan did send you an email, so can you double-check your email account for an email that would be entitled "Dropbox Community Support - Follow Up"? Make sure you're checking the address associated with your Community profile, which is the one associated with the Dropbox account you're signed…

Hey @"SBNL", if you click on the "full screen" button at the top right corner in the preview, and then on "hide toolbar", you will get the closest thing to a full screen view we have. I will, however, pass your feedback along to our team about this.

Hey @"shrimpgordita", can you please let me know what happens if you close the Dropbox app completely? Does the issue persist when the app is closed?

Thanks for the screenshot, Cassie! When was the last email about your quota sent to you? Also, can you confirm that the email came from one of our official Dropbox domains here?

Hey @"sewkat", these are the steps I found online: * Click the Start button. * Click All Programs > Accessories. * Select Command Prompt. * In the command prompt window, type ipconfig /flushdns. * Press Enter. * You should see a message confirming that the DNS Resolver Cache was successfully flushed

Hey @"hase-shiba", thanks for posting your question today. Just to confirm, was the file request created by the Business Plus trial plan, or from a different account? And are you trying to upload the file in question, while logged in to a Business Plus trial? Let me know and we'll go from there.

Hey @"dgallant", thanks for your post. The only way to download your backups, that's actually supported, would be from the backups page online. I would suggest doing so in batches, so that you don't get the download error you mentioned in your original post. Any other way wouldn't be supported by Dropbox, so there's no way…

Thanks for the additional info, @"rogocomposer". I've passed your feedback about this to our team, we really appreciate these details. Let me know if you need anything else.

Thanks for the additional info and screenshots, @"guthrie". What do you see when you try to perform the same actions on dropbox.com? As for the desktop, if you click on the "view effective access" option, are you able to change these permissions, so there are no X's?

Thanks for that, Martin. Can you also confirm that you've cleared the app's cache and have uninstalled it, restarted the device and then reinstalled it?

Hey @"Raquel7", just to confirm, are you sure that you're using the same email address to login to your account, as you did before?

Do you remember any file names, perhaps? If so, we could send you an email, so we can do a search for them privately.

Thanks for reaching out to the Dropbox Community, @"guthrie". This does sound pretty strange, but let's see what we can find. When you say set of folders, do you mean that you've been given access to a parent folder, that contains multiple other subfolders? Does the owner of the folder have a Dropbox team account or an…

That's strange indeed, @"cassiem". Can you send us a screenshot of the email you received? Just make sure to hide any personal info on the screenshot.

Hey @"jjb512", Nancy will reply to your email the soonest possible. Make sure to keep an eye on the email chain.

Thanks for the additional info, @"glamborous". At the moment, after the creation of a shared folder, we do not have a way to notify the members with a certain access level. However, upon folder creation, you can notify everyone who has access to the folder. Under the folder name, you will see "Everyone with access to...".…