Hannah Dropbox Community Moderator

Thanks, Michael, I just emailed you and we'll continue investigating there.

If you're using the Dropbox desktop app, Steven, you should be able to see a small Dropbox icon in your menu bar, can you check once again and let me know if you can see it?

Hi there, @"Michael Todd", thanks for reaching out to us. Can we reach out to you via email, so we can take a closer look into this issue? Let me know!

Hey @"Mambler215", do you have any other email addresses that you might have created a different Dropbox account with? Try looking through your email addresses, for emails from Dropbox, to see if you can find out that way. Also, did you perhaps reach out to our support team about this at all?

No worries, @"JEB53"! If you have any Dropbox questions, feel free to reach out again. Have a great day!

Hey @"Stevenginz", try to close the Dropbox application on your computer and let us know if the issue persists with the app closed.

Hi there, @"Trapped", thanks for reaching out to us again and sorry to see you're still having this issue. I found your previous post and moved this one to it and from what I can see, Rich gave you some steps to follow, in order to contact our support team directly. It seems you opened a communication with Dropbot instead,…

Hey @"JEB53", thanks for reaching out to the Dropbox Community. The instructions you were given have to do with the names of your files; meaning, you can set a rule, so that the files you put in a folder, are named in a specific way. What you're trying to do is change the DPI of your photos, right? I'm afraid that's not…

Hey @"Alan Z.", maybe it'll show up again if you sign out of the account and back in, can you try that and let me know how it goes?

Okay, @"quale", let us know how that goes!

Hey @"Mickey F.", thanks for reaching out to us. Is the screenshot from your computer's Dropbox folder? If so, can you go to the "Sync" tab in the Dropbox preferences, to see which setting you have enabled for how new files sync to the computer? Let me know if I've misunderstood the issue or if that doesn't help!

Happy to hear that, @"reka00"! If you need anything else, just give us a shout. Have a great day!

Thanks for the additional info and the screenshots, @"quale"! How long has the app been stuck at "Syncing..." for?

What if you open a Word or Excel file to preview it in Dropbox and then tap the edit button to edit it? Do the Word or Excel apps appear as an option for you?

Thanks for bringing this to our attention, @"quale". Can you please let us know what the sync status and version of the Dropbox app is, when you hover over the Dropbox icon in your menu bar? Also, can you send us a screenshot of the 'notifications' tab in the Dropbox preferences? Thanks in advance!

These steps are actually for the person that shared the link with you; they need to follow them on their end, so they can correctly share the files with you. In order for the files to sync to your desktop, the shared folder is the way to go, as the shared folder gets added to your account and also to your desktop.

We really appreciate your feedback on this, @"VoiceOfTrenton". Your comments have been passed along and noted by our team. If you need anything else, let us know. Have a great day!

Thanks for the reply, Joseph! There's no specific ongoing issue at the moment, but we'll happily look into this with you. When you manually save the file to your device and then upload it to Dropbox, is the upload successful? Are you having this issue with other Office apps as well or just with Word?

Hey @"reka00", if you both need to be working on the same original file and have both updates show up for both of you, the best way would be to have them either send you a "can edit" link, or to put the files in a folder and then invite you to edit the folder. You can find the steps to create a "can edit" link here and to…

Hey @"Josef25", thanks for bringing this to our attention. Just to confirm, do you mean that you're following the exact same steps, you see the option to save your file, but even if you choose it, the file doesn't get saved? Have you tried uninstalling and reinstalling the Dropbox and the Word app to see if it helps? Keep…

Hey @"joelmackay", just to confirm, the old "C:\users\...\Dropbox (work)" folder no longer syncs, correct? If that's the case, I believe you should be okay to pause syncing, copy only the contents of the "C:\users\...\Dropbox (work)" to the "C:\users\...\work Dropbox" one and then resume syncing.

Hi there, @"Juliebug2184", sorry to hear about this. Is it a Dropbox charge or perhaps a Dropbox Sign one? If it's a Dropbox charge, you may use our payment lookup tool; this should show you the email address associated with the payment. Can you try and let us know what you find?

Hey @"sydneyli", I saw that you posted on a different thread, that you reached out to our support team; can you please give us the ticket number for that communication?

Hey @"reka00", thanks for posting today! Are the files in question saved to your account (when you access them from a browser) or did the owner send you a link for you to access them? Let me know and we'll go from there.

Sorry to hear that you're having this issue, @"kristenlouise7". What happens when you try to login with your Gmail address and your password, the one that you initially created? Are you still getting logged in to the empty account? Keep me posted.

Thanks for joining our Community, @"grt454". Do you mean that you have some files, which are not syncing to a particular computer? What's the sync status and version of the Dropbox app on that computer, when you hover over your Dropbox icon? Do the files appear in your account on dropbox.com? Let me know and we'll go from…

Hi there, @"ldoose", and thanks for your post today! What you're describing is actually how selective sync works; when folders are unchecked in the selective sync settings, they get removed from the Dropbox folder. Once you check them back, they get synced again, as online-only. You can read more about selective sync here.…

Hey @"simonp_westcoast01", sorry to hear about this. Are you seeing the same thing on other browsers as well?

Hey @"mikey59", if you still have issues, you can let us know here. Also, make sure to try and reset the password for that account, to see if that helps bypass the security code process.

Sorry to hear about this, @"ESanders". There's really no way to determine what might cause your files to re-sync; it could have been a third party app looking at your files, like an antivirus, for example. Is the indexing process stuck? Usually indexing takes much less than actual syncing, so you should be good soon. If…