Hannah Dropbox Community Moderator

Hey @"jsingh2024", thanks for that. I just sent you an email, so we'll continue investigating there. Cheers!

Hey @"Patsycola", welcome to our Community! As long as the Dropbox app works correctly, any files added to your Dropbox folder, should automatically sync to your account. If that's not the case for you, can you hover your mouse over the Dropbox icon in your system tray/menu bar and let me know what the sync status and app…

Hey @"takefive99", I hope it's okay to jump in! Can you also make sure that you've opted in to our early releases?

Thanks for checking, Antonis. Can you try the rest of the troubleshooting steps in the article as well, in case anything else helps? Also, how many files do you currently have in your Dropbox folder? And did you notice if there was some kind of update on Dropbox or on your computer before this started happening?

Thanks so much for the screenshots, @"colintr", this is super helpful! If you go to your account settings online and click the trash can next to the particular computer in the "devices" section, to unlink it from your account, are you then able to sign in with your other account's credentials on the app?

Thanks for the update, Steve, I completely understand where you're coming from. Regarding the 3rd party apps, unless it's an official Dropbox integration, there's not much we can offer on our end; you might want to look into it with the 3rd party app's manufacturer. Or perhaps another user that's using this integration may…

Hmm, can you try these steps as well, to make sure that Dropbox has full disk access?

Hey @"colintr", can you send us a screenshot of what you're clicking on, before the app automatically signs you into your personal account? Just make sure to hide any personal info, like your email address, from the screenshot.

Hey @"DropsterG", sorry to hear that. Have you also tried checking if you have any devices linked to that account, which would allow you to receive the one-time security code? As for you @"lerakut", reply times are a bit different over email, but I did send you an update, so we'll be continuing there.

Hey Steve, we appreciate your feedback here. Can you also let us know how large (in size) are the MP3 files you're trying to play through the Dropbox app itself? And are you getting the same error when you try to play all of them or with some of them?

Thanks for the clarification, Antonis. Can you please hover over the Dropbox icon in your menu bar and let me know what the sync status and app version is?

No worries, @"Noleafcloverx", just get back to my email, and we'll investigate this further internally. Thanks.

Hey @"Blu3"! I just emailed you, so we'll continue investigating your issue there. 🙂

Hi there, @"Gertb", and thanks for reaching out to us. Sorry to hear about your files; not sure if there's something that can be done, to be honest. Are you able to see the files in question in your events page perhaps?

Thanks for bringing this to our attention, @"Antonis_Pet". Can you clarify if you're seeing this issue on our website or our desktop app? If it's the desktop app, can you also check if the bandwidth that the Dropbox app uses is limited? Let me know what you find.

Thanks for bringing this to our attention, @"medmagic". Can you try our advanced reinstall steps, to see if they help?

Thanks for trying, @"Noleafcloverx". I just emailed you to the address associated with your Community profile and we'll continue investigating there. Thanks.

Hey @"marcok", thanks for reaching out to us. How about dragging the screenshot to the reply box? That works for me. However, from what I can understand, it sounds like when you initially set up your Dropbox and chose to not sync your files, you didn't choose to sync them in "online-only" mode, but chose not to sync them…

Thanks, @"lerakut"! I just sent you an email to that address, so we'll continue there.

Thanks for the update here, @"UnwelcomedAcoount". Can we send you an email to the address associated with your Community profile here, to see what we can do?

There's no specific reason why syncing issues occur, to be honest. It could be a temporary connection issue, and because of that, the app may not update, etc. If you come across syncing issues in the future, you can always take a look at this article with some fixes.

That's basically right, Dan. Since there's a syncing issue and your updates never synced to the account, you need to either update the files manually through the web, or make a copy of the files to a different location, so you can sync them later, once the issue has been fixed, which is what was initially suggested. The…

Hey @"univerzitka", Rich is correct here, but can you give us the ticket number for the communication you had with our team member, so we can take a look?

Thanks for the update, Dan. So, if you unlink your computer, then completely delete your Dropbox folder and then relink, the app will sync to the computer whatever is currently saved in your account on dropbox.com. You can then manually add the updated files to your Dropbox folder, so they can sync to your account online.…

Hi again, Dan! The shared files didn't sync to your computer, right? Did they sync to your actual account, though? Can you see the updated files on dropbox.com?

I'm really sorry to hear about this experience, @"Noleafcloverx". Rest assured that we'll do everything we can to resolve this for you. Have you tried logging in to your account from a different browser or a private browsing/incognito window, to see if you get a different behavior?

This is pretty strange, indeed, @"1000songs". If you simply drag the image from your computer into the reply box? That works for me.

Thanks for checking that, Bart. Have you managed to resolve this, then? Let us know if there's anything else we can help with!

Thanks for that, @"LaEi". One more thing I'd like you to check is the location of your Dropbox folder according to the app. You can find that in the "sync" tab of your Dropbox preferences. What is the location shown there?

Thanks for the update here, @"emendelson", I'm happy to see that helped resolve your issue! I'll make sure to pass your feedback along to our team and if you need anything else, don't hesitate to let us know.