Hannah Dropbox Community Moderator

Thanks for letting us know, @"Wolbok". I just sent you an email, so we can investigate this internally. Cheers.

Thanks for bringing this to our attention, @"bianchiniv". Would you mind sending us a screenshot of that error, so we can have a visual of the issue? Can you also let us know if you're the owner of the folder or a member with edit permissions? And are you trying to share it by inviting these people's email addresses?…

Hey @"Trish S.2", what kind of error did your husband get when he tried to access the folder?

Sounds good, @"jgoshawk"! Noted, and please let us know what you find.

Thanks, Lisa. Have you tried clearing the app's cache or uninstalling and reinstalling it? To clear the cache, open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache".

I hope it's okay for me to jump in here as well, @"jgoshawk". Out of curiosity, is it possible to connect to a different network/WiFi to test if the app works?

Thanks for the additional info here, @"-Lisa-". Can you let us know which version of the Dropbox app you're currently using?

Hey @"DrStan54", thanks for your question. End-to-end encryption applies only to team folders; any other folders in a team account are not included. I hope this clarifies things.

Sorry to hear about this, @"karenap". If you simply quit the Dropbox app (without relaunching it), does the issue persist? Also, what's the sync status when hovering over the Dropbox icon in your menu bar?

Hey from me as well, @"chrisrazzell". The thing is that the Photos tab in your account simply shows all the photos saved in your account. If the photos were deleted from the Photos tab, they'd also be deleted from the account itself. But you're not missing any photos from your actual folders, do you?

Thanks for reaching out to our Community, @"wol1936". I think the issue in this case is the total number of files you're trying to upload, not the size. You're trying to upload them at once, right? Can you try with, say, 2-3k files at a time, to see if that works? Keep me posted.

How about your other Dropbox folder and its contents? The one that doesn't have the Dropbox icon on it.

Thanks, @"Lois Davidson". Please also ask them to make sure they're uploading the files to the correct folder. Let us know what you find.

Hey @"Paulguar", thanks for letting us know. I just sent you an email, so we'll continue investigating there.

Hey @"Creativenap", thanks for the nudge here and sorry to see that your files are missing. I can see from your ticket number that you're already in contact with our specialists about your issue. Unfortunately, here on the Community, we don't have access to info specific to your account, so there's not much we can do.…

Hey @"Paul D.4", thanks for the nudge here. Can you send us a screenshot of the issue and a screenshot of how that looks in your account on dropbox.com? Thanks in advance.

Hmm, if you've upgraded and are still getting no space alerts, can you sign out of the account and sign back in, to see if that helps?

Hey @"mrmrtno", I hope it's okay for me to jump in as well. You're quite right, that's how the process is going to be. Just to make sure that the new Dropbox folder works correctly, though, do you see all the Dropbox options when you control/right-click on a file? If so, instead of making all your files available offline…

Hey @"tardisbleu", thanks for the update here. Is the Dropbox application installed on computer 2? And what is the sync status and version of Dropbox on that computer? You can hover over the Dropbox icon in your system tray/menu bar to see that info.

Thanks for the update, Larry. Can you please give us the ticket number for your communication with our support team, so we can take a look?

Glad to hear that, @"TomMunch". If you have any other issues, let us know. Have a great day!

Thanks for the update, @"Shendare". There's no known issue that could cause this, but we'll definitely get to the bottom of this. Can you also let us know which version of the Dropbox app you're using? You can see that by hovering over the Dropbox icon in your system tray.

Hey @"Shendare", can you check your Dropbox bandwidth settings, to make sure it's not limited?

Sorry to hear that, @"dpdpdp" and @"larryoz". Can you also let us know which version of Dropbox you're using and what the sync status is? You can see this info, by hovering over the Dropbox icon in your menu bar.

Hey @"ianshere", have you tried to use the "download" button, to download the files to your computer and then upload them to your Dropbox manually? Do you get the same error, when doing so?

Hey @"Singing", you might want to create and share a link to the folder instead. The recipients of the link, won't be able to see each other's email address. It needs to be a "view-only" link, though. I hope this helps!

Hey @"Stacy3", thanks for posting here today! Have you tried reaching out to our support team? They should be able to investigate and assist you directly.

No problem, @"Drip1"! You mentioned you upgraded your account, right? Have you tried reaching out to our support team about this? They should be able to help you with your request. Let us know when you have your ticket number!

Really sorry to hear about this, @"JennSymons". I think that at this point, there's not much to be done here on the Community. What you'll need to do is contact our support team, which is possible if you follow these steps: * Open a private browsing/incognito window on your browser and go to this page. * Choose your issue…

Hey @"Drip1", what do you see in your events page here? Do you see any events in the account at all?