Hannah Dropbox Community Moderator

Приветствую снова @"Samir235", в этом случае я бы посоветовал обратиться в нашу службу поддержки. Для этого откройте окно приватного просмотра/инкогнито и перейдите на эту страницу, чтобы отправить запрос. Сообщите нам, когда у вас будет номер вашего тикета. --------- Hi again @"Samir235", in this case, I would suggest…

Thanks for your nudge here, @"lolllo". Would you mind sending us a screenshot of this file that's getting downloaded when you try to delete your account?

Hey @"levend", I just sent you an email, so I'll see you there!

Hey @"dianalmark", I hope it's okay to jump in! I think you're referring to this window, right? You mentioned that previously the emails would auto-populate; when did you notice that this changed? Do you see the same behavior with other browsers or in private browsing?

Hey @"Zaydewise", thanks for bringing this to our attention. If the Dropbox icon in your system tray is not responding and restarting your computer didn't help, I'd suggest simply reinstalling the Dropbox app (without uninstalling) through this link. If that doesn't help, try uninstalling it first, then restart the…

Hey @"Jonas-78", thanks for posting to our Community! This should be a OneDrive icon, so I'd also look into that if I were you.

Hey @"sarahberry9", thanks for reaching out to the Dropbox Community. Can you let us know where you're seeing this behavior? Is it the mobile app or our website? If it's the mobile app, can you let us know what your device's OS and version is and which Dropbox version you are using? Thanks in advance.

Sounds good, @"gkmach1ne"! If you need anything else, just let me know. :)

Привет, @"Samir235", спасибо, что обратились к нам. Можете ли вы прислать нам скриншот того, что вы видите, когда пытаетесь войти в свою учетную запись? Просто убедитесь, что вы не показываете свой адрес электронной почты. Кроме того, у вас происходит то же самое, когда вы пытаетесь войти из другого браузера? Держите меня…

Hey @"ElliotH", thanks for your nudge here. Searching for keywords in files wouldn't cause the files to get converted to a different type. There is a way to convert files in Dropbox, though. Is it possible that this user used these steps instead of just searching?

Hey @"dandid", sorry to hear that. Have you checked this article with some possible reasons why this might be happening?

I'm glad we found out what the issue was, @"quantum88". As for the Dropbox platforms, they all have some differences between them, because not all of them do the exact same thing. For example, when you upload files using the website, they're just stored in our servers but they don't take up any physical space on your…

Hey @"gkmach1ne", thanks for your post. If you'd like to wipe your computer, but keep your Dropbox and backup files safe, you'll basically need to disconnect the computer from your Dropbox account. Your backup files should currently be accessible from your backups page online and they should remain there, even if the…

Hi again, @"quantum88". Just to clarify, the backup and Camera Uploads desktop app preferences can only be accessed from the desktop app preferences on your computer, not online or from the mobile app. If you're not even using the desktop app, then I still think it's not related. However the screenshot you sent us after…

Hey @"maddiecatania", thanks for letting us know about this. Can you try the following steps to see if they help? * click on the Apple logo in the top left corner. * select Force Quit. * select Finder and relaunch. Keep me posted.

Hi again, @"quantum88". The article I linked in my previous response applies to Instagram as well, not just Facebook. Also, the steps in your screenshot are steps that you can use to disable the Camera Uploads feature on your Dropbox desktop app. The preferences in question can be found when clicking on the Dropbox icon in…

Hey @"Robbie Mac", thanks for reaching out to us today. We really appreciate your feedback on this. At this time there's no update we can provide. You can still create your files requests online, but your comments and sentiment on this are very important to us and the team has been made aware. If there's anything else we…

To correct my initial response, there is a feature that allows you to post photos/videos to Instagram, however, some criteria need to be met and you'd have to follow some specific steps to do it (so it's not done automatically by itself). Do you remember following these steps here?

Hey quantum88, thanks for posting to our Community. Can you describe the steps you followed to upload the video to your Dropbox account in the first place? Are you able to reproduce the issue again with the same steps? Let me know what you find and we'll go from there.

Thanks for letting us know, @"joecill". Have you tried this from a different browser at all, to see if you get a different behavior? I'd also suggest trying from a private browsing/incognito window.

Hey @"Narciso C.", can you please describe the exact steps you're following until you get to the issue?

Sorry to hear that you're having this issue, @"mrjw". Do you see other Dropbox options when right-clicking on files in your Dropbox folder? Does syncing work otherwise? Meaning, if you add a file to your Dropbox folder, will it sync to your account online? And what do you see when hovering over your Dropbox icon?

Hey @"Fourcuz", have you tried the troubleshooting steps in this thread, to see if they help?

Hey @"martin wendelin", I just sent you an email, so we'll continue there!

Hey @"hrnadal", thanks for bringing this to our attention. Have you noticed that this happens with specific files? Specific sizes, for example? Does restarting the computer help at all? Also, which version of Dropbox are you using and what's the sync status of the app? You can see this info by hovering over your Dropbox…

We're happy to help as much as we can, David! Please make sure to get back to us as well when you get a reply from them.

Hey @"Pekkztr", thanks for reaching out to us. Can you send us a screenshot of what you see in the activity tab? Do other tabs show the correct info? And what is the Dropbox sync status and version? You can see that by hovering over your Dropbox icon. Thanks in advance.

Hey @"Michele_B", thanks for reaching out to us again. I don't think it's necessary to use the upgrade command for Dropbox. The Dropbox installer should update automatically when there's a new stable version out. You can see the updates on the builds on this page. Let me know if you have more questions!

Hi there, @"Diane V.2", thanks for posting! To be honest, although the migration assistant will migrate your Dropbox files, the Dropbox app is a little bit more complicated. So, it's highly likely that you'll see permissions issues or syncing issues after the migration. I would suggest skipping Dropbox from the migration…

Do you see anything, when tapping on that icon?