Hannah Dropbox Community Moderator

Thanks for trying, @"Rachapong"! Can we send you an email, so we can take a closer look into this for you?

Hey @"dajo", in this case, I would suggest reaching out to our support team directly. To do so, please open a private browsing/incognito window and go to this page. Fill out the form and submit your request. Let us know when you have a ticket number!

Welcome to our Community, @"MinToh"! If the account of the other shared folder member is full, it's normal that they can't add/sync new files to the folder. When someone has edit access to a folder, they also need enough space on their account to add files. So in this case, they will need to free up some space on their…

We really appreciate your feedback here, @"Claire W.3". Rest assured that your comments will be passed along to our team. Can you also please give us the ticket number to your communication with our support team? Thanks in advance.

Thanks for bringing this to our attention, @"Doug_Hills". Are you having this issue with other types of files or just this one? Also, how large is the file you're trying to upload?

Thanks, Robert, just emailed you so I'll see you there.

Thanks for the additional info, @"jlo-nyc". It might have to do with the fact that even though the photos are old, this is a new phone, so it needs to scan them. Have you tried to delete the Dropbox app, restart the device and then reinstall it, to see if it helps?

Hey @"studius_mary", thanks for posting your question. We can't say for sure if uploading files for a transfer is faster or slower than uploading files to store in your account; is this something you've noticed on your end? Syncing files through the desktop app is a complicated process and it can take time, of course. Are…

Hey @"dmoon", can you send us the link to the job posting, please?

Hey @"NUL80", thanks for reaching out to the Dropbox Community. How large is the folder you're trying to join? If it's larger than your available space, you won't be able to add it to your account. Can you check and let me know? Thanks!

Hey @"RobertL39", are you having this issue on the account you're currently reaching out to us from? If so, can we send you an email so we can investigate further?

Glad to hear that, @"dropitlikeitshot1"! If the issue comes back, don't hesitate to let us know. :)

Hey @"amaan_"! I'm afraid that this plan is not available to all users and someone can upgrade to it only if they're prompted to do so. I will, however, pass your feedback along to our team and if you need some ways to increase your Dropbox space, you can take a look here.

Hey @"jlo-nyc", does the Photos app on your new phone currently contain the photos from your previous phone? When you say that the Dropbox app is searching for older photos, would you mind sending us a screenshot of where you see that?

Hey @"Rachapong", sorry to see you're having this issue. If you login to your account from a different browser or a private browsing window, do you get the same behavior?

Hey @"dropitlikeitshot1", I hope it's okay for me to jump in here. Just to test things out, if you quit the Dropbox app and try to reproduce the issue, does it persist while the app is closed?

Hey @"Mrmatte", thanks for bringing this to our attention. Did you just recently install OneDrive on your devices? When did this issue start? And is it possible to uninstall OneDrive, as a test, to see if it helps? Let me know what you find.

Thanks for the update, @"aalves". At this point, I would suggest reaching out to our support team directly, because they have access to account specific info, which we don't here on the Community. They'll be able to assist you further, but please share your ticket number with us, so we can keep an eye on it from our end as…

Hey @"psychomaniac189", it might sound unimportant, but have you restarted your device since this started happening?

Hey @"ndbox12", I hope it's okay for me to jump in here as well. I wouldn't suggest restoring the whole computer to a previous point in time; do you see the file in your Dropbox folder at the moment? Can you hover over the Dropbox icon in your system tray? What's the sync status there? If it shows "up to date", can you try…

Thanks for confirming, @"Beak". I've made sure to pass your comments along to our team. If you have any questions, don't hesitate to let us know!

Hey @"Toni12345678", thanks for joining us. Let's see if there's something that can be done. Can you ask the team admin to restore you to the team, to see if they're able to do so? If they can restore you, that will also restore your private files. Then, if you need to be removed from the team, they will need to convert…

Hey @"bennygesserit", thanks for letting us know. Just to confirm, you've filled all the fields including the education and employment ones, right? Also, if you scroll all the way down, do you perhaps see an error message? Keep me posted.

Hey @"Beak", thanks for reaching out to the Dropbox Community. This pop-up cannot be turned off, I'm afraid, but I will make sure to pass your feedback to our team about this. Can you also please confirm that the link you're sending is a "view-only" one and not a "can edit" one? Thanks.

Thanks for getting back to me, @"Meritakap11", and thanks for the screenshot. This is indeed an invitation to join a shared folder, however, looking at the screenshot you sent us from your events page as well, "you removed your access" could also mean that the owner of the folder removed you from it. Is it possible to…

Perfect, @"Jingyi51"! If you can search for them, it means they're somewhere in the account, so I'll agree with @"Elias_w" here; make sure to check your migrated Paper docs folder. Also, on the search page, if you click on the "..." (ellipsis) button next to the doc you searched for, then click on "Open" and then "go to…

Thanks for keeping me updated, @"Jingyi51". If you search for the names of those Paper docs through your search bar on dropbox.com, do you get any results?

Thanks for the update, Joseph. If you just close the Dropbox app and then try to recreate the issue, does it persist with the app closed?

Hey @"aalves", a few hours ago a new version of the Dropbox app was released; can you update it on your computer to see if that helps?

Hey @"saydecee", thanks for your feedback and I wanted to let you know that we totally understand your frustration over this. Since you provided your ticket number, we have raised the priority of your case, but as we have no access to account specific info here on the community, the only way to resolve this is to continue…