Hannah Dropbox Community Moderator

Hmm, can you send us a screenshot of the icon you mentioned in your initial post, David? The one with two arrows with an exclamation point? Also, in the mobile app, does it not appear at all or are you just not able to open the file?

Thanks for reaching out to us, @"John C.3". It sounds like you might have chosen which folders to sync to your computer, which would be the selective sync feature. If you go through the steps here, do you see all your folders? And if so, are they all unchecked? Let me know what you find so we can keep looking into it, if…

Hey @"MelJackson", thanks for reaching out to the Dropbox Community. Since shared folders take up space in each member's account, if you want to have edit access to the folder to upload and edit files, you'd need enough space in your account as well. I'd suggest they send you a file request in this case, so that you can…

Hey @"hw213nw", just as a test, if you choose the "save to device" option instead, and then play the audio file locally on the device, what do you see?

Hey @"Scubar ", did you have a moment to check Walter's reply above?

Hey @"Mohsin Ali", at this time you can send a signature request through the Dropbox website and mobile app. You can see more about this here.

Hey @"hase-shiba", can we actually send you an email, so we can take a closer look into this?

Hey @"NZ Adam", just wanted to clarify something. This file appears in your "recents" because you opened it recently. Since it was just a shared file you opened through a link, it wouldn't be saved in your Dropbox, that's why you can't delete it. Can you search your account's contents, to confirm this? If it's not saved,…

Hi again, @"Manne Kjellander". Your comments about this have also been passed along to our team internally. Can you also give us your ticket number for the communication with our support team? Thanks.

Hey @"awtravis77", if the most recent versions of your files appear in your account on dropbox.com, we're on the right path. What you could do, is disconnect the backup computer from your account settings here. This will log you out of the Dropbox desktop app on that computer, which makes it safe for you to delete the old…

Hey @"Stephen J.9", thanks for reaching out to us. You'll need to go through a few steps to locate the chat option, so let's see: * Go to this page * Choose your specific topic * Go through the prompts about the topic and you'll get to a page that has a "this did not solve my issue" option * Click on that and you'll see…

Hey @"Drykon", what's the file type? If you save it to your account, can you preview it?

Hey @"toomasjoamets", I just emailed you!

Hey @"lor_kort", sorry to see you're having an issue. Can you describe the exact issue, so we can assist you further? Any additional info would be really helpful.

Thanks for letting us know about this, @"grdn". So, just to confirm, are the rest of those options there unclickable? Also, what do you see when you hover over your Dropbox icon?

Hey @"omglol", we're looking into this on our end as well, that's why the delay, so apologies for that. Just as a clarification, can you let us know if you're referring to the actual signature itself or the signed document?

Hey @"Dan115", the URL changed recently, but you should still be able to submit a help request with our support team if you click on the "need help with a billing issue?" option on the page you get redirected to, of if you go to this page directly (always from incognito). Just click on "this did not solve my issue" to…

Hey @"lycra", can you check Ben's reply here, to see if it helps even though it's not specific to Windows Server 2019?

Hey @"Mikeyluv" and @"JoostvG", thanks for letting us know about this. Which Dropbox version are you using? Is your Dropbox folder located in ~/Library/CloudStorage?

Hey annapurna, thanks for posting to our Community. Can you please let us know which platform you're referring to? Our website, desktop or the mobile app? And can you clarify what you mean by "not released yet"? Cheers!

Hi again, @"martin wendelin". We can only email you to the address linked to your Community profile; is that the email address associated with the account that has the issue?

Hey @"DavidJ1", thanks for letting us know. If you login to your account on dropbox.com, do you see the file in question? Also, what do you see when you hover over that Dropbox icon in your system tray? Let me know and we'll go from there.

Hey @"dvanschrick", thanks for reaching out to our Community. We really appreciate your feedback on this; I've already passed your comments along to our team. Keep in mind that Windows Servers are not a supported setup for Dropbox. Running Dropbox on an unsupported operating system carries the risk of loss of…

Hey @"MultiKoopa", if you just reinstall the Dropbox app, does the delete option still not work?

Thanks for checking, Martin. In that case, can we send you an email, so we can take a closer look into this?

We appreciate your feedback here, @"DLR1951", and I've made sure to mark it and share it with our team. If you have any other questions, let us know.

Hi there, @"vicw", thanks for letting us know about this. 250 GB is indeed the limit for web uploads, but you shouldn't have an issue on the desktop app. What's the issue there? Are you getting some kind of error message? Keep me posted.

Can you try the following and let me know if it works? * Open your Dropbox preferences * Go to the Account tab * Hold Alt+H on your keyboard and you should see an option for file system warnings * Check or enable the option

Thanks, Alex. Please try these steps and let me know if they help: * Save your work and quit all programs. * Completely close any third-party cloud apps (e.g., Google Drive, iCloud). * Quit Dropbox:* Click the Dropbox icon in the menu bar. * Click your avatar (profile picture or initials) and select Quit Dropbox. *…

Thanks for the update, @"lotusadmin". If you add an automation to an already existing non-shared folder in your account, does the automation work?