Hannah Dropbox Community Moderator

Hey @"Debo21", thanks for letting us know. Would you mind sending me a screenshot of the page you get stuck on? Please make sure to hide any personal info on the screenshot, like your email address. Have you also tried this from a different browser, to see if it helps? Let me know.

Thanks for the update, @"Nihad1". Is it possible to send us a screenshot of what error the users in question are getting?

Thanks for the nudge here, @"Slay". Have you tried any of the troubleshooting steps in this thread, like restarting the Dropbox app and your computer?

Sorry to hear that, @"maxxll". Just to confirm, does the device meet the minimum requirements for the Dropbox app to work correctly?

Hey @"meetmagdalene", sorry to see you're having trouble cancelling your Dropbox trial. How did you initiate the trial? Also from our website or from the Dropbox app on your mobile device?

Sorry to see that you're having this issue, @"hejlightyear". Can you let us know where your Dropbox folder is currently located? What's the exact error message that you're getting? Can you send us a screenshot? Thanks.

Hey @"Nihad1", thanks for posting to the Dropbox Community. There are no known sharing restrictions that are location-based, but I'd like some additional info on this issue, if you don't mind. Was the link created from a Dropbox team account? Are you the team admin? And are your recipients all members of the team or do you…

Hey @"Threshold", thanks for reaching out to us. During the installation of the Dropbox app on a computer for the first time, the app should ask how you want to sync your files (online-only or offline). Is this not what you see on your end? If not, the files will need to sync/download for you to be able to switch them to…

Thanks for the update, @"guitarplayer1969". Would you mind sharing your ticket number with us as well?

Thanks for bringing this to our attention, @"gstewart3000". Is it just the sync icons that are missing or are you missing other Dropbox items? For example, if you right-click a file in your Dropbox folder, do you see all the expected Dropbox options? What do you see when you hover over your Dropbox icon? Is the app syncing…

Hey @"Mistic_John", can you try these steps for an advanced reinstall of the app, to see if that makes a difference?

When you say "Dropbox portal", would you mind clarifying, @"guitarplayer1969"? Are you doing this while logged in to your Dropbox Sign account? Which plan do you have exactly?

Hey @"guitarplayer1969", thanks for reaching out to us. Just to confirm, are you following these steps here? Have you tried on a different browser to see if you get a different behavior? Let me know!

Hey @"keith gold", make sure to check Rich's link here and try to temporarily disable OneDrive to see if that helps. Keep us posted.

Hey @"NurMd", thanks for the nudge here. Before we email you, can you please login to your account from a different browser, to see if you're still seeing your payment method?

Hey @"Hedrik" and anyone else who might still be having this issue, can you please let us know which version of the Dropbox app you're currently using and what the sync status is? You can see this info by hovering over the Dropbox icon in your system tray.

Hey @"AlexRose69", thanks for bringing this to our attention. If I understand correctly, you're having speed issues with your uploads both on the Dropbox website and through the desktop app, right? When it comes to the website, have you tried any other browsers to see if you're able to recreate the issue there? As for the…

Thanks, @"Dvan", I just emailed you, so we'll continue there.

It can't really open in Gmail, perhaps in Chrome and it asked her to sign in to her Dropbox account and she used the Gmail address to sign in, is that possible?

You replied correctly here Michelle, no worries at all! Is it possible to get a screenshot of the options she got when she tapped to open the link? Maybe it asked her to open it on the Dropbox app or through her browser, but I'd need a visual of the options to be sure.

Essentially, you want to move the Dropbox folder to an external drive, and continue syncing from that drive, right @"janicetaylor"? That is actually possible with these steps, although, you need to keep in mind that having the Dropbox folder on an external drive hides a risk of file deletions, if the drive gets…

Hey @"michellesteam", thanks for reaching out to the Dropbox Community! How did you originally share the file? Did you invite that email address to join a folder that the file is in? If that's the case, an email invitation would have arrived at the email address you shared it with, so if your brother-in-law checked it…

Hey @"janicetaylor", thanks for the nudge here and sorry to see you're also having trouble. If the Dropbox app was restored from a time machine backup, I'm wondering if perhaps it's not running at all. Do you have a small Dropbox icon in your menu bar? What do you see when you hover over it with your mouse?

Thanks for the update, Zoe! You can filter the results on the events page by date and by folder from the dropdown menu on the right side of the page (where it says "All events").

I see where you're coming from, @"Claire W.3". I understand this is not an ideal situation, but there must be a reason why certain info is requested when a case is sent to our specialists. I will, however, pass your comments along to the team. I've also raised the priority of your ticket, so hopefully it will get resolved…

Have you checked your spam folder as well, @"klubasek"? Try adding no-reply@dropbox.com to your email contacts as well and then try again, if the code is not in your spam folder.

Hey @"narun2001", welcome to the Dropbox Community. In short, the app needs to be open either in the foreground or the background for the files to upload. If you try to test this on your end, do you see a different behavior? Let me know.

Hey @"Zoe LM", thanks for joining the Dropbox Community. Can you clarify if the folders are there and the files in them are gone or if the folders are gone as well? Did you take a look at your deleted files page and your events page? If the shared folders themselves are gone, make sure to check this page too. Let me know…

Hey @"davedavid", thanks for reaching out to us. This is actually expected behavior for the Backup feature. You can only backup folders from the drive that the Dropbox application is installed on. Your other drives can't be included in the backup. I will, however, pass your feedback along to our team. If you have any…

I'm happy to see you were able to figure this out, @"jonbjoseph"! If you need anything else, please let us know. Have a great weekend!