Hannah Dropbox Community Moderator

That's pretty strange indeed. Does the folder still have the two people icon or just a plain blue folder icon now?

Hey @"noragoddard", thanks for your feedback here. Can you go to your "shared" page and click on the "..." (ellipsis) button next to the shared folder and then on "removed from Dropbox"? This should remove the folder only from your own account.

Hey @"Nyed0723", thanks for reaching out to us. Can we actually send you an email, so we can take a closer look into this internally? Let me know.

Sorry to hear about this, @"catharinet". Is this what you see when you try to open the Dropbox folder in your Finder? Or if not, when are you getting this error? Also, do you have a small Dropbox icon in your menu bar? And what do you see when you hover over it with your cursor?

Hey @"leadcro", can you follow the steps here to unshare the folder and see if you're then able to delete it?

Would you mind sending us a screenshot through a shared link, @"BasicUser"?

Hey @"AlbertDMG", thanks for the screenshot. So, clicking on "folder activity" basically does nothing, right? Do you see the same while on a private browsing window as well?

Awesome, I just emailed you, so I'll see you there!

Thanks, Ben, that will be really helpful!

안녕하세요 @"woong", 이 글에 나와 있는 모든 문제 해결 단계를 확인하셨나요? ------ Hey @"woong", just to confirm, have you checked every troubleshooting step in this article as well?

Hey @"mitgeek", thanks for updating us. Can you also give us the ticket number for your communication with our support team, so we can take a look?

Hey @"Ben P.1", sorry to hear about this and I totally understand the frustration stemming from this. Instead of the process you're following, if you control-click the file and choose "rename", does it work?

Thanks for the update, @"PJG343". You've already unlinked and relinked the computer by signing out and back in to the desktop app. But since nothing has helped so far, can we send you an email, so we can investigate internally?

Hey @"earthangel4peace", that would depend on your preference. If you don't want the Dropbox app to take any action with the photos, choose the first one. If you want it to ask you what to do with the photos every time the scan disk gets connected, choose the second option. I hope this helps!

Hey @"macotek", can we send you an email, so we can take a closer look into this for you?

No problem at all, Deb! If you need anything else, just let us know. Have a great day!

Hey @"Deb05468", thanks for your post! In addition to the "view-only" link suggestion by @"maher1982", if you have a free account and you'd like to upload files to someone else's account without affecting your space, they can send you a file request as well. I hope this helps!

If the steps you've already taken don't work, try the steps here as well, @"PJG343" and let us know what happens.

Hey @"JoshInC", thanks for bringing this to our attention. Have you restarted your computer at all, to see if that helps? Does indexing appear to be stuck on a specific number of files or does it keep moving, just slowly? Also, can you make sure you've given Dropbox full disk access? Keep me posted.

Thanks for the update, Paul. Can we actually email you so we can investigate this further?

Thanks for that, @"PJG343". If the app seems to be stuck at "syncing.." try the steps in this article, to see if anything helps.

Hey @"jessicaemking", thanks for joining the Dropbox Community. An email address can only be associated with one Dropbox account, so let's see what we can find to get to the bottom of this. How are you paying for your Dropbox subscription? Is it with a credit card or through iTunes/Google Play? If it's with a credit card,…

Hey @"Jimmyblacksmith", thanks for bringing this to our attention. Is it possible that the folders and files in question contain any of the incompatible characters in this article? And if so, do they sync if you rename the files to remove these characters? Let me know how it goes.

Thanks, @"suegrant", we're looking forward to your screenshot.

Thanks for letting us know about this, @"PJG343". I don't think enabling 2FA on your Dropbox account has something to do with this, but let's see what we can find out. Can you please hover over the Dropbox icon in your menu bar to see what the sync status and version of the app is? Also, what is your macOS version? Keep me…

Hi there, @"Reet4", thanks for letting us know about this. Can you go to the app's preferences, in the "general" tab and see if the "start Dropbox on system startup" option is enabled? Let me know what you find.

Hey @"Paul C.32", I hope it's okay for me to jump in! Is it possible that you have some kind of third party app that's looking at your Dropbox files, like a security app or a backup service?

Sorry to hear about this, @"suegrant". Can you please send us a screenshot of the error? Also, which version of the Dropbox app do you currently have installed?

Hey @"Jayson L.", instead of attaching your screenshots, if you'd like, you can also upload them to your Dropbox account and send us a shared link. Thanks in advance.

Приветствую снова @"Samir235", в этом случае я бы посоветовал обратиться в нашу службу поддержки. Для этого откройте окно приватного просмотра/инкогнито и перейдите на эту страницу, чтобы отправить запрос. Сообщите нам, когда у вас будет номер вашего тикета. --------- Hi again @"Samir235", in this case, I would suggest…