Hannah Dropbox Community Moderator

Hey @"AlyJ", thanks for the nudge here. The email seems to be coming from a legit Dropbox domain, but can you go to your events page here, to see what you can find on your end?

Hey everyone, this idea has been closed as it has reached the end of the Share an Idea process. Thank you for your suggestion, and if you have another idea to share, please do!

Hey @"iDrops", thanks for joining our Community! Let's see if I can address all your queries. So, with an iPhone, you can open a folder and save all the individual files to your device, but you can't download the folder itself. Adding Dropbox to your Files app, though, will help with the folder navigation when using an…

Hey from me as well, @"gd1235". If you don't already have an account to use, I would suggest creating one and then getting your client to invite you to the shared folder, using the email address you used to create the account. I hope this helps!

Hey @"LicityCollins", sorry to hear about this. Have you noticed if this happens only with specific people or with all your recipients? Do you have a screenshot of the error, so we can have a visual?

Hey @"hdouglas", happy Monday! Can you also check these steps, to see if they help?

Hey @"UH2LSAAB", thanks for bringing this to our attention. What kind of files did this happen to? What does your events page and the version history for those files show? Let me know what you find.

Apart from what Mark asked, @"pcmatt", make sure you're also signing in to the correct account. Keep us posted!

Hey @"Cori17" and @"Hawkeye00", can you follow the below steps and let us know if they help? * Navigate to Excel/Microsoft app * Tap on person icon in top left corner * Tap 'Storage Accounts' * Tap 'Edit' * Remove desired accounts to ensure only 1 is connected * Retry opening MS Excel file from Dropbox app

Hey @"DeeAyeVee", thanks for the chat transcript. Just to so we can investigate a bit further, can you let us know your iPad OS version and the version of the Dropbox app that you're using? Also, which email provider did you use?

Hey @"tsparks428", thanks for your post! Since we can't suggest a specific app on our end, I'll leave this thread open for other users to chime in. If you have any other questions, please let us know. Have a great weekend!

Thanks, Joe! I just sent you an email, so we'll continue there. :)

Hey @"egorks", thanks for your post. Can you take a look at this thread to see some info and suggestions about this and let us know if they help? Cheers.

Thanks for the update here, @"gordo169". If you're going down that route, I think what I can suggest is downloading the files in batches. If they are too many to download from the web, I'm afraid that's the only way to go about it.

Hey @"joecohs", thanks for the screenshot. Can we send you an email, so we can investigate this further?

Hey everyone, thanks so much for reporting this. Our team is aware of this issue and is working on a solution as we speak. We'll let you know of any updates, when we have them!

I just emailed you actually, but you can reply back to me tomorrow, no problem! See you there, Déborah!

Thanks for the update here, @"fjf". Is your work computer linked to the same Dropbox account you have linked to your home computer?

Thanks for trying, Déborah. In that case, can we email you, to investigate further?

Hi there, @"hdouglas", thanks for bringing this to our attention. If you were to hover over the Dropbox icon in your menu bar, would the sync status show that the app is stuck on a specific number of files and not progressing at all? Have you restarted the Dropbox app and your computer ever since this started happening? If…

Thanks for the update, @"Kirola"! Can you try these steps, to see if they help?

Hey @"Kirola", to see the version of the Dropbox app installed on your computer, hover over your Dropbox icon.

Thanks for the update, @"K_Rose", I think I need some more info to investigate this to be honest. Do the duplicate folders also contain the same files as the original ones? If so, can you go through an example file's version history to see which device they're being added from?

Hey @"joecohs", if it's possible to locate that ticket number somehow, it would definitely be helpful. Also, may I ask, are all members that are having this issue all connected to the same network? And if possible, can you test the Dropbox application on a completely different network, such as at home or another physical…

Thanks for the post, @"benmack". Just to make sure I got this right, after you chose the "fix permissions" option from the Dropbox preferences, the files that were giving you an error did sync to your account online, but after syncing they got deleted from the Dropbox folder and are only available online, is that correct?…

Thanks for letting us know about this, @"K_Rose". Can you clarify where you're seeing this behavior? Is it on the Dropbox website or your local Dropbox folder? If it's the Dropbox folder, can you confirm the duplicates also appear in your account on the website? What does your events page report? Let me know what you find.

Hey @"Impronta", thanks for taking the time to reach out to the Dropbox Community. I want to start by saying that we really appreciate your feedback on this. Indeed, starting March 4th, 2025, Dropbox Vault will no longer be available. However, Dropbox is steadfast in its commitment to safeguarding your data. Our…

Hey @"JGarnettAU", thanks for bringing this to our attention. Would it be possible to send us a screenshot(s) of what you're reporting? Or is everything gone from your computer by now? Keep me posted.

Thanks for that, @"NurMd". I just sent you an email, and we'll continue there.

Thanks for these updates, Déborah, this is interesting. Do you get the same behavior if you clear the browser's cache or if you try from a private browsing/incognito window?