Hannah Dropbox Community Moderator

Hey @"Tayler", sorry to see you're having this issue. You can contact our support team directly on your end, by opening this link from a private browsing/Incognito window and clicking on "submit a request". Let us know once you have your ticket number.

Hey @"RamblinMan", can you please follow the steps below and let me know if they make any difference? * Click on the Dropbox icon from your Desktop and quit the application * Open your Activity Monitor from your Mac Utilities folder * Force quit out of the instances of the Dropbox application that are running by searching…

Hey @"gabloki", thanks for letting us know about this. Can you hover over the Dropbox icon in your menu bar and let me know the exact sync status and version of the Dropbox app? Are the files in question available in your account on dropbox.com? Let me know and we'll go from there.

Hey @"taballe", thanks for the additional info and the screenshots. There isn't really a setting for this within the Dropbox preferences; have you checked your OS settings for this? Perhaps your notification settings.

Hey @"timb75", thanks for the additional info. Can we send you an email, so we can take a closer look into this?

Hey @"Graeme T.1", thanks for the additional info. Is there some kind of security app that could be interfering with the sync? If you do reach out to our support team, please send us your ticket number, so we can take a look as well.

Thanks for the update @"AlbertDMG"! Everyone else, can you also confirm that this is working for you as well?

Hey @"Beth122", thanks for letting us know. If you navigate to those files within the Dropbox folder in your Finder, are you able to see them?

Thanks for reaching out to us, @"LasseVK". As a first step, you let us know what the current location of your Dropbox folder is, as seen in the Sync tab of the Dropbox preferences? And can you send us a screenshot of the Sync tab as well? Also, what is your macOS version? Keep me posted.

Thanks for the update and the additional info, Ray. I would suggest reaching out to our support team who will have visibility to info specific to your account, which we don't, here on the Community. You can contact them through this page. Make sure to pass your ticket number on to us as well!

Hey @"mandywr", thanks for posting your question to our Community! When changing to a new computer, the best thing to do to avoid any accidental deletions, is to completely remove Dropbox from the old computer. To do that you'll need to either sign out of the Dropbox app, or delete the computer from your connected devices…

Hey @"Efegar", thanks for reaching out to us. Just to make sure I understand correctly, are you talking about the name of the Dropbox folder itself or something else? Regarding the name of the Dropbox folder, it cannot be edited in a way that's supported by Dropbox and that would allow it to continue syncing. Let me know…

Are you getting another permissions error? Can you send us a screenshot, please?

Hey @"BN1701", thanks for the nudge here. The "other" option should indeed exclude the other already existing types of files from the search. We understand where you're coming from, though, and we really appreciate your feedback on this. Rest assured that your comments will be passed on to our team.

Thanks for the update, @"leadcro". I'd like to ask you to try something and then let me know if it works for you. First, go ahead and create a new team folder in your team space. Then, move the folder you're trying to delete into this new team folder. And then go to Admin console > Content tab, and archive > delete the…

We can only reach out to the email address you used on your Community profile, which should be the same as the one you're using on the Dropbox account you're currently signed into, is that okay, @"amjax"?

Hey @"amjax", can we send you an email, so we can get to the bottom of this?

Thanks for the screenshot, Ray. Do the documents look fine when previewed within Dropbox, before you download them?

If the files are owned by the team, as an Admin you should be able to restore them. Our support team can also help with that, if you ever have any trouble.

Hey @"Ray White Manurewa", thanks for letting us know about this. Would it be possible to send us a screenshot of this? Of course, please make sure to hide any personal info. Also, do you see the same thing when downloading the documents from other browsers or from private browsing windows? Let me know.

Hey @"soonerdm", I hope it's okay for me to jump in as well. Can you let us know if this is concerning folders that you own or ones that are created/owned by others in the team? Also, keep in mind that for cases like this, you can also reach out to our support team for further assistance.

Hey @"ItsAWrapVideo", can you let us know what the exact issue is with making your files available offline? Does the step you mentioned in your reply not work for you? Or do you not see the option at all?

Thanks @"DolphinU1". Would it be possible to send us a screenshot of that? Not sure if it's related, just want to make sure the app works correctly.

Thanks for your post, @"mgamboa". Are you or the other user getting an error that's related to your available space? Also, if you open the file on dropbox.com, can you see both your updates there? Let me know and we'll go from there.

Hey @"cloudres", backing up those folders with the Backup feature would add them to your Dropbox account, without needing to manually copy them into your Dropbox folder. However with backup, the folders would be available on your other devices only through the backups page on dropbox.com, not locally. If you want the…

Thanks for that, @"funwin". I uploaded your screenshots and removed your link, to avoid traffic in your account. Have you restarted your computer to see if it helps after all?

Thanks for letting us know about this, @"DolphinU1". Can you let us know what the sync status and version of the Dropbox app is? You can see this info by hovering over your Dropbox icon in the menu bar. Do you see any error messages? And does the app work fine otherwise? Let me know and we'll go from there.

Thanks for that, @"BasicUser". Did you find the time to try what our specialist suggested on your ticket about the new user profile?

Hi from me as well, @"Ino4"! Indeed, if all your files are fully synced and available in your account on dropbox.com, even if they get deleted, you can still restore them. Let us know how you do with those steps.

Hi again, Jessica! I just sent you an email, so I'll see you there.