Hannah Dropbox Community Moderator

Sorry to see that you're having this issue, @"TheSavannahTribune". Is it possible that you have some kind of 3rd party app on that computer, for example an antivirus, a backup service or any 3rd party apps that monitor files in general, that could be looking at those folders and restoring them automatically? If you turn…

I appreciate the update, @"Shelski". Just as a test, would you mind trying our offline installer, to see if that makes any difference?

Apologies for the delay here, @"heritagehunt photoclub". We took some time to test things out, and from our end we were able to reproduce the expected behavior, which is the two points in my previous reply. Would you mind confirming that the email address you tested this with, is definitely not associated with a Dropbox…

Just emailed you, Enrico, and I'll see you there!

Thanks, @"Shelski", let me know how it goes!

Hey @"Enrico60", can we send you an email, so we can take a look at the issue internally?

Thanks for bringing this to our attention, @"Shelski". Did you manage to sign in to the app at all, or is it not even allowing you to do that? Can you try a more advanced reinstall, to see if that helps? Keep me posted!

Hey @"atakee", thanks for posting to the Dropbox Community. Basically, if you connect the USB stick to a new computer, the app will detect this as a new drive and will create a new backup for it. The original backup folder will only update if the USB is connected to the same device used to initiate the backup. Otherwise,…

Hey @"heritagehunt photoclub", I hope it's okay to jump in here. An uploader must meet the following conditions to receive email notifications after uploading a file to a file request: * Uploading is done while logged into a verified Dropbox account * The uploader is not logged in, but their email address is linked to a…

Hey @"vy3800", thanks for the nudge here and sorry to see you're still having this issue. Do you mean that after installing the Dropbox app, you're not prompted to sign in to your account? Also, I see that you had an email communication with our specialists back in November and they suggested some steps for you; did you…

Hey @"mitgeek", sorry to see that you're also having trouble with the Dropbox application. While there's no way for the Dropbox app to stop auto-updating, we'll happily look into the issue with you. Can you send us a screenshot of what you see when you hover over the Dropbox icon in your system tray? Also, how many files…

Thanks for getting back to us, @"pizzaenjoyer". Does this happen when you move files out of the Dropbox folder, or when you drag & drop files within the Dropbox folder itself as well? If you close the Dropbox application, do you get the same behavior with the app closed?

What Mark advised, is a great way to "merge" the files of your two accounts; is this what you'd like to do? Or do you perhaps want to use your Gmail address for your original Dropbox account? If so, and assuming that the account associated with the Gmail address is empty, you could simply delete it to free up the Gmail…

Hmm, this leads me to believe that instead of updating your email, you created a new account under your Gmail address. Would you mind opening a window on a different browser or a private browsing window and then try to sign in to Dropbox with your Yahoo email, to see if it allows you to sign in?

Thanks for the update on this, @"Buel", I'm glad that our support team was able to help you resolve this issue. Can you try Ned's solution here, @"LaiPeng", to see if that helps you as well?

Sorry to see that your files are missing, @"soccerlaurie". Is it possible that the emails you received, came to two different email addresses and thus you have two different Dropbox accounts? Also, what do you see in your deleted files page here and your events page here? Let me know and we'll go from there.

Hey @"SWhit", I would suggest opening a private browsing/incognito window and going to this page. From there, you can submit a help request to our support team directly, to get assistance on this as soon as possible.

Hey @"Floyd123", @"SWhit" and @"FREDCOLSON", thanks for letting us know about this. To clarify, regarding the abuse@dropbox.com address, this is an address to which you can forward suspicious emails or links sent to you to report them, but the team won't reply to those emails; they will just investigate and do what needs…

Is it a file that is actually saved in your account or does it only appear in your "recents" section?

Hey @"nestorph", I just sent you an email, so I'll see you there!

Hey @"OlivierHanotte", thanks for reaching out to us. Can you please let us know why you're not able to delete this file? Are you getting some kind of error? Any additional info would be helpful. Thanks.

What error are you getting on that computer, @"pizzaenjoyer", that's not allowing you to update the Dropbox app? Can you give us some more info and/or a screenshot of the error, so we can take a look?

Hmm, if 'early releases' is off, the installer should have given you the latest stable version of the app; can you try downloading it from this page, to see if that works?

Thanks for the update, Margot. In that case, can we send you an email, so we can take a look into this internally?

Hey @"RamblinMan", I'm glad the advanced reinstall helped you with your sync icons. The sync icons on the Dropbox icon should look like this, so if these are what you're seeing, you should be good to go.

Hey @ReReDouble, since you're on the beta version of the Dropbox app, I would suggest switching to the stable one, to see if that helps. To do so, turn off the "early releases" option here and then reinstall the Dropbox app. Keep me posted with the results.

I hope it's okay for me to jump in here, @"Energirad". May I ask, is it possible that when you first installed Dropbox on this computer, it was on any of the soon-to-be unsupported Windows OS versions? Also, have you tried uninstalling the Dropbox app, restarting your computer and then reinstalling it?

Thanks for bringing this to our attention, @"margotgommers". I appreciate you listing the troubleshooting steps you took as well, that's really helpful. Can you also try a more advanced reinstall of the app, to see if that helps? Keep me posted.

Hey @"andrewkol", I hope it's okay for me to jump in. You mentioned you're using selective sync, but I just wanted to clarify if you're referring to the feature that allows you to remove entire folders from your Dropbox folder or the feature that helps you make your files online-only. Also, can you take a look at the…

Thanks for clarifying, @"Efegar". I'm afraid there's no workaround that would help you rename your Dropbox folder in a way that would be supported. I will, however, pass your feedback along to our team!