Hannah Dropbox Community Moderator

Hey @"studius_mary", thanks for posting your question. We can't say for sure if uploading files for a transfer is faster or slower than uploading files to store in your account; is this something you've noticed on your end? Syncing files through the desktop app is a complicated process and it can take time, of course. Are…

Hey @"dmoon", can you send us the link to the job posting, please?

Hey @"NUL80", thanks for reaching out to the Dropbox Community. How large is the folder you're trying to join? If it's larger than your available space, you won't be able to add it to your account. Can you check and let me know? Thanks!

Hey @"RobertL39", are you having this issue on the account you're currently reaching out to us from? If so, can we send you an email so we can investigate further?

Glad to hear that, @"dropitlikeitshot1"! If the issue comes back, don't hesitate to let us know. :)

Hey @"amaan_"! I'm afraid that this plan is not available to all users and someone can upgrade to it only if they're prompted to do so. I will, however, pass your feedback along to our team and if you need some ways to increase your Dropbox space, you can take a look here.

Hey @"jlo-nyc", does the Photos app on your new phone currently contain the photos from your previous phone? When you say that the Dropbox app is searching for older photos, would you mind sending us a screenshot of where you see that?

Hey @"Rachapong", sorry to see you're having this issue. If you login to your account from a different browser or a private browsing window, do you get the same behavior?

Hey @"dropitlikeitshot1", I hope it's okay for me to jump in here. Just to test things out, if you quit the Dropbox app and try to reproduce the issue, does it persist while the app is closed?

Hey @"Mrmatte", thanks for bringing this to our attention. Did you just recently install OneDrive on your devices? When did this issue start? And is it possible to uninstall OneDrive, as a test, to see if it helps? Let me know what you find.

Thanks for the update, @"aalves". At this point, I would suggest reaching out to our support team directly, because they have access to account specific info, which we don't here on the Community. They'll be able to assist you further, but please share your ticket number with us, so we can keep an eye on it from our end as…

Hey @"psychomaniac189", it might sound unimportant, but have you restarted your device since this started happening?

Hey @"ndbox12", I hope it's okay for me to jump in here as well. I wouldn't suggest restoring the whole computer to a previous point in time; do you see the file in your Dropbox folder at the moment? Can you hover over the Dropbox icon in your system tray? What's the sync status there? If it shows "up to date", can you try…

Thanks for confirming, @"Beak". I've made sure to pass your comments along to our team. If you have any questions, don't hesitate to let us know!

Hey @"Toni12345678", thanks for joining us. Let's see if there's something that can be done. Can you ask the team admin to restore you to the team, to see if they're able to do so? If they can restore you, that will also restore your private files. Then, if you need to be removed from the team, they will need to convert…

Hey @"bennygesserit", thanks for letting us know. Just to confirm, you've filled all the fields including the education and employment ones, right? Also, if you scroll all the way down, do you perhaps see an error message? Keep me posted.

Hey @"Beak", thanks for reaching out to the Dropbox Community. This pop-up cannot be turned off, I'm afraid, but I will make sure to pass your feedback to our team about this. Can you also please confirm that the link you're sending is a "view-only" one and not a "can edit" one? Thanks.

Thanks for getting back to me, @"Meritakap11", and thanks for the screenshot. This is indeed an invitation to join a shared folder, however, looking at the screenshot you sent us from your events page as well, "you removed your access" could also mean that the owner of the folder removed you from it. Is it possible to…

Perfect, @"Jingyi51"! If you can search for them, it means they're somewhere in the account, so I'll agree with @"Elias_w" here; make sure to check your migrated Paper docs folder. Also, on the search page, if you click on the "..." (ellipsis) button next to the doc you searched for, then click on "Open" and then "go to…

Thanks for keeping me updated, @"Jingyi51". If you search for the names of those Paper docs through your search bar on dropbox.com, do you get any results?

Thanks for the update, Joseph. If you just close the Dropbox app and then try to recreate the issue, does it persist with the app closed?

Hey @"aalves", a few hours ago a new version of the Dropbox app was released; can you update it on your computer to see if that helps?

Hey @"saydecee", thanks for your feedback and I wanted to let you know that we totally understand your frustration over this. Since you provided your ticket number, we have raised the priority of your case, but as we have no access to account specific info here on the community, the only way to resolve this is to continue…

Hi again, @"ellapot"! Are you getting this error only with email addresses that are not associated with Dropbox accounts or is it random?

Thanks for bringing this to our attention, @"Joseph P-9". When you say slow, do you mean that syncing is slow? Can you also clarify what you mean by glitchy? Which version of the app are you currently using? You can see that by hovering over your Dropbox icon. Let me know and we'll go from there.

Hey @"TrustNordisk", thanks for the update. Can you please send us a screenshot of the error you're getting, so we can have a visual of the issue as well?

Hey @"Dave B.5", I'm glad those steps worked for you! As for the Dropbox for macOS on File Provider version of the app, it was developed to adhere to the requirements as set out by Apple and to ensure the best possible experience for our Mac users long into the future. The app will still work without the update, but if you…

Hey @"billand88", I hope it's okay for me to jump in here. It does sound like you've logged in to a different account. If your original account is a paid one, you can use our payment lookup tool, to find out the correct email address. Otherwise, you can also try to login with any other email addresses you have, or search…

Hey @"Jingyi51", thanks for reaching out to the Dropbox Community! I'd like you to follow the steps below, to see if perhaps your account has been updated to the new release of Dropbox Paper. * Log in to dropbox.com * Click 'Create' * Hover over 'Document' If you do see 'Dropbox Paper' in the list of document types, then…

Hey @"jaaayveee", so sorry to hear about your files. Was the account itself deleted or just the files? When was the last time you accessed the files and when were they deleted? Do you see anything in your events page or your deleted files page? Keep me posted.