Hannah Dropbox Community Moderator

Sure thing, @"Herricks73", I just emailed you, so I'll see you there!

Hey @"mmo", I hope it's okay for me to jump in here as well. This is quite a strange issue. To get more insight on the steps you followed, can you let me know how you connected the Dropbox application to the correct (original) account, after it was linked to the second one? Are you able to access the second account on…

Thanks for checking, @"allenvor". Can you check your "All files" page on dropbox.com, to see if you can find your Documents and Desktop folders there? Also, on the computer you deleted the folders from, can you check if there's a "Files in Dropbox" or "My files in Dropbox" folder anywhere in finder?

Hey @"andreaeastbourn1", thanks for bringing this to our attention. Are you using the Camera Uploads feature to upload your photos or are you manually uploading them? Can you send us a screenshot of the error? And which Dropbox version and iOS version are you using? Thanks in advance!

Thanks for the additional info, @"echos2". I would totally be frustrated as well, so I understand. Just to confirm, are you missing the small Dropbox icon at the bottom right of your screen, by the clock? Or the larger Dropbox icon that's pinned to your taskbar, which opens your Dropbox folder? If the former, and if you've…

Hey @"Ecnerwal", if your files are online-only (ie., they have the online-only icon) and the properties confirm that the physical space is 0kb for these files, then it seems that the feature works as it should from our side. Some of the locations where you can see a file's size, will display the logical size, others the…

Sorry to see that your Dropbox icon is missing, @"echos2". Was the Dropbox application just installed yesterday for the first time on the particular computer? Can you let us know what troubleshooting steps you've tried so far, except for Tim's solution above?

Hey @"Pupetier", thanks for joining the Dropbox Community. Would you mind clarifying what you mean by "IA"? Is it an artificial intelligence chat? And how was the Dropbox link created? I'm asking because a Dropbox account is needed to create such a link. Can you also send us a screenshot of what you see when clicking the…

Thanks for this info, Will. Can you please follow these steps, to see if they help? * Click on the Dropbox icon from your Desktop and quit the application * Open your Activity Monitor from your Mac Utilities folder * Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in…

Hey @"muestik", thanks for the additional info and thanks for your feedback here. I understand that some issues can be very frustrating, but since you're already in contact with a specialist, I'd suggest expressing any concerns or questions to them. Since the priority of your ticket was raised, your concerns will be…

Thanks for the ticket number, @"Leighton". I see that your case is with our specialists already. I have passed your comments along to the colleague working on your case and also raised the priority of your ticket, so it will be expedited as quickly as possible. If you need anything else, let us know.

I would definitely suggest reaching out to our support team, since this is an ongoing issue for you, @"JUVE-Quan". If you do reach out to them, make sure to also send us your ticket number!

Hey @"David S.178", did you get a chance to check my reply above?

Thanks for this, @"Meganemarin11". Could you please try the following steps to see if they help? * Click on the Dropbox icon from your Desktop and quit the application * Open your Activity Monitor from your Mac Utilities folder * Force quit out of the instances of the Dropbox application that are running by searching for…

Does copying or cutting/pasting the folder instead of moving it, give you the same behavior?

Approximately how much content (in MB or GB) are you uploading each time, @"SJMZR"? If you try to upload less files at a time, do you still have this issue?

Hey @"ds1234", thanks for joining our Community! Just to clarify, are you perhaps referring to a file request instead of a transfer? If so, have you checked this page? Keep me posted.

Thanks for the additional info and the screenshots, @"Meganemarin11". I'll need you to let me know the exact sync status, as it appears when you hover over your Dropbox icon. Also, did you notice that this issue appeared after some kind of update either on your computer or on the Dropbox app? Have you restarted your…

Does this mean that you see the desktop folders that you deleted, but they're empty? What does the "show deleted files" option show?

Hey @"rekz02x", thanks for reaching out to us. So, if I understand correctly, the 90GB you added to (I'm assuming) a shared folder, are taking a long time to sync to the other user's computer. Can they check their Dropbox bandwidth settings, to make sure the download speed isn't limited? Let me know what you find.

Would you mind sending us a screenshot of the issue, @"Meganemarin11"? Also, what about the right-click options in your Dropbox folder? And what do you see when you hover over your Dropbox icon?

What do you see in your backups page, @"allenvor"?

Thanks for the screenshot, @"Ecnerwal". Indeed, what you're seeing should be correct, since your files are set to online-only. One more thing you can check is the "Online-only files on Mac" setting in your account settings here; is it set to "On"?

Hey @"Meganemarin11", thanks for joining the Dropbox Community. I see that you also created another post in French, which I moved to the corresponding section on our forum. We can continue in English or if you feel more comfortable in French, a member of our French team can get back to you on the other thread. If…

Hey @"stevethegil", thanks for posting your question to our Community! The setting in question will be found in the Camera Uploads settings on your phone, you won't find it on the desktop app. To find it, open the Dropbox app, tap on "account" and then tap on "Camera Uploads". Check if that makes a difference for you and…

Thanks for sharing your experience, @"Charem", and I'm glad your issue got resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Hi @"SJMZR", thanks for your post! Taking into consideration the date of the thread you chimed in, I've made your post a separate conversation. Indeed, when it comes to this error, usually clearing cache and uninstalling/re-installing the app seem to do the trick. If you'd like to share more details about your experience,…

Welcome to our Community, @"Sossandon". Can you please clarify what you mean when you say that you updated your account? Do you see anything in your deleted files page or your events page? Let me know.

Hey @"Giusepp", for security reasons we don't have access to that info, but you should be able to find the team admin, by looking through your emails to find the invitation to the team. It should include the name and email address of the admin.

Hey @"Pablo61" and @"TheNarg", sorry to hear you're still having this issue. I would suggest opening a help request with our support team directly. To do so, open a private browsing window and go to this page to submit your request. Let us know once you have your ticket numbers.