Hannah Dropbox Community Moderator

Sorry to hear that, @"prahdaw". Can you please give us the ticket number for your communication with our support team? I'd like to investigate further. Thanks.

Hey @"JanWig", I hope it's okay for me to jump in here as well. I'm afraid that if the files need to open through OneDrive, there's no way to adjust things through Dropbox, in order for you to edit them. OneDrive is a third party app that cannot be linked with Dropbox. If there's a way for your Microsoft files in Dropbox…

Hey @"DanielK uhsadfl dsaljfsd", happy new year! Do you see the folder in question, when going to the page that Mark linked above? If so, do you see a "Join folder" button when hovering over the folder with your mouse?

Thanks, @"nipnip", happy new year! I just emailed you, so we'll continue there.

Hey @"Dave111", thanks for your reply and happy new year! When the Dropbox app is open in the foreground, do your photos/videos upload as expected? When it's in the background, do you see any difference when connected to WiFi vs. mobile data?

Hey @"Meritakap11", happy new year! Thanks for the update here as well. Is it possible to send us a screenshot of that email you got? Do you still have it? Please make sure to hide any personal info, though.

Hey @"olayinkf", I can see you have a ticket with Megan, so please keep an eye on that email chain and she will get back to you the soonest possible to continue working on your case. Happy new year!

Thanks for the update here, @"TheSavannahTribune", and happy new year! It's also possible that this is caused by some kind of 3rd party add-on or integration on your browser; can you check to see if that's the case? If not, let me know and I can send you an email, so we can look further into this.

Hey @"Frederikcs", welcome to the Dropbox Community and happy new year! Can you let us know where the signed documents are being saved when you use the HelloSign add-on in Word? During the steps you're following to sign and save the documents, are you given a choice to change the location the files are saved to? Any…

Hey @"ckiii21", I hope it's okay to jump in here as well. Before we send you an email, can you please send us a screenshot of your plan page here?

Hey @"Marshal mellow", I assume this is a continuation of the thread that Mark linked. So, in essence, you can find your deleted files in your deleted files page or your events page. You can restore them and then you can check out the version history, to see which device they were deleted from. Let us know if you have any…

Thanks for checking, Steve. According to the Help Center article I linked above, the File Provider version of Dropbox is our "latest update that utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications. This updated experience is more deeply integrated…

Hey @"thevinery1", welcome to our Community. Can you please hover over your Dropbox icon with your mouse and send us a screenshot of the exact sync status and version of the Dropbox app? If you navigate to your local Dropbox folder, are you able to find any files with blue circling arrow icons that would indicate that the…

Thanks for the update, @"joshuazhirkee433". In that case, we would suggest that you reach out to our support team directly from this page; they'll be able to give you additional info and assist you further. Let us know once you have your ticket number!

Hey @"SteveB00", if your Dropbox folder is currently under Favorites and not Locations it just means that you're not using the File Provider version of Dropbox, but the app works that way as well. What do you see when you follow these steps?

Hey @"CSantavy", thanks for joining our Community. A way to go about this, if you don't have access to the original drive, is to download the files from our website. I understand that it's a considerable amount of files, so I would suggest downloading them in batches instead. I hope this helps a bit and if you have any…

Hey @"jorge_carrarav", thanks for reaching out to us. It sounds like your account migrated to the 2020 release of Dropbox Paper. Is the Migrated Paper Docs folder still empty after you restored it? Have you tried searching for names of paper docs within your account through the search bar, to see if you can locate them?…

Hey @"Dbell654", can we send you an email, so we can investigate this internally?

Hey @"Jonesy67", can you please try the steps in this article and let us know if they help?

Hey @"daniel blueyonder", thanks for all this info. It's definitely a strange issue. Can you let us know what your exact Windows version is? Also, have you reached out to our support team about this at all?

And to you as well, @"cmussells1", happy Holidays!

Hmm, perhaps the image is too large; can you add them to your Dropbox and send us a shared link instead?

Thanks for the update, @"cmussells1". If you come across any other issues, let us know.

Hey @"digitalbeachbum" thanks for reaching out to us on the Dropbox Community. Can you send us a screenshot of how the files in the folder appear for you? Because from your description, the icon on the files doesn't sound Dropbox related. Also, you mentioned that you're trying to link the app to the Dropbox folder, which…

Hey @"nipnip", can you send us a screenshot of the right-click options you see on a folder level and a screenshot of the options you see on a file level?

Hey @"suegrant", I can see that you're still in contact with our colleague, so hopefully your issue will get resolved the soonest possible.

Thanks for the update, @"amcoffice". You could send them with a Dropbox link, if that's okay.

Thanks for bringing this to our attention, @"amcoffice". This is quite strange indeed, but let's see what we can find. Can you please send us screenshots of the errors you're getting? Also, could it be that some kind of third party app is interfering with our website, like an antivirus, firewall, etc.? Did you notice that…

Hmm, thanks for trying, @"Shelski". Can you also check if giving Dropbox full disk access makes any difference?

Sorry to see that you're having this issue, @"TheSavannahTribune". Is it possible that you have some kind of 3rd party app on that computer, for example an antivirus, a backup service or any 3rd party apps that monitor files in general, that could be looking at those folders and restoring them automatically? If you turn…