Hannah Dropbox Community Moderator

Hey @"brodrig", sorry to see you're having this issue. Have you also checked your spam folder, to see if the email ended up there? Let me know what you find.

Hi there, @"BrianSerrano", welcome to our Community. After unlinking your computer, you should be able to delete the backup folder from your backups page. If you're doing this on a mobile browser, it might be the reason you're unable to find the option to delete it; is it possible to try from a computer browser and let me…

Hey everyone, is the issue resolved for you too?

Hey @"JamesWB", thanks for posting to the Dropbox Community today! The URL links of the files that are saved in your Dropbox account, won't open for others if they're not logged in to your account. What you can do, is create shared links for each individual file. This will allow the recipients to click the links and…

Hey @"AG1979", not to worry, I've just reached out to you, so we'll continue investigating there. :)

Thanks for your feedback about the captcha, @"Hans1903", and sorry to hear about this. Regarding losing access to your files, is it possible that you've signed in to a different account on Edge than the one you're signed into on Firefox?

Thanks for the info, @"chvandenbemden". Can you let me know how many files you currently have in your local Dropbox folder? Also, are you using the stable version of the Dropbox app or the beta one? You can see that by hovering over the Dropbox icon in your menu bar with your mouse.

Is it possible that the owner of the file has deleted the file or the link itself? Is there a way to check that on your end?

Hey @"chvandenbemden", thanks for reaching out to us. Can you let me know which macOS version you're using? Is your Dropbox folder located in your internal or an external drive? Keep me posted.

Thanks for the update, @"ming3838". I'm assuming refreshing the page didn't work, so I'd suggest opening the link from a different browser or a private browsing window as well, to see if it helps.

Hey @"ming3838", thanks for joining us on the Dropbox Community. Can you give us some more info on the error you're getting? What does it say? And is this a link someone else sent you, or did you create it? Let me know and we'll go from there.

Hey @"jetter100", sorry to see that you're having trouble. I understand where you're coming from and I've passed your feedback to our team about this. Can you check the suggestions on this thread and let me know if they help? Thanks.

Hi @"tgjptg", from what I tested from my side, indeed, when an external collaborator tries to share a team-owned folder, the only available options to share said folder is through a link or a Transfer. With that in mind, there are two potential routes to follow here: * You can have the collaborator share with you (the…

Hey @"CarlaD", would you mind sharing your ticket number, so we can take a look?

Thanks for the clarifications and additional info, @"DBmaparikh75". So, just to confirm, when you're checking folders through your selective sync settings, instead of "online-only", they sync to your computer as "available offline" and are taking up hard drive space, is that right? Can you let me know which Dropbox version…

Hi there, @"mkuja", sorry to see that you're missing files from your account. Can you check your events page, to see if you can find any deletion events related to those files? Let me know what you find.

Hi there, @"DBmaparikh75", thanks for reaching out to us. I'm not exactly sure I'm following you, so I'd like some clarifications. The way things should work is you should be able to see all your files in the Dropbox folder (unless you've removed any folders through selective sync). The files should be either online-only…

Sorry to hear that, @"mas12509". Have you tried a different browser, to see if you get the same behavior? Also, does it help if you reset your password? If you could send us a screenshot of what you're referring to, while hiding your personal info, would be really helpful as well. Thanks.

I see. In that case, we could send you an email, so we can investigate this further internally. Let us know if you'd like to do that

Thanks for bringing this to our attention, @"djcopnkr69". Is it possible that there's some kind of security program that might be interfering with the Dropbox app, like an antivirus, VPN, firewall, etc.? If so, can you temporarily disable them, to see if it helps? Let me know how it goes.

Thanks for the update, Laura. If you search for names of files through the search bar in the "all files" page, do you get any results?

Sorry to hear that, @"Laura0680". Do you remember when the last time that you accessed these images was? Were they in a shared folder(s) or non-shared? Let me know.

Hey @"tgjptg", thanks for reaching out to us. Can you please check this setting in your admin console and let me know if it's set to "On (Anyone)"? Thanks.

Grazie per l'aggiornamento, Gerardo! Sono davvero felice di vedere che sei riuscito a risolvere il problema. Se hai bisogno di altro, faccelo sapere. Ti auguro una buona giornata! --------- Thanks for the update, Gerardo! I'm really happy to see that you managed to solve the issue. If you ever need anything else, just let…

Thanks, @"CescoAiel". Unfortunately, we don't have any info on why this might be happening and whether it's a re-sync or just a re-index, especially if the app can't do its thing and finish what it started. I have, however, passed your feedback along to our team and if you need anything else, please let us know.

Thanks for the screenshot, Sheila. If you try this from a different browser, do you get the same error?

Thanks for the update, @"Fairwan", and for your feedback. I'm glad you were able to locate the Dropbox icon and the preferences. If you need anything else, let me know!

Grazie per questo, Gerardo. Hai app di terze parti che accedono alla cartella Dropbox? Se sì, puoi disattivarle e farmi sapere se questo aiuta a far apparire le opzioni del clic destro? ------- Thanks for that, Gerardo. Do you have any 3rd party apps accessing the Dropbox folder? If so, can you please disable them and let…

Hey @"Fairwan", thanks for joining our Community. Since the thread you posted in was pretty old, I moved your post to a thread of its own. As for the Dropbox app, can you confirm that you're clicking on the Dropbox icon in your system tray, by the clock? A tray window should open for you to access the app's preferences.…

Hey @"Blair Sherwood", thanks for reaching out to our Community. Keep in mind that a selective sync conflict means that you have two different folders with the same name in the same location and that the original is removed through selective sync. That means that you should be able to find the original folder in your…