Hannah Dropbox Community Moderator

Hey @"RP15", thanks for your post today. If your external drive is encrypted APFS, I'm afraid that it's not supported. On Mac computers you can backup HFS+, APFS, exFAT and FAT32 formatted drives. I hope this clarifies things, but if you still have questions, don't hesitate to let me know. Thanks.

Hey @"scottynyc", the only Dropbox folder that's linked to your account should be the one you can find in the "sync" tab in the app's preferences. The rest of them do not sync to your Dropbox, so if you've made sure that they don't contain any files you need, I guess you can delete them. I hope this helps!

No worries, @"Misery1313" and thanks for the clarification. Are you using Dropbox on a mobile browser or on a computer? Can you let me know which version of Chrome you're using?

Hey @"Mdearing3540", before uninstalling/reinstalling the app, I'd like to gather some more info. Can you please click on the Dropbox icon in your system tray, then on your profile pic/initials, then on "preferences" and then on "account" and let me know if you see the same email there, like on the Dropbox website? Also,…

Thanks for that, @"indub". Have you tried reaching out to the GarageBand's support team for more info on this?

Thanks for the update, @"StopThis". This would still be an invitation to edit the folder, which requires you to use your own space. It just means that you're signing in to Dropbox with your Google account. If your account doesn't have enough space to add the folder, the best way to go about it is the file request option. I…

Thanks for that, @"TartanTrumpet". So, when someone disables the backup feature, they're presented with two options; one is to keep the files in Dropbox and the other is to move them back to their original location. Do you remember which one you chose? Also, can you see the images that are inside the "Mac" folder in…

Thanks for the additional info, Andrew! Can you perhaps test if the same thing happens with unedited photos? And do you see the same behavior when uploading from other browsers as well?

Hey @"Charem", thanks for reaching out to us. Indeed, the emails about attempted sign-ins only come when someone is trying to login to your account, however no issues have been reported about something like this. In the email, you should also see the sign-in details; do they appear suspicious? Have you tried using a…

Thanks for your updates, @"DHK" and @"nraihani". Just to confirm, you're not getting any error messages, right? The app just crashes silently with the Dropbox icon disappearing from your menu bar? Have you tried reaching out to our support team about this?

Hey @"AndrewClements", thanks for joining the Dropbox Community! Can you let me know how you're uploading the original photos to your Dropbox account? Which Dropbox platform are you using? Are you editing the original photos through some kind of third party app before uploading them to Dropbox? Let me know and we'll go…

Hey @"StopThis", thanks for joining our Community. Indeed, if you've been given edit access to a folder, the folder needs to be added to your account for you to upload files in it. If you want to upload files to someone else's Dropbox account, without affecting your space, they'll need to send you a file request. I hope…

Hey @"indub", are you performing these actions through the Files app? If you go to your Dropbox account online, are you able to see the files that are giving you the issue?

Sorry to hear about this, @"Misery1313". Have you tried accessing our website from a different browser or from a private browsing/incognito window to see if that helps? Also, when you say that you've "installed 3 different apps", can you give me some more info on that? Which apps are you referring to? Thanks in advance.

Hey @"David S.178", thanks for reaching out to us again. Can you please clarify if you're editing the contents of the files in question or if you're just editing the names of the files? A file's modified date should update on all devices and dropbox.com, if you edit the file in your Dropbox account or another user edits…

Hey @"egrk12345", welcome to our Community and thanks for reporting this. Just to confirm it's not a browser issue, would you mind clearing your main browser's cache and trying again? Let me know of the results.

Hey @"maracyuca m.", did you follow Rich's steps to submit a help request to our team? If so, please send us your ticket number, so we can look up the communication in our system. Thanks!

Hey @"rdx111", thanks for this info. If you simply open the Dropbox app on your phone and go to the "Photos" tab, do you see any messages at the top? For example, that the app is still backing up your photos/videos?

Hi from me as well, @"Ed Martin"! If this action dialog is coming from your OS, you won't be able to change the setting through Dropbox, but through your OS settings; have you tried searching there? You can contact Apple for assistance on that as well.

Hey @"christy21", indeed, if the recipient's account doesn't have enough space, they won't be able to add the folder to their account. Also, I'm afraid that searching isn't possible through shared links for any type of account, but we do appreciate the feedback on this and I've passed it on to our team. I hope this…

Hey @"Annakana", if the account got deleted, then there's not much that can be done, I'm afraid. But can you please search your email account for emails from Dropbox, to see if you can find anything that would give us some clues as to what happened? Also, to confirm, what exactly did you see when you tried to login to your…

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Thanks for checking, @"TartanTrumpet". Just to confirm, what is the exact location of the "Mac" folder? Can you send us the folder path?

No worries, @"Skeeter709", I'm glad you were able to sync a file as normal. If the issue returns, let us know!

Sounds good, @"wtmintern3"! If you need anything else, let us know.

Hey @"wtmintern3", here's a link to the backups page: https://www.dropbox.com/backup/all I hope this helps!

Hey @"MakeOATS", can you please log into the account in question and send me a screenshot of your plan page?

Thanks for the update and the screenshots, @"JoelBille". Can you manually switch the old files you don't need to online-only, to see if that changes the behavior for your recent files? And please, do make your recent files available offline and let us know if they stay that way.

We really appreciate your feedback on this, @"speedoflight". I've passed your comments along to our team and if you have any questions, let us know.

Thanks for the update here, @"TartanTrumpet". Can you please follow these steps to disable the backup feature on your computer? Let me know what happens once you do so.