Hannah Dropbox Community Moderator

Thanks for bringing this to our attention, @"Tellusius". The first thing you need to check is the sync status of the desktop app, to make sure the backup is done; you can do so by hovering over the Dropbox icon in your system tray with your mouse. Also, what do you see regarding this backup on your backups page here? Let…

Sure thing, @"MerlinAwards", I just emailed you. See you there!

Happy to hear that, @"bulldogman"! No need to delete the installers, just use this link to reinstall the app and let us know how it goes!

Thanks for the update, Mercedes! In that case, I would actually suggest reaching out to our Dropbox Sign team directly. You can do so by filling out the form here. They should be able to assist you in figuring this out really soon!

Thanks for the update, Michel. Can you please confirm that you don't have any 3rd party apps that might be interfering with the Dropbox app? For example, some kind of security program, like a firewall, antivirus, VPN, etc.?

In this case, can you follow the steps below, @"bulldogman", and let me know if they help? * Open the "Task Manager" by right-clicking your taskbar and clicking "Start Task Manager". * Click on the "Processes" tab to see if there are any other processes associated with Dropbox. You may need to click "Show processes from…

Hey @"MerlinAwards", can we send you an email, so we can check out your issue internally?

Hey @"Michel J", thanks for the update here. Jay meant that if the Dropbox application works correctly on your computer, you should have a small Dropbox icon in your system tray at the bottom right corner of your screen. I'm glad to see that everything works now, but if the issue returns, please let us know.

Hey @"serenke3", can you follow the steps here to see if they help?

Hey @"Anthroevolve", please take a look at the documentation here and here and let me know if you have any questions. Thanks!

Hi all! Just to let everyone know, this is indeed an issue that our team is aware of and they're currently working on a fix. Once we have more info, we'll make sure to update you here.

I see, thanks for clarifying, Mercedes. Are you using a Dropbox Sign account to send your signature requests or are you doing it from the Signatures page on dropbox.com?

Hi again, @"bulldogman". Does restarting the computer help at all?

Hey @"DBuser3000", thanks for posting today. I'm glad to see you don't have this issue on your Chrome browser. Make sure to clear the cache on Safari to see if it helps. Thanks!

Hey @"DJOS85", thanks for reaching out to our Community. Can you check out this article and make sure you've followed all the correct steps? Make sure to also check the FAQs at the bottom of the page, to make sure you're eligible. Let me know what you find.

Hi there, @"Mercedes Butiron", welcome to our Community! You should be able to change the name on your Dropbox account by following the steps in this article. Let me know how it goes. Thanks!

Hey @"jenmsherm", I can see that Walter replied to you on your other thread here, so make sure to check his answer.

Hey Colin! Do you mean that the Dropbox icon now appears on all folders on your computer? For example, your Desktop, Downloads folders, etc.?

Hi from me as well, @"Colin_posts_here"! Would you mind letting us know your Windows version and what the Dropbox app's sync status is? You can see the latter if you hover over the Dropbox icon in your system tray. Also, are you having the screenshot issue when you try to take screenshots of right-click menus in folders…

Hey @"Cream", in a previous reply Walter had asked if the issue persists when the Dropbox app is paused and if it is, we could send you an email to investigate the issue further. Shall I go ahead and send that email?

Sure thing, Christine! I just emailed you and I'll see you there.

Thanks for confirming, Christine. In that case, can I send you an email as well?

Sorry to hear that, @"christinema". Have you tried on a different browser or a private browsing window, to see if you get the same behavior?

Thanks for the additional info, @"Soxadb". Can we send you an email, so we can take a closer look into this?

Hey @"RichardNeedsHelp", I just sent you an email, so we'll continue there. Thanks!

Thanks for the screenshot and the additional info, @"Cream". If you create copies of these images within the Dropbox folder (both in the same folder or in a different one), does the issue still persist?

Hey @"ROBERT369", sorry to hear about this situation. Have you reached out to the new admin of the Paper docs by any chance?

Would you mind sending us a screenshot showing the issue, @"Cream"? Also, just to confirm, does the issue persist when the Dropbox app is closed?

Thanks for the clarification on the folder, @"bulldogman". Regarding the app, if you uninstall it, restart the computer and then reinstall it, does it make any difference?

Hey Steven. Does the Dropbox app work on your PC at the moment? If you hover over the Dropbox icon in your system tray, what do you see? Do you even have the icon there?