Hannah Dropbox Community Moderator

Hey @"rlesperance", thanks for your post! I just tested this and I do see a "scan files" option, when long pressing the Dropbox app's icon on my iOS device. I'm on iOS 18.5 and Dropbox app version 426.2.2. Do you have the most recent version of the Dropbox app? If not, please update it and let me know if the option shows…

Thanks for keeping us updated, @"theIdeaMen"! If you come across any other issues, please let us know. Have a great week ahead!

Thanks for that, @"John Bingley", we'll wait for your update.

Hey @"Bekika", thanks for bringing this to our attention. Where are you trying to delete your conflicted copies from? Your local Dropbox folder or your account online? Have you tried restarting your computer, just as an initial troubleshooting step? Let me know and we'll go from there.

Thanks for the update, @"wiffle". Can you let us know what your macOS version is?

Hey @"wiffle", thanks for reaching out to us. Where is your Dropbox folder currently located? Also, you can take a look at this article from our Help Center with some really useful info regarding your inquiry. Let me know if you have more questions and I'll be happy to clarify anything!

Thanks, Mark, whenever you're ready!

Hi there, @"TKHammond", welcome to the Dropbox Community and sorry to see you're having this issue. Does this only happen with password-protected files? Can you download other kinds of files? Have you tried from a different browser, to see if the behavior persists? Let me know what you find.

Sure thing, @"falsters4", I just emailed you and I'll see you there!

Hey @"jamalarain" and welcome to our Community. When a file/folder gets deleted, the first place you want to check is your deleted files page to see if you can locate and restore it from there. Your events page should also give you info about all actions taken in your account, including deletions. And if the folders you're…

Sorry to hear about your files, @"falsters4". The issue in this case is that the files were deleted more than 30 days ago, which is the recovery window for our Basic accounts. Just to confirm if there's anything that can be done, can we send you an email to investigate internally? Let me know.

Hey @"emmlev", really sorry to hear that. Can you let me know if you've tried any of the troubleshooting steps in this thread? If you quit the Dropbox application on your computer, does the issue persist?

@"cksdud5444"님, 안녕하세요. 커뮤니티에 글을 남겨주셔서 감사합니다! Dropbox 서비스를 이용하면 여러 기기에서 파일을 동기화하고 다른 Dropbox 사용자 또는 Dropbox를 사용하지 않는 사용자와 공유할 수 있습니다. Dropbox의 주요 플랫폼은 Dropbox 웹사이트, Dropbox 데스크톱 앱, 그리고 기기에 설치하여 파일을 동기화하고 공유할 수 있는 Dropbox 모바일 앱입니다. 특정 플랫폼이나 기능에 대해 궁금한 점이 있으시면 알려주세요. 감사합니다! ----------- Hey @"cksdud5444", thanks for taking the…

Thank you both for your replies. Just to make sure we've checked all fronts, can you take a look at every step in this article and let me know if anything helps? Specifically the part about giving the Dropbox app full disk access.

Hey @"littlevee99", sorry to hear that. Can you hover over the Dropbox icon in your menu bar to see the current sync status and version of the app? If you click on the Dropbox icon, then on your profile pic/initials and then on "view sync issues", what do you see?

Thanks for bringing this to our attention, @"Benjamin Gordon". In your screenshot, I can see that a file has a "." (period) in the name. If you remove that period, does the file sync? You can also take a look at this article for more info on how to name files so that they sync as normal. Let me know if that helps or not.

Thanks for bringing this to our attention, @"TerriM". Just to confirm, these emails are coming from a legit Dropbox address, right? Are you still receiving them? And can you send us a screenshot of the email, so we can have a visual? Just please make sure to hide any personal info on the screenshot. Thanks!

Hey @"baharid", thanks for reaching out to the Dropbox Community. These lock icons are something that's generated by your OS and not Dropbox in this case, so you might need to change some kind of setting on your computer to stop this from happening. Just to confirm, you do have edit access to the particular shared folder,…

Hey @"Pam123456", welcome to our Community. Can you please clarify if you used the Dropbox desktop app or the Dropbox mobile app to add the files? If it was the desktop app, can you please hover over the Dropbox icon in your system tray/menu bar to see the sync status and version of the app? Let me know what you find and…

Thanks for the update, @"Nanavirginnia "! I'm glad to hear that. If you come across any other issues, let us know. Have a great weekend!

Thanks for keeping us in the loop, @"Konishiki1745"! I'm glad to see that your issue was resolved. If you need anything else, don't hesitate to let us know. Have a great day!

Thanks for clarifying, @"Jowy". We've marked your feedback and shared it with the team. Let us know if you have any questions!

Hey @"Ibert", thanks for the reply! If you're an admin of a Dropbox team, you should be able to manage external sharing from your admin console and basically disable sharing links externally. You can see more info and instructions here. I hope this helps, but if I misunderstood your request, please get back to me with…

Thanks for keeping us updated, @"Laura Galassi"! Let us know how it goes.

Hi again, @"ggilmore", and thanks for the screenshots. I'm sorry if I missed something, but according to the screenshots, the folders that appear in your local Dropbox folder seem identical to what you see online; should there be some subfolders within those folders, that are not showing up? If so, can you also check the…

Hey @"KS" , thanks for the update. Can you please give us the number for your most recent ticket, so we can take a look?

Hey @"nbonino", if you're accessing and updating the shared folder from the website, it's expected that you don't receive notifications about updates in the folder. The only email notification you should be receiving is the weekly digest with a summary of the changes in your shared folders. However, if you use these steps…

Sorry to see that you're having issues submitting a help request to our support team, @"SirRoke". Can you use a different browser to see if that helps, please?

Thanks for bringing this to our attention, @"ggilmore". If you close the Dropbox application and then relaunch it, does it make a difference with the folder that's grayed out in your selective sync settings? If not, try restarting the computer itself. Also, since you mentioned that you're on a team account, if the above…

Hey @"azalea4va", thanks for taking the time to post to our Community. I do see that you were able to figure out how selective sync works, which basically removes folders from your Dropbox folder, but keeps them in your account on dropbox.com. We really appreciate your feedback about our documentation, though, and…