Hannah Dropbox Community Moderator

I tried to highlight them better here, let me know if that's not what you see on your end. Make sure to try other browsers or a private browsing window as well.

Hey @"Christoph24", I'm happy to see that you've figured out the issue here. Feel free to come back to our Community, if you have any other issues or questions. Have a great day!

Thanks for the update here, @"asd saiyan". Do you perhaps have any security programs running on your computer, like an antivirus/firewall/VPN? If so, please temporarily disable them, to see if it helps.

Hey @"Mkojiro", if you hover over that space I circled in yellow, you should see an option to drag out the column size; can you try and let me know if it helps?

Hey @"alex g.33", thanks for the info here. I see you mentioned you're running the 193.4.5594 version of the app, but the current stable version out is 219.4.4463; can you try updating the app, to see if that helps?

Hi again, @"mrjw"! Can you please follow these steps and let me know if they help?

Thanks for your reply and the screenshot, @"asd saiyan". Did you also have a look at the link Megan posted on her reply here?

Hey @"Clayton King", thanks for your post. Since the thread you replied to was pretty old, I moved your post to a thread of its own. Can you please let me know which iOS version and which Dropbox version you're using? A couple of screenshots of this behavior would also be really helpful, if you could send us some. Have you…

Hey @"robafc", thanks for reaching out to us. You're having this issue on the Signatures page on dropbox.com, right? I just tested this on my end, and everything looks good, so I wasn't able to replicate your issue. Can you send us a screenshot of the signature box and how it looks on your end when you click on it? Do you…

Thanks for keeping us updated on this, @"Bobingabout". If the issue comes back, do let us know. Have a great week ahead!

Hey @"jst601", thanks for your post! I'm glad to see that you figured this out. If you need to access the folder in question, a workaround would be to ask the owner for a shared link, which will give you view-only access and won't affect your space. Let me know if you have any other questions.

Hey @"asd saiyan", sorry to hear that. Can you send us a screenshot of the error? Please make sure to follow these steps here as well and let us know if they help.

Hey everyone, this idea is open! If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"RRR for planetearth", thanks for posting to our Community. I moved your post to a thread of its own, since the topic of the thread you replied under was different. Can you give me some more info on your situation? Are you using a VPN and you logged in to the Dropbox app with your VPN enabled? Did that cause an issue…

Anytime, @"kapnitin"!

Hey @"kapnitin", thanks for reaching out to us. I completely understand your frustration over this. I can see you've done what needs to be done on your end and contacted our support team, so thanks for the ticket number. Your case is with our specialists from what I was able to see and they're working on your case as we…

Thanks for the clarification, Rhys. Can you let me know how you originally added the shared folder to your account? Were you invited to join the folder with an email invitation or were you sent a link and you chose the "Copy to Dropbox" option?

Thanks for the update, @"priester68", this is indeed a strange case. If you delete the link for this folder from your links page and then create a new one, does this behavior persist with the new link as well?

Thanks for checking that, Julia. As a test, can you move a file with the red x icon on it out of your Dropbox folder, and then back in to see if that makes any difference?

Hey @"Rhys Davies", thanks for joining our Community. When you say "team", can you please clarify if you're referring to a Dropbox Business team? Or are you all individual Dropbox users with access to the same shared folder? If what you described is what you're seeing in your local Dropbox folder, can you check how things…

Thanks again for the update, Julia. If you click on the Dropbox icon in your menu bar, then on your initials/profile pic and then on "view sync issues", does the app report anything there?

Thanks for the update on this, @"Julia C.16" and for the additional info. Can you please follow the steps in this post to see if they help?

Thanks for keeping us updated on your issue, @"Haakon123123". I'm glad to see you managed to resolve this. If you need anything else, let us know!

Happy to hear that, Frank. Let us know if you need anything else!

I'm happy to see that you can share your links again, @"Chitown " ! Have a wonderful week ahead!

Hey @"margotgommers", thanks for the reply here. I understand where you're coming from and I did mention why this happened in my previous reply, but if you're still having this issue, please let us know and we'll send you an email to open this case again for you.

Hi again, Nicolas, and thanks for the update. Did the re-sync help resolve your issue eventually? Or does it persist? Keeping the Dropbox folder on an external drive is not something we recommend, exactly because such issues may arise, but hopefully this won't happen again.

Hey @"0b0gp8crs", sorry to hear about this. Have you logged in to your account on a different browser or a private browsing window, to see if you get the same behavior?

Thanks for the nudge here, @"Jami T", and sorry to hear about this. Can you go to this page and follow the steps here, to see the size of your files and calculate the size of your folders and see what you can find? Thanks.

Hey @"Joeweys", have you tried doing this from a different browser or a private browsing window? Let us know what you see.