Hannah Dropbox Community Moderator

Hey @"zedadams", thanks for the nudge here. Is it possible that you've chosen not to sync your files through the selective sync feature? You can check that by following these steps here. Let me know how it goes!

Hey everyone, this idea is open! If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"User34", what Jay means is that you won't get a notification on your mobile device about a file being added to your account. The Dropbox app on your mobile device will send you other types of notifications, for example when someone shares a folder with you, or the security code needed to sign in to your account on…

Hey everyone, this idea is open! If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Happy to see that you found our info helpful, @"zanderpm"! If you need anything else, please let us know. Have a great day!

Thanks for the nudge here, @"mitrevit", and sorry to hear that. Do any of the existing troubleshooting steps in the thread, like trying from a different browser or a private browsing window, help?

I'm glad to see that you were able to locate the file and resolve the syncing issue! Regarding indexing, it's part of the syncing process as well, as it helps look for changes on files that need to get updated, without having to re-sync the files from scratch, so it can't be turned off. I've passed your feedback along to…

Hey @"User34", thanks for reaching out to us. The article you linked mentions that the Dropbox app on iOS provides push notifications about shared folder invitations and when links are shared with you. At this time, there's no setting for the notifications you mentioned, but you can follow Mark's advice and I'll also pass…

Thanks for the ticket number, @"KayITSolutions"! I passed your comments along and raised the priority of your ticket, so a member of our team will get back to you really soon.

I see, thanks for the update here. Have you reached out to our support team about this yet?

I wanted to add that if what Mark suggested, doesn't work, you can reach out to our support team again, since you didn't receive a ticket number. To do so, you'll need to open a private browsing/incognito window and go to this page. Submit your request and let us know your ticket number. Thanks!

Hey @"TreborG2", thanks for the update here. Can you check and let us know who the sender of the email that you received is? Not the email address of the person in the body of the email, but the actual sender. Did the email come from an official Dropbox domain?

Hey @"zanderpm", regarding the file requests, once you upload the files, you won't be able to access them any more, only the owner of the folder will. If you just need to access the files (view/download) though, the owner could send you a "view-only" link to the folder. I hope this helps!

Hi again, Mark! What Megan mentioned, refers to Dropbox on File Provider specifically. Basically, if you're using the File Provider version of the Dropbox app, the icon isn't supported. But if your other account is linked to the non-File Provider version of the app, then the icon is supported. Let me know if you have other…

Hey @"KayITSolutions", thanks for reaching out to us. I wasn't able to locate your ticket number, can you please include it in your next reply? In the meantime, can you also add no-reply@dropbox.com to your email contacts and try to log in again, to see if that helps? Thanks!

Thanks for the clarification, Julian! From what I can see on your sync status (the "indexing [file name]), that particular file has a "." (period) in the name, which is an unsupported character. If you locate that file and remove the period, does it help?

Hey @"finetuned", welcome to our Community. Would you mind clarifying exactly what you mean by "log files"? Regarding the file in question, can you please check the sync status of the Dropbox app, by hovering over the Dropbox icon in your menu bar and let us know if it reports any errors? If you do indeed locate the rename…

Thanks for the clarification, @"Maddilynxdimick". While you can't do that using your mobile device, you can do it from a computer. One way to go about it, is to install the Dropbox desktop app on your computer and sign in to your Dropbox account. The app will create a local Dropbox folder on your computer and once you've…

Thanks for reaching out to the Dropbox Community, @"Mark Shreds". I'm sorry to see that you're having an issue with this, but let's see what we can find. Regarding your support options, you can find them on this page, however, you'll need to choose your issue type first to see them all. As for your issue, on the Dropbox…

Hey @"banana999", thanks for letting us know and sorry to see you're having this issue. I just reached out to you via email, so we can take a look. Waiting for your response. Thanks!

Thanks for the update, @"mcboanova". Basically, in this case what you can do is: * Sign out of the Dropbox app * Delete/uninstall the app and reboot your machine * Check your files online to ensure that everything you want to keep, including updates, is backed up. If not, it might be best to keep a copy of the files you…

Hey @"xarock", thanks for joining our Community. I just emailed you to investigate your issue further. When you can, please reply back to me. Thanks!

Hey @"petermooreworld", thanks for the additional info and screenshots. If you right-click on a file or folder in your Dropbox folder and change its state, say, from available to online-only, does that bring the cloud icon next to that file?

Hey @"KFit", thanks for posting again. I just emailed you to investigate your issue privately. Just make sure to reply back to me, though, so we can assist you further. Thanks.

Hey @"Craig12345uk", I understand where you're coming from, so to get to the bottom of this, I sent you an email. Get back to me when you have a chance and we'll investigate this further. As for you, @"Matrona", are you also using version 225.4.4896 of the Dropbox app? Also, what is your computer's OS and version?

I completely understand where you're coming from, Martie, and rest assured that we will get to the bottom of this, one way or another. Is it possible to send us a screenshot of the error that you're getting?

Sorry to hear that, Martie. If you do the uninstall/reinstall process again, does it help?

Hey @"salwa ali", thanks for reaching out to us. Although the body of your message is missing, from the title I understand that you're having issues with your shared links. I reached out to you via email, so we can investigate the issue internally. Cheers!

Thanks for the update and the screenshots, @"mcboanova". If you go to the "account" tab of the Dropbox app preferences, which account do you see linked there? Does it show your previous job's account or the correct one?

Hey @"Jefe Junior", welcome to our Community. It looks like you're having the issue described in this article. If this is the first time this happened, your sharing ability should resume again 24 hours after the limit was reached. I hope this helps.