Hannah Dropbox Community Moderator

Hey @"llw212", thanks for taking the time to get back to me. I do understand where you're coming from and I wanted to assure you that I passed your comments and feedback along to our team. Regarding the website, it might help if you cleared your browser's cache. I'm also including a copy of my previous response to you and…

I see, thanks for the update, Koen, pretty odd indeed. Would you mind sending me a screenshot of your sharing settings in the admin console? Also, if you try sharing the folder from the all files page instead, do you get the same behavior?

Sure thing, @"willdingo", I just emailed you and I'll see you there!

Hey @"Koen W.", thanks for reaching out to us today. Is the behavior on the screenshots what you see when trying to share the folder from your "all files" page? Can you try from the "content" tab in your admin console, to see if you can change the sharing settings and share the folder from there?

Hey @"1104", sorry to see that you're having this issue. Quite strange, indeed, but let's see what we can find. Are you having this issue when trying to upload or create files using the Dropbox website or the local Dropbox folder on your computer (desktop app)? If it's the website, can you try another browser or a private…

Hi again, @"willdingo", and thanks for the update. Can we send you an email, so we can send this to the team for review?

Hi from me as well, @"Isuru W". If you'd like to be removed from the team and return to an individual Dropbox account, only the admin has the ability to do that for you. They'll need to remove you by following the steps in this article. This will remove you from the team, but you'll keep your account and your personal…

Hey @"llw212", I think you re-answered my initial questions on my first reply here on the thread; I posted another reply, would you mind taking another look to see if you can find it? To send us screenshots, you can either click on the camera icon on the bottom of the reply box when typing your reply, or you can just copy…

Hey @"GideonFalls", thanks for the ticket number. From what I can see, this ticket is closed and it seems to be about a kind of different issue; have you reached out to our support team about the issue you're currently having? If not, we'd definitely suggest reaching out to the team again, since we can't access…

No problem at all, Muhammad! Let us know if you need anything else. Have a great day!

Thanks for the update, @"willdingo". If you login to your account online through a different browser, are you seeing the same behavior?

Welcome to our Community, @"willdingo". I tried to recreate this and everything works fine for me, I can see my template online and on the iOS Paper app and can delete it from both locations. If you open the template from the Paper app and then tap on the "..." (ellipsis) icon at the top right corner, do you see a "delete"…

Hey @"aptokash", before deleting anything, you need to make sure the opting out process is finished and the Dropbox app is "up to date", when hovering over the Dropbox icon in your system tray. Then, you need to determine which Dropbox folder is the one syncing with the app. So, you'll need to check the "sync tab" of the…

Hi again, @"llw212"! Regarding the sync icons, I believe you'll find the info in this article very useful and explanatory. As for making all your files and folders available offline, try right/control-clicking the Dropbox folder itself on the Mac Mini and choosing "make available offline"; this should download everything…

Thanks for checking anyway, Peter. In that case, can we email you, to see what we can find internally?

Thanks for the detailed update, Peter, we really appreciate it. There's one more thing I'd like you to check; can you follow these steps to see if the Dropbox app has full disk access on the computer?

That's great to hear, Martie, I'm glad to see it worked! Hopefully, it will remain this way, but if you come across any issues again, let us know.

I see, thanks for the clarification, Martie. Have you ever tried to uninstall/reinstall both Dropbox and the Excel app, to see if it helps?

Thanks for the update here, @"Martie". Are you getting the error above when you simply open the files to preview them in the Dropbox app? Or when trying to open them in the Excel app to edit them? What is the size of the files giving you this error?

Happy to hear that this workaround helped you, @"modelit". Let us know if you need anything else! :)

Thanks for the additional info and screenshots, @"alowe2025", I can see them on my end. Can you check the location of the file? Meaning, does it look like it's stored in your main Dropbox account or in some kind of folder? If you go to your events page, do you see anything related to this file?

Hi from me as well, @"modelit"! After playing around with folders and their permissions in a team folder, I found that this is how you can achieve what you're looking for: So, say you have a team folder "A" and all team members have edit access to that folder, and within, you have a subfolder "B" that certain team members…

Hey @"catlover", sorry to see you're having this issue. Can you give us some more info on your case? What is your exact setup and OS info and which version of the Dropbox app are you currently using? Any additional info you think will be helpful, please share it with us as well.

Hey @"petermooreworld", sorry to see that you're having such an issue. Is the app still stuck syncing this specific file? Has the number of files syncing changed at all?

Thanks for letting us know about this, @"llw212". This is indeed quite a strange issue, but let's see what we can find. Firstly, can you let us know the current sync status and version of the Dropbox app on your new Mac Mini? You can see that by hovering over the Dropbox icon in your menu bar. Also, if you follow these…

Hey @"Muhammad S", thanks for joining our Community. I just sent you an email, so we can investigate this further. Just get back to me when you get a chance. Thanks!

Hey @"tsha", sorry to hear that you're having issues with your transcript. Have you tried any of the troubleshooting steps provided in the original post? If not, please try them and let me know what happens.

Hey @"CaptZack", thanks for the nudge here. As we mentioned above, we're not in charge of the assets on WinGet and that's run entirely by their community. So, in this case, I'd advise that you report this with WinGet for further info.

Hey @"alowe2025", thanks for reaching out to us. Where exactly in your account are you seeing this file? Does it show up in your list of saved files in your "all files" page? Or does it perhaps show in the "suggested for you" or the "recents" section? If you do a search for the file through the search bar in "all files",…

Hey @"Farnaz12", thanks for letting us know and sorry to see that you're having an issue. I just sent you an email, so we can investigate this further internally. See you there!