Hannah Dropbox Community Moderator

I see, thanks for the screenshot, Wilbur. Can you please use the steps in this article to view the size of your files and folders on our website, to see if we can find what's causing your account to be over-quota?

Hey @"WilburNJ", thanks for the nudge here. I'm sorry you feel that way; we really appreciate your feedback and I did pass your comments along to our team about this. However, I'd be happy to investigate this a bit further, if you'd like, so we can see what's happening. Can you please send me a screenshot of what you see…

Thanks for the update and the screenshot, @"gordon99"! Is this what you see if you click on the "Dropbox" option on the sidebar of your file explorer as well? Also, can you please click on the arrow that shows the hidden icons in your system tray, at the bottom right of your screen by the clock to see if there's a small…

Hey @"litgit", thanks for keeping us updated on this; I'm glad to see everything is back to normal now. I've passed your feedback along to our team as well, so thanks for your comments, we really appreciate them. If you need anything else in the future, please let us know!

Glad to see this now works for you, @"pete67236"! If you come across any other issues, please let us know. Have a great day!

Hey @"6062535", would you mind sending us a screenshot of what you see on this page?

Thanks for the suggestion, @"FFHC"! I've passed this along to the team. Let me know if you have any questions!

Hey @"bernie228", just to confirm, are you having this issue while the Dropbox app is closed? How long have you been having this issue? And which version of the Dropbox app are you using? You can see that by hovering over the Dropbox icon in your system tray.

Hey @"ZedVal", welcome to our Community. I moved your post to the section of the Community that's dedicated to solving issues such as your own. In order to help you, I'll need some additional info about the issue. Do you mean that you're updating your files on one computer and your updates are not syncing to the other one?…

Thanks for your feedback on this, @"Suhani". I've made sure to pass your comments along to our team. If you have any questions, please let us know. Have a great day!

Hey @"14mo444rp4", thanks for joining us here on the Dropbox Community. Would you mind sending us a screenshot of what you see on the plan page of your account settings here? Do you perhaps have any shared folders or backup files taking up your space? Thanks in advance!

Hey @"nw_photolaureate", thanks for your post. A Dropbox shared link allows access to the content it's created for, so if you create a link to a folder, the recipients will gain access to the folder and whatever is in it. That behavior shouldn't change when adding password protection to the link; is this not the behavior…

Not a problem, @"ccjc4sub". If you need anything else, just give us a shout and we'll be happy to help!

I completely understand, @"ccjc4sub". Rest assured that your feedback and comments about this have been passed along to our team. If you'd like to, we could open a ticket so we can look further into this and see if there's some way we can further assist, but I just wanted to assure you that I've personally passed…

Thanks for the confirmation, @"PDub81". I just sent you an email, to investigate and see what we can find out about this internally. Just get back to me when you can. Thanks!

Hey @"PDub81", I hope it's okay for me to jump in here as well. Are you only having this issue with text files or with other types of files as well? Do other app functions work as normal or does the app crash while performing other actions too?

Thanks for sharing what worked for you, @"Useronemillion"! I'm glad to see the issue was fixed. If you have other issues or questions, please let us know. Have a great day!

Not a problem, Emily! Hmm, did you actually use selective sync to unsync the particular folders before? And after reinstalling the Dropbox app, did you choose to sync all your folders to the Dropbox folder, including the ones that were previously unsynced?

Thanks for the update, @"ccjc4sub". If the issue affects other apps/programs and not just the Dropbox app and folder, this still leads me to believe it's not caused by the Dropbox app. Are the icons you see the same ones as in the screenshots in the thread I linked in my previous reply? Have you tried uninstalling OneDrive…

Hi there, @"emilyk_SAS", thanks for joining the Dropbox Community. Basically, a selective sync conflict happens when someone removes a folder from their Dropbox folder with selective sync and then creates another folder with the same name in the same location the original folder was in. You can read more about this in this…

Hey @"ccjc4sub", thanks for the reply. I wanted to chime in and say that if you're having this issue while the Dropbox app is not running, it's probably another program that's causing this. I'd suggest taking a look at this relevant thread, to see if you can find any useful info or troubleshooting steps.

Thanks @"tcstts" for updating us with your solution! Is this something you can also try, @"scoothare", to see if it helps?

Thanks for the confirmation, @"andrel42"! And everyone, this idea is open! If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"andrel42", thanks for your post! Just to confirm, do you mean that you'd like the website to remember the view options you've set for each separate folder? Thanks!

Hey @"madebyporter", I hope it's okay for me to jump in as well. In your current location, where the files have no sync icons, can you add a test file to see if it will sync to your account online? Also, if you right-click on an existing file and then choose "make available offline" (if that's an option), does it sync and…

Hey @"BKR TI", thanks for joining our Community. I just sent you an email, so we can investigate your issue internally. Just get back to my email when you have a moment. Thanks.

I'm glad to see that you were able to rewind your folder, Alfredo! I've also passed your feedback about the feature to our team. Let me know if you need anything else!

Hey @"Alfredo P.3", thanks for your post. At this time it's not possible to bypass the prompts for the rewind; when going through the steps to rewind a folder, you should initially select the date you want to roll the folder back to and then the feature should prompt you to choose a specific event that happened on that…

Super! I'm glad to see that helped, @"Shelladmin"! If you have any other questions, just give us a shout. Have a great day!

I'm afraid that for security reasons we can't access the link with the video, @"MegRunsTam". Can you send us a Dropbox link instead?