Hannah Dropbox Community Moderator

Thanks for reaching out to the Dropbox Community, @"Mark Shreds". I'm sorry to see that you're having an issue with this, but let's see what we can find. Regarding your support options, you can find them on this page, however, you'll need to choose your issue type first to see them all. As for your issue, on the Dropbox…

Hey @"banana999", thanks for letting us know and sorry to see you're having this issue. I just reached out to you via email, so we can take a look. Waiting for your response. Thanks!

Thanks for the update, @"mcboanova". Basically, in this case what you can do is: * Sign out of the Dropbox app * Delete/uninstall the app and reboot your machine * Check your files online to ensure that everything you want to keep, including updates, is backed up. If not, it might be best to keep a copy of the files you…

Hey @"xarock", thanks for joining our Community. I just emailed you to investigate your issue further. When you can, please reply back to me. Thanks!

Hey @"petermooreworld", thanks for the additional info and screenshots. If you right-click on a file or folder in your Dropbox folder and change its state, say, from available to online-only, does that bring the cloud icon next to that file?

Hey @"KFit", thanks for posting again. I just emailed you to investigate your issue privately. Just make sure to reply back to me, though, so we can assist you further. Thanks.

Hey @"Craig12345uk", I understand where you're coming from, so to get to the bottom of this, I sent you an email. Get back to me when you have a chance and we'll investigate this further. As for you, @"Matrona", are you also using version 225.4.4896 of the Dropbox app? Also, what is your computer's OS and version?

I completely understand where you're coming from, Martie, and rest assured that we will get to the bottom of this, one way or another. Is it possible to send us a screenshot of the error that you're getting?

Sorry to hear that, Martie. If you do the uninstall/reinstall process again, does it help?

Hey @"salwa ali", thanks for reaching out to us. Although the body of your message is missing, from the title I understand that you're having issues with your shared links. I reached out to you via email, so we can investigate the issue internally. Cheers!

Thanks for the update and the screenshots, @"mcboanova". If you go to the "account" tab of the Dropbox app preferences, which account do you see linked there? Does it show your previous job's account or the correct one?

Hey @"Jefe Junior", welcome to our Community. It looks like you're having the issue described in this article. If this is the first time this happened, your sharing ability should resume again 24 hours after the limit was reached. I hope this helps.

Hey @"llw212", thanks for taking the time to get back to me. I do understand where you're coming from and I wanted to assure you that I passed your comments and feedback along to our team. Regarding the website, it might help if you cleared your browser's cache. I'm also including a copy of my previous response to you and…

I see, thanks for the update, Koen, pretty odd indeed. Would you mind sending me a screenshot of your sharing settings in the admin console? Also, if you try sharing the folder from the all files page instead, do you get the same behavior?

Sure thing, @"willdingo", I just emailed you and I'll see you there!

Hey @"Koen W.", thanks for reaching out to us today. Is the behavior on the screenshots what you see when trying to share the folder from your "all files" page? Can you try from the "content" tab in your admin console, to see if you can change the sharing settings and share the folder from there?

Hey @"1104", sorry to see that you're having this issue. Quite strange, indeed, but let's see what we can find. Are you having this issue when trying to upload or create files using the Dropbox website or the local Dropbox folder on your computer (desktop app)? If it's the website, can you try another browser or a private…

Hi again, @"willdingo", and thanks for the update. Can we send you an email, so we can send this to the team for review?

Hi from me as well, @"Isuru W". If you'd like to be removed from the team and return to an individual Dropbox account, only the admin has the ability to do that for you. They'll need to remove you by following the steps in this article. This will remove you from the team, but you'll keep your account and your personal…

Hey @"llw212", I think you re-answered my initial questions on my first reply here on the thread; I posted another reply, would you mind taking another look to see if you can find it? To send us screenshots, you can either click on the camera icon on the bottom of the reply box when typing your reply, or you can just copy…

Hey @"GideonFalls", thanks for the ticket number. From what I can see, this ticket is closed and it seems to be about a kind of different issue; have you reached out to our support team about the issue you're currently having? If not, we'd definitely suggest reaching out to the team again, since we can't access…

No problem at all, Muhammad! Let us know if you need anything else. Have a great day!

Thanks for the update, @"willdingo". If you login to your account online through a different browser, are you seeing the same behavior?

Welcome to our Community, @"willdingo". I tried to recreate this and everything works fine for me, I can see my template online and on the iOS Paper app and can delete it from both locations. If you open the template from the Paper app and then tap on the "..." (ellipsis) icon at the top right corner, do you see a "delete"…

Hey @"aptokash", before deleting anything, you need to make sure the opting out process is finished and the Dropbox app is "up to date", when hovering over the Dropbox icon in your system tray. Then, you need to determine which Dropbox folder is the one syncing with the app. So, you'll need to check the "sync tab" of the…

Hi again, @"llw212"! Regarding the sync icons, I believe you'll find the info in this article very useful and explanatory. As for making all your files and folders available offline, try right/control-clicking the Dropbox folder itself on the Mac Mini and choosing "make available offline"; this should download everything…

Thanks for checking anyway, Peter. In that case, can we email you, to see what we can find internally?

Thanks for the detailed update, Peter, we really appreciate it. There's one more thing I'd like you to check; can you follow these steps to see if the Dropbox app has full disk access on the computer?

That's great to hear, Martie, I'm glad to see it worked! Hopefully, it will remain this way, but if you come across any issues again, let us know.

I see, thanks for the clarification, Martie. Have you ever tried to uninstall/reinstall both Dropbox and the Excel app, to see if it helps?