Hannah Dropbox Community Moderator

Hey @"inv", thanks for the comment here. This limitation is actually not something that will be changing any time soon, as it's how the web downloader works, but we appreciate your feedback. Would you mind giving us some more info on how you're using the web downloader to make backups?

Sorry to jump in here, @"KatarzynaMaria", and happy Friday! While this is not possible with Dropbox, we really appreciate your feedback about this and I'll make sure your comments are passed along to our team. Let us know if you have any questions.

Thanks for the screenshots, Roger! So, the selective sync conflict folder, means that you had a folder named "PC" in your Dropbox, which you unsynced from the computer, using selective sync. Then, a new folder with the same name (PC) was created in your Dropbox folder, in the same location. And then you resynced the…

Not a problem, Scott! If you have any more questions, or need anything else, we'll be right here. Have an awesome weekend!

Not a problem, you've got mail! 🙂

Hey @"Rickdb82", no worries, I just sent you an email, so we can look into this internally. Cheers!

Hey @"dave99", thanks for joining our Community! Would you mind sending us a screenshot of what you see in your Backups page here? Thanks!

Did you get a "permission denied" error message, Roger? And if so can you guide me through what you were doing before you got that message? If you can also send any screenshots that might give us a visual of what you're seeing, that would definitely be very helpful. You can send us a screenshot, by clicking on the camera…

Thanks for the update here, Adam, and sorry for the delay. Do you mind if I send you an email, so we can take an in-depth look into this?

At the moment, this is not something that can be done by Dropbox. Dropbox can only sync new files added to your account, but cannot automatically delete files you add. You'll need to do this manually, or through some kind of third party app, if there is one.

Hey @"ec8", sorry to hear about this. If you don't already have a ticket number for your refund request, or if you're having trouble submitting a help request the way Rich suggested, let us know.

Hey @"NOCU", thanks for reaching out to our Community. This is not actually a bug, but a recent change. You can see a detailed explanation of this change here. Let me know if you have any questions.

Sorry to jump in here, @"ScottMcKernan". If it was a "Mac" folder that was taking up your Dropbox space, it seems that you had previously enabled our Dropbox backup feature on one of your connected computers. I'd suggest you go to all the computers linked to your Dropbox account, and follow the steps here, to see if backup…

Thanks for the update, Ridwan! Can you add a different file type, like an image or a video file, as a test, to see what happens with those?

Where did you copy the files from the conflicts folder to? Somewhere in your Dropbox folder or outside of it?

Hey @"Ridwan Musa", thanks for bringing this to our attention. Are you seeing this behavior only with Microsoft files or also other files that are set to online-only? And is this a large file in size? Do you see the same if you double-click on really small files? Keep me posted.

Hey @"jay-dragon", thanks for reaching out to our Community! An admin of a Dropbox Business team, can view activity and create reports from the 'activity' tab in their admin console. There are multiple things someone can view/create an activity report on there. You can see more info about this in this and this article from…

Hey @"injust", thanks for taking the time to write to our Community. Sorry to see you're having trouble with this. Since you got the message that the version was successfully restored, can you try again, this time from a different browser or a private browsing window? Just want to make sure this is not a browser/loading…

Sorry to jump in here, @"cbbb", but did you get a chance to try from a different browser maybe, or from a private browsing window, to see if there's a difference?

That's great, happy to help! If you have any other issues, we'll be right here. 🙂 Have a wonderful week ahead!

Did these files have green check marks on them? And what's the sync status now, when you hover your mouse over the Dropbox icon?

Hey @"davidferleger", it sounds like you probably enabled our backup feature on your Dropbox application, when you installed it. If you want, you can disable this feature, by following the steps in this article.

Hey @"Shinoda", thanks for reaching out to our Community and apologies for the delay! Are you still having an issue with this or were you able to figure it out? Keep me posted.

Thanks for the update here! You might get another prompt to back up your iPod the next time you plug it in to your computer, but you should be able to cancel that.

No worries, Sarah, I just sent you an email, so make sure to get back to me when you have a chance. 🙂

Hey @"EE272", thanks for the nudge here. Are you referring to using the spacebar to do a QuickLook preview? And are you able to do this with other files outside the Dropbox folder?

Hey @"MohamedAlabady", thanks for bringing this to our attention. Was this an email that you received, or just a prompt/pop-up notification? Do you have a screenshot or remember what it said exactly, so I can look into it? Thanks!

Hey @"RidgeRider", thanks for reaching out to our Community! I've searched a bit and I have found this idea. Does it seem similar to what you'd like to do? If so, you can up-vote it and if it gathers enough votes, it could be implemented in the future. Let me know if you have any questions!

Thanks for getting back to me, Sam. Can you check if you also have the 'Dropbox system extension' option enabled in your account settings here?

Thanks for the screenshot, @"eyeforty"! Hmm, can you confirm that the Dropbox application is running on your computer, and that the website is signed into the same Dropbox account? If so, can you please clear Safari's cache, to see if that makes a difference?