Hannah Dropbox Community Moderator

Hey @"DV87"! The process you're following is indeed correct. Have you tried to quit the Dropbox app and then relaunch it, to see if that changes the behavior you're seeing?

Thanks for letting us know about this, @"lbrindise". Have you tried to also clear the cache on your Google Chrome browser, to see if that helps?

Thanks for the screenshots and the additional info here, Jenny! Since it works as normal on other browsers, it seems that this is more of a Firefox issue, not really a Dropbox one. But if you clear the cache on Firefox, does that help? 

Hey @"paulsimongb", sorry to jump in here. It would be a good idea to disable backup, if you never did, so do try to reinstall the app and try it, to see if it helps. And I would definitely suggest you reach out to Microsoft, see if they have some insight on the particular error and update us here, once you know more.

Thanks for sharing your workaround with our Community, @"BrunoJ"! We'll actually leave the thread open, in case another user has some more info for you. Let us know if you have any other questions.

Thanks for that, @"Peleela". You never mentioned it, but I assume you've also restarted your computer, right? If you haven't, please do and let us know if that makes any difference.

Thanks for the update, Bruno. Can you please turn off "early releases" in your account settings and reinstall the app, to go back to the stable version and let me know if you see the same status, after the installation is finished?

Hey @"vrovera", thanks for bringing this to our attention. Since you've figured out that the issue is connected to your home WiFi network, can you try restarting your router, to see if that helps? Or try disconnecting and reconnecting your WiFi on the computer. Let me know what you find.

Sorry @"CR4FTY", but before we send you an email, would you mind clarifying if you paid for the plan through your iTunes? If so, can you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps?

Thanks for the ticket number, Valeri. It seems however, that if you change the top-level content management setting, the members will still be able to edit/add/delete files in the team folders they already have access to. What happens, is they cannot edit the top level, the main directory, let's say. What we call the team…

Hey @"Rustboy", thanks for bringing this to our attention. Would you mind sending us a screenshot of how the website appears for you? Also, what was the result, when you tried from an Incognito window and from Edge? Thanks!

Hey @"Fergal O.", thanks for reaching out to our Community. Did you happen to enable our backup feature at some point? This would explain your space being taken up. You can take a look at your backups page for more info. Let me know what you find.

Hey @"BrunoCarvalho", I see that in the screenshot the other user posted above, there's a "Moving Dropbox" message, when they hover over the Dropbox icon. Are you getting the same message? If not, what do you see when you hover over it?

Hey @"darenas19", I just sent you an email, so we can look into your issue. Just get back to me when you can!

Hey everyone, thanks for reaching out about this and for the info provided. Have you all reached out to our support team about it? If so, can you please give us the ticket numbers for your communications, so we can look them up on our end?

Hey @"leo2302", sorry to see you're having trouble receiving the verification email. Can we actually reach out via email, so we can look into this?

Hey @"messiaen", I think we'll need some more info, so we can be clear on your sharing situation. Is this a shared folder that you have shared with her, giving her edit access, so she can upload files? This would mean that you both have access to the folder, each from your own Dropbox account. Or are you perhaps sending…

Hey @"Peleela", sorry to jump in here. The fact that the application gives an "unexpectedly quit" error, could potentially be caused by the very big move you were trying to make. Has the app managed to finish syncing? Or is it quitting mid-sync? When the app is open and running, what do you see when you hover over the…

Thanks for the screenshot, Airy! I'm not entirely sure it's coming from Dropbox, though, so would you mind guiding me through the steps you're following up until you encounter this error?

Hey @"pafreeman", have you tried closing and restarting the corresponding Microsoft program (Word, Excel), to see if it helps? Otherwise, you can always contact Microsoft for more info, as this appears to be more on their turf.

Hey @"Valeri1111", would you mind giving us the ticket number for your communication with our support team, so we can locate it in our system? Thanks!

Hey @"JohnSmith4", thanks for bringing this to our attention. No worries, I have just sent you an email, so we can look into this. Make sure to get back to me, when you get a chance. Thanks.

Hey @"alreadytaken", thanks for bringing this to our attention. Would you mind giving us some more info on this? If you're getting a specific error message, can you also send us a screenshot, so we can look into it? Cheers!

Hey @"TobyBaz", files can only be permanently deleted from Dropbox, if someone manually does that, using our website. If you delete files from a computer that is linked to a Dropbox account, the files will indeed get deleted, but will still be recoverable. If it's been less than 30 days since the deletion, you should be…

Hey @"CR4FTY", thanks for bringing this to our attention. Can you please clarify, if you upgraded to the Dropbox Plus plan or the Dropbox Family one? And did you use the Dropbox app on your phone to upgrade (payment made through iTunes/GooglePlay store), or directly through our website? Let me know and we'll go from there!

Hey @"Jenny E.6", thanks for posting to our Community today. This does sound like your browser might be zoomed in, but it's strange that Command-minus isn't helping. Do you see the same behavior with other websites on this particular browser? And what do you see if you actually try from a different one? Keep me posted.

Sorry to jump in here, @"vinceortega"! Does the whole screen go blank when you open the file, or does the file itself appear to be empty, as if it has no contents? Have you tried clearing the cache from the app's settings, to see if that makes any difference?

Hey @"lukevan", sorry to jump in here. Does the folder get selected, when you right-click on the blank space next to it? And what do you see when you right-click on files (both on the name and on the blank space) outside of Dropbox?

Thank you for the update, Alex! I appreciate you taking the time to let us know this was resolved. If you come across any issues, please don't hesitate to give us a shout. Have a great weekend!

Yes, absolutely! When you click on the "reply" button, you should see a little camera icon right above the reply box, to attach your screenshot. Thanks!