Hannah Dropbox Community Moderator

Hey @"pumabea", did you perhaps enable our backup feature at some point? What do you see in your backups page?

Hey @"Capital House", thanks for the nudge and sorry to see you're having trouble with the Dropbox for S Mode app. Have you recently installed any security programs on your computers, like an antivirus, firewall, VPN, etc.? If so, can you temporarily disable them, to see if that helps?

No worries, there's no need to provide your email address here. I already reached out to you, so make sure to get back to me, when you get a chance!

Hey @"Alex Ximea", how are you today? Do you perhaps see the folder in your shared tab, so you can add it back from there?

Hey @"raphaelamann", happy Friday! Did you get a chance to take a look at my colleague Walter's response above?

Thanks for the update and the screenshot! Did someone share this file with you, or is it just a simple non-shared file in a personal folder of yours?

If you compare the old Dropbox folder (the one you have been updating all this time) to the new one that you located from the preferences, do they have the same files? And how about your account online? Do you see the same files that the "new" Dropbox folder has?

Hey @"dupecoop", thanks for reaching out to us and sorry to see you're having trouble. To fix this, open the "Task Manager" by right-clicking your taskbar and clicking "Start Task Manager". Then click on the "Processes" tab to see if there are any other Dropbox processes that may be preventing the app from being…

Hey @"Airycleere ", thanks for bringing this to our attention. Can you tell where this error is coming from? Dropbox or your email app? If you can send us a screenshot, it would be really helpful. Thanks in advance!

Hey @"Brisbane Cameraman", thanks for posting to our Community. Shared folders indeed take up space in the accounts of all the members, because they have edit access to the folder. You can read more about this here. If you want to upload files to someone else's account, they can send you a file request instead.

Hey everyone, thanks so much for bringing this to our attention. We have moved all similar reports to this thread, to keep track of the issue. Can everyone please confirm the following: * Is the Dropbox application "Up to date" and not still syncing? * Are you running the latest version of the Dropbox application (current…

Hey @"Jonyrainsforth", thanks for joining us on the Dropbox Community! Would you mind sending us a screenshot of the message you see, when you export the file? Is it coming from Dropbox or from your device? Thanks in advance.

Hey @"tjacka", thanks for the nudge here. If you open your Dropbox application preferences and go to the 'sync' tab, you should be able to find the location of the syncing Dropbox folder there. I hope this helps!

Hey @"Selkie1", thanks for posting your question to our Community. Can you let us know how you're uploading these image files? Are you using the Dropbox website, the desktop app or the mobile app? If you used the website, you can just close your browser window and the upload will stop. If you used the desktop app, you can…

Hey @"langshipley", did you perhaps recently update your computer to Windows 11?

Hey @"ahitagni", no worries, thanks for bringing this to our attention! Can we send both you and you @"anupamw" an email, so we can investigate on this?

Hey @"mroman", sorry to jump in here, but it looks like you don't have any Dropbox options in your right-click menu. Can you please hover over the Dropbox icon in your system tray with your mouse and let me know the sync status and version of the app?

Thanks for the update here. Your Dropbox Plus account is definitely eligible for this feature. Can you try to follow the steps in this article to uninstall the app? And then reinstall it by clicking on this link. Let me know how it goes.

Hey @"Minoru", thanks for reaching out to us today. Did you perhaps enable our backup feature at some point? What do you see in your backups page?

Thanks for the update here. So, there are two ways you can now go about this. You can login to the account that is currently a free one and change the email to a third email address you have access to. This will free up the email address of the free account, so you can use it for the account that's currently the paid one.…

Hey @"T Anderson", thanks for posting your question to our Community. I'm afraid that if the particular file is within a shared folder this person has access to, you won't be able to limit their access. You could change the user's permissions, to give them "view-only" instead of "can edit" access, but that would apply to…

Hey @"mgibert", thanks for bringing this to our attention. Are you using a Windows or a Mac computer? And are you only having an issue searching for files in your Dropbox folder, or other folders on your computer as well? Let me know and we'll go from there.

Hey @"klegreid1", there's only one Dropbox application that you can install on your Mac computers, which you can download here. As for your question about Word and Excel for the web, are you seeing a different behavior when performing the same steps with the local Word and Excel apps? If so, can you send us a couple of…

Hey @"handsdeb", thanks for the nudge here and sorry to see you're having syncing issues on your iMac. Can you check and let me know the sync status and version of the Dropbox application on your computer? You can see that by hovering your mouse over the Dropbox icon in your menu bar.

Hey @"AverageVillageIdiot", do you perhaps have the same file open on your PC, when you also open it to edit it on your mobile device? And can you please send us a screenshot of the error message, so we can have a visual of the issue as well?

Thanks for getting back to me, Elaine. I'm able to open the article on my end, can you try again and let me know what you see? In any case, to see the version of Dropbox, you need to hover over the small Dropbox icon in your menu bar, at the top of your screen, by the WiFi icon. Also, are the files in question currently…

Hey @"Lola136", do you mean that you upgraded the wrong account? Or did you just use the wrong email, when you created the account? If the latter, you can simply change the email address of your account by following the steps in this article. As for you @"Elijah12", I'm sorry to see you're having trouble upgrading your…

Not a problem! If you have any other questions, just give us a shout. Have a great day!

Hey @"DonDon75", thanks for the nudge here and sorry to see you're having trouble. Did you happen to contact our support team about this? If so, can you please give me the ticket number for your communication?

Hey @"emendelson", thanks for bringing this to our attention and I'm happy to see that the issue is now resolved. If you come across this again, do let us know. Have a great week ahead!