Hannah Dropbox Community Moderator

Hey @"Arabella Music maniac", thanks for reaching out! From what I can understand, you've enabled the Dropbox backup feature, when you connected the iPod to your computer. And you pressed the sync status on the Dropbox icon to pause syncing, but it got stuck on 'pausing', am I right? Is it still stuck like this? If you…

Sorry to see you're having trouble cancelling this subscription, @"SarahW2". But no worries, we can help you out here. Can I send you an email, so we can try this internally?

Hey @"Abe Abraham", thanks for the nudge here. At the moment, you can only download a folder if it’s less than 20 GB and has fewer than 10,000 total files. As a workaround, you can download the folder in smaller chunks, or use the Dropbox desktop app, to sync the folder to your computer. I hope this helps!

Hey @"SOpp", sorry for jumping in here. If it was backup files, they'd still show up as 'regular files' on your plan page. Can you go to this page and send me a screenshot of what you see there?

Hey @"eyeforty", thanks for the nudge here. Do you perhaps see a 'Dropbox' option with a Dropbox icon next to it in these options in Safari? If so, can you please click on that, to see if that works?

Hey @"Pt08", thanks for posting here. I've moved your post under this similar idea that already exists. Feel free to up-vote it and let me know if you have any questions!

Sounds good, Bob! I'm happy you were able to figure this out. If you need anything else, make sure to let us know. See you around the Community!

Hey @"Sam S", how are you today? Are you only missing the 'make online-only' option, when you right click on a file in your Dropbox folder, or are other Dropbox options missing as well? If you could send us a screenshot of the options you see, I'd appreciate it a lot!

No worries, @"UBG", I've just sent you an email to the address you have here on the Community. Make sure to get back to me when you can!

If you save the pictures to your Dropbox account (not Paper) and then use them, does it work?

Hey @"adamscheible", thanks for reaching out to our Community. I'm afraid that the steps you mentioned in your post about removing manually added contacts is the only way to remove contacts in Dropbox in general. If you login through a different browser, or a private browsing window, though, do you see the same behavior?…

Apologies, Roger, the thread is a bit old and the gear icon has now changed to your initials/profile picture icon. I hope this helps!

Hey @"DoctorBob", thanks for letting us know about this. Do the changes you made on your home computer appear in your account online? If so, it seems that the issue lies with your work computer. I assume that's the one with the outdated version of Dropbox. On your work computer, can you please hover your mouse over the…

Hey @"dgound", thanks for the nudge here. This could be due to a temporary ban on your sharing. Are you still having this issue?

Hey @"dfscott12", how are you today? If you're the owner of the folder, you won't be able to remove your own access. If you want, you can make someone else the owner, by clicking on the dropdown next to their name and choosing 'make owner'. Once they're the owner, they will be able to remove your access. Otherwise, if you…

Hey @"AN26", so the difference between the files with the green check mark and those with the cloud icon is that the ones with the green check mark are available offline, while the other ones are 'online-only'. This is our feature that turns files into placeholders, available only when connected to the internet, to help…

Hey @"Ciordia9", thanks for posting your question today. Even though such a feature doesn't exist, if you just want to know how much space your entire Dropbox account is taking up, you can do that through our website. You'll need to go to the plan tab in your account settings, to see how much space you're using. I hope…

Sorry to jump in here, @"BrendaF9". Might we send you an email, so we can look into this privately?

I see. Can you try the steps in this thread, and let us know if they help?

No worries! Do you mind if I send you an email, so we can look into this internally?

No worries, Lisa, I just sent you an email, so make sure you get back to me when you get a chance!

Sorry to jump in here, @"sz999". If you open the file through its original app and remove the password, are you then able to preview it on our website? Generally, password protected files cannot be previewed on our website, so you might need to do that to preview them. You can see more info about this here.

Hey @"AN26" and @"simonemwood", thanks for reaching out to our Community. Do you mean to say that the Dropbox application was updated and when the update finished, your folder structure had changed? Or are you referring to a different kind of upgrade/update? Any additional info you can give us would be really helpful.…

Thanks for the info, @"Lisa_Vermilion" and sorry to jump in. Would you mind if we sent you an email, so we can investigate this internally?

Hey @"Heresmyusername", thanks for posting to our Community today. I'm happy you were able to contact our support team and that you got help with your question about shared links. If you need anything else, make sure to give us a shout. Have a great day!

Hey @"dechiaroma", sorry to see you're having trouble with this. Did you check out the article I hyperlinked in my previous reply, to see if it's helpful at all?

I completely understand, Roger, and we'll definitely keep looking into this. Can you hover over the Dropbox icon and let me know the current sync status once again?

Sorry for the delay here, @"TBat"! Would you mind disabling these third party apps, one by one, to see if that helps at all? Since these are apps that affect the layout/organization of normal Windows functions, they could be contributing to the issue.

Hey @"emsilver523", how are you? Can you let us know if you notice any difference in behavior, depending on the size of the files, for example? Does this happen with multiple pages (larger files), rather than smaller ones?

Hey everyone, thanks for coming to the Dropbox Community with this. Except for @"PC_Indiana", who's already checked, can you also look into whether you have any shared folders that might be taking up your space? You can check this in the plan tab of your account settings. Or perhaps you have backup enabled. Let me know…