Hannah Dropbox Community Moderator

Hey everyone, thanks so much for bringing this to our attention. We have moved all similar reports to this thread, to keep track of the issue. Can everyone please confirm the following: * Is the Dropbox application "Up to date" and not still syncing? * Are you running the latest version of the Dropbox application (current…

Hey @"Jonyrainsforth", thanks for joining us on the Dropbox Community! Would you mind sending us a screenshot of the message you see, when you export the file? Is it coming from Dropbox or from your device? Thanks in advance.

Hey @"tjacka", thanks for the nudge here. If you open your Dropbox application preferences and go to the 'sync' tab, you should be able to find the location of the syncing Dropbox folder there. I hope this helps!

Hey @"Selkie1", thanks for posting your question to our Community. Can you let us know how you're uploading these image files? Are you using the Dropbox website, the desktop app or the mobile app? If you used the website, you can just close your browser window and the upload will stop. If you used the desktop app, you can…

Hey @"langshipley", did you perhaps recently update your computer to Windows 11?

Hey @"ahitagni", no worries, thanks for bringing this to our attention! Can we send both you and you @"anupamw" an email, so we can investigate on this?

Hey @"mroman", sorry to jump in here, but it looks like you don't have any Dropbox options in your right-click menu. Can you please hover over the Dropbox icon in your system tray with your mouse and let me know the sync status and version of the app?

Thanks for the update here. Your Dropbox Plus account is definitely eligible for this feature. Can you try to follow the steps in this article to uninstall the app? And then reinstall it by clicking on this link. Let me know how it goes.

Hey @"Minoru", thanks for reaching out to us today. Did you perhaps enable our backup feature at some point? What do you see in your backups page?

Thanks for the update here. So, there are two ways you can now go about this. You can login to the account that is currently a free one and change the email to a third email address you have access to. This will free up the email address of the free account, so you can use it for the account that's currently the paid one.…

Hey @"T Anderson", thanks for posting your question to our Community. I'm afraid that if the particular file is within a shared folder this person has access to, you won't be able to limit their access. You could change the user's permissions, to give them "view-only" instead of "can edit" access, but that would apply to…

Hey @"mgibert", thanks for bringing this to our attention. Are you using a Windows or a Mac computer? And are you only having an issue searching for files in your Dropbox folder, or other folders on your computer as well? Let me know and we'll go from there.

Hey @"klegreid1", there's only one Dropbox application that you can install on your Mac computers, which you can download here. As for your question about Word and Excel for the web, are you seeing a different behavior when performing the same steps with the local Word and Excel apps? If so, can you send us a couple of…

Hey @"handsdeb", thanks for the nudge here and sorry to see you're having syncing issues on your iMac. Can you check and let me know the sync status and version of the Dropbox application on your computer? You can see that by hovering your mouse over the Dropbox icon in your menu bar.

Hey @"AverageVillageIdiot", do you perhaps have the same file open on your PC, when you also open it to edit it on your mobile device? And can you please send us a screenshot of the error message, so we can have a visual of the issue as well?

Thanks for getting back to me, Elaine. I'm able to open the article on my end, can you try again and let me know what you see? In any case, to see the version of Dropbox, you need to hover over the small Dropbox icon in your menu bar, at the top of your screen, by the WiFi icon. Also, are the files in question currently…

Hey @"Lola136", do you mean that you upgraded the wrong account? Or did you just use the wrong email, when you created the account? If the latter, you can simply change the email address of your account by following the steps in this article. As for you @"Elijah12", I'm sorry to see you're having trouble upgrading your…

Not a problem! If you have any other questions, just give us a shout. Have a great day!

Hey @"DonDon75", thanks for the nudge here and sorry to see you're having trouble. Did you happen to contact our support team about this? If so, can you please give me the ticket number for your communication?

Hey @"emendelson", thanks for bringing this to our attention and I'm happy to see that the issue is now resolved. If you come across this again, do let us know. Have a great week ahead!

Hey @"prohap2", if you no longer want to use the Dropbox application on your Mac computer, you'll first need to unlink it from your Dropbox account. To do that you can sign out of the application or delete it from the security tab in your account settings. Once the computer is unlinked, you can uninstall the Dropbox app…

Hey @"elainemorrison", thanks for reaching out to us and sorry to see you're having trouble. Are you seeing this in the Dropbox folder on your computer or in your online Dropbox as well? Which macOS version are you using and which version of Dropbox? You can see the Dropbox version, if you hover your mouse over the Dropbox…

Thanks for keeping us in the loop, @"r-c-195"! I'm glad to see your issue is now resolved. If you need anything else, our Community will be happy to help you out. Have a great week ahead!

Hey @"Simon W.17", the "make online-only" option is actually the option you're looking for! This will allow you to make a file online-only, so it doesn't take up space on your ****** drive. I hope this helps!

Hey @"Seager1", can you just confirm that you've enabled the Dropbox system extension in your account settings on the Dropbox site as well? If that doesn't help, uninstall and reinstall the Dropbox application, to see if that helps.

Hey @"ssss2e32", sorry to see you're having trouble accessing our website. Are you able to test if you can access our website when connected to a different network?

I'm glad you were able to retrieve all your files, @"STUOS", and that this situation is resolved for you. Rest assured that all your comments are also passed along to our team. Now, there are a couple of things to check, before deleting your Dropbox account. The backup feature needs to be disabled, if you haven't done that…

Hey @"sodaspop", thanks for this, but would you mind attaching the screenshots directly to your next reply here? To do that, click on the little camera icon right above the reply box. Thanks!

Hi there @"caikj001", thanks for posting to our Community! I wouldn't suggest copying anything into your computer backup, but have you taken a look into our feature that allows you to back up external drives? If your photos are in external drives already, you can just back those up, by following the steps in this article.…

Hey @"Andrew55", I'm glad this was resolved for you. It appears that this is an issue that has to do with the way the Files app works. So, I would definitely recommend you reach out to Apple for further assistance, @"ae6dx00".