Hannah Dropbox Community Moderator

Hey Janine, you mentioned that you see the events. Are you able to see the files in your events page? And does it mention that these files were deleted? Do you see anything in your backups page?

Thanks, @"dragomirradev", I've just sent you an email, so make sure to reply back to me, when you have a chance.

Hey @"Bfreshh74 ", sorry to see you're having trouble. Did you upgrade your account directly through our website or from the app on your phone? If the latter, was the payment made through iTunes or Google Play?

Hey @"r-c-195", can you please clarify what you mean? Did you have the time to take a look into this thread and the troubleshooting steps available, to see if any of them help, like Megan suggested?

Hey @"lucy333", welcome to our Community. Did you perhaps enable our backup feature at some point? What do you see in your backups page here?

Happy to see that this is resolved, @"x184926". Thanks for your feedback and if you have any other issues, let me know. Have a great week ahead!

Hey @"HealthFreak", thanks for posting to our Community. If you see different sizes on the photos, it means that the original photo was probably modified by a third party app, which added metadata to the photo. The Dropbox app doesn't actually modify your files. We just scan your camera roll for any changes and…

Hey @"Josemrodriguez2", thanks for reaching out to the Dropbox Community. According to our Terms of Service, we can only provide refunds if required by law. If however you'd like to confirm the case, you can open an incognito/private browsing window and click on this link to log a ticket with our support team. Once you do,…

Hey @"annoyedbydropping", thanks for reaching out to us. I just tested this twice on my end, and I do see an option to continue on the website, so let's see if we can find what's going on here. Are you creating your links through our website or the mobile app? And are these links perhaps "can edit" ones, instead of "can…

Hey @"Andy Arkin", thanks for reaching out to our Community! Can you please check if the email is coming from one of the official Dropbox domains? This will let you know if it's legitimate. Keep me posted.

Hey @"MarcSheldon", thanks for bringing this to our attention. Is it possible that you might have more than 300k files in your account and Dropbox folder? This is a soft limit to how many files you can have and the performance of the application declines when this number is reached. You can read more about this here. If…

That's good, now we know what the issue was. Can you please enable it? Then close the Dropbox app and then relaunch it, to see if you will get the option to make a file online-only again.

Absolutely, I just sent you an email, so make sure to reply back to me, when you can. 🙂

Hey @"Jugoslav", are you currently on a free Dropbox Basic account? If so, you can only have up to 3 devices connected to it. Is it possible that you already have 3? If you do, you won't be able to connect a new one. You'll need to delete one from the devices section in your account settings, to be able to connect your new…

Hey @"Raminmohammad", thanks for your comment here. From what I can see, after taking a look at your ticket, a member of our team has replied back to you, so make sure to check your emails to see their response.

Hey @"x184926", can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

Hey @"hexabandi", can you let us know what your plan tab reports about your usage? What's the exact amount of space you're using?

Hey @"GB13", can we actually send you an email, so we can look into this internally?

Hey @"israelj" and @"TomFrigg", thanks for reaching out to us about this. We really appreciate your feedback here, and rest assured that it will be passed along to our team. Indeed, when you were upgraded to the team space version of Dropbox Business, the folder locations changed a bit. If just relinking these 3rd party…

Hey @"foreroca", thanks for the comment here. I'm afraid that if this account created the folder and is the owner, there's no way to remove them, or transfer ownership now, unless you can access that Dropbox account. If you can access it, you can certainly change the owner. If not, what you can do is create a copy of the…

Hey @"ReneVH", thanks for reaching out to our Community today! It seems you enabled our backup feature for this USB disk. Can you try to follow the steps in this article to disable backup for this drive? Once it's disabled, you should be able to delete the backup from your backups page, to free up your space. Let me know…

Hey @"slappy", thanks for bringing this to our attention. This looks like it might be the Dropbox for S mode and not the Dropbox desktop app. Is the S mode version the Dropbox app you're using? Or do you have the Dropbox desktop app installed as well? If so, are you able to access the Dropbox folder on your computer as…

Thanks for keeping us in the loop, Dave. I'm glad to see your issue was resolved. If you need anything else, make sure to give us a shout. Have a wonderful rest of the week!

Hey @"wens62"! If the emails are coming from any of the official Dropbox domains, then they are legitimate. You can see all the domains here.

Hey @"davidarden", thanks for sharing this with us! If everyone can try this and let us know if it worked for you, that'd be much appreciated. Thanks!

Hey @"Corentin C.", thanks for bringing this to our attention. Is your Dropbox application not syncing files you add to that computer? Or files added from other connected computers or from our website? If you right click on a file in your Dropbox folder, do you still see the Dropbox context menu items, like 'copy link',…

Thanks for getting back to me, Suzanne! No need to worry, this is indeed a legit Dropbox email, as it is coming from an official Dropbox domain. It's just an email to notify you about some upcoming product updates, but no actions are required. You can still keep your account the way you already have it.

No worries, @"mosi3311", I just sent you an email, so just reply back to me when you can. Thanks!

Hey @"Suzanne G.3", thanks for posting today! Would you mind clarifying what you mean about the new plan? Did you receive an email about upcoming changes? And if so, can you please send us a screenshot, so we can look into it? Thanks in advance!

Sorry to see you're having trouble making your files online-only, @"gibbonsl". Do you have a Windows or a Mac computer? If you haven't already, can you please restart your computer to see if that helps?