Hannah Dropbox Community Moderator

Thanks for the info and the screenshot here. Is there any progress so far? And what do you see when you hover your mouse over the Dropbox icon in your menu bar?

Hey @"Robert_Bl", what does the email say exactly? Can you please send us a screenshot, while hiding your personal info?

Sorry to jump in here, @"llayen0314". It seems that password protected files cannot actually be previewed through our mobile app. For more info and workarounds, see this article.

Hey @"wzrdjr", we appreciate your feedback about this. I'll make sure to pass your comments along to our team.

Hey @"lczopka", thanks for the nudge here. Have you tried reaching out to Pocketbook's support for assistance? I believe they should be able to provide more info on this.

Hey @"MelindaBuffet", sorry to jump in here! You mentioned that you have deleted 50 folders, would that be shared folders or non-shared ones? Can you try unsharing a couple of shared folders, to see if that helps?

Thanks for getting back to me here, @"mcthom". Would you mind sending us a screenshot of the 'not enough space' error you're getting? Is it referring to Dropbox space or perhaps ****** drive space?

Hey @"rhythmdog", do you mind if we reach out to you via email, so we can look into this internally? As for you, @"Jean-Marc P", I'm glad the issue got resolved, but I will definitely pass your comments along to our team about this.

Hey @"emclusk", thank you for the nudge and your feedback here. Are you trying to restore something deleted a long time ago? And if so, have you tried contacting our support team about this? If you want, I can open a ticket for you, in order to look further into this.

Hey @"PaGann", thanks for the screenshot and sorry to jump in here. If the option to add your screenshots to Dropbox was never enabled, I don't think you'll find them in there, but let's see what we can find out. Can you check your Dropbox folder to see if there's a "Screenshots" folder in it? Or how about a "PC" folder…

Hey @"IdleKing86", thanks for reaching out to our Community! I just tested this on my end, and I'm not having any issues playing audio files in the background, or with the phone locked. Would you mind clearing the cache of the Dropbox app from the app's settings and restarting it, to see if that helps? Let me know how it…

Hey @"kbftech", would you mind sending us a screenshot of the email that also shows the email of the sender, while hiding any personal info of yours?

Hey @"ads1212", how are you today? If you take a look at the email address of the sender, you will see that it uses a legit Dropbox domain, meaning this is a legit Dropbox email. If you look at your events page like Rich suggested, are you able to see any deletion events related to these files?

Hey @"jongraphs", thanks for the screenshots and additional info. It does look like a legit Dropbox email, that was perhaps sent in error. You can simply ignore it.

Thanks for the additional info, @"radlyeel". Just out of curiosity, does the Dropbox folder in your Finder have your files in it, or is it empty? And if it does have your files in it, does it sync? Like, if you add a file to it, does it show up in your account online?

Hey @"Peter1944", how are you today? Can we actually reach out to you via email, so we can look into this privately?

Hey @"Julianrobert", thanks for posting to our Community today. It looks like you have enabled our backup feature on your Dropbox application. Have you tried following the steps in this help center article, to disable the backup and move your files back to their original locations?

Hey @"radlyeel", sorry to jump in here. Since you have a Dropbox app in your applications folder, which does open the Dropbox folder in your Finder, can you check if you have a Dropbox icon in your menu bar? If so, can you hover over it with your mouse to see the status and version of the app?

Hey @"Bedsguy52", I've moved your post to this thread, which seems to mirror your issue. You'll be able to see more details about this in the replies above, but when it comes to shared folders, all members need to have enough space in their accounts to accommodate them. Take a look at the info here and if you have any…

Hey @"snapdragon", I've just moved your post to this relevant thread. Would you mind taking a look at the info above, to see if you find anything useful to your case?

Hey @"sudoluke", thanks for your feedback here. I just sent you an email, so make sure to get back to me, when you have a chance. 🙂

Hey @"mbravo", sorry to jump in here. It would seem that this is something that is not currently possible to do. However, we appreciate you taking the time to write about it and I will make sure to pass your feedback along to our team. Let us know if you have any questions!

Thank you for your comments here, @"Laquenta" and @"debmahtab", this seems quite strange indeed. If neither of you have a ticket with our support team about this, can we reach out to your emails, so we can look into it?

Hey @"Henry-84" and @"biwaien123", thanks for your comments here. Since @"Quangkhai" is already in communication with our support team about this, would you like us to also email you, so we can look into this internally?

Hey @"Whitebullydog", I have moved your post to this relevant thread. Shared folders take up space in each member's account, when they're shared with edit permissions. You can see more info about this in the replies above and in this article from our help center. I hope this clarifies the situation.

Hey @"JHahn", thanks for posting today and sorry to see you're having trouble. Is it possible that you had previously enabled our backup feature? Do you see any files in your backups page here? Let me know what you find.

Hey @"jetlee"! I just sent you an email, so make sure you get back to me, when you get a moment. Thanks!

Hey @"Peter1944", thanks for letting us know about this. Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew? Can you try doing the same from a different browser, to see if it works?

Hey @"Michael_Steinhofer"! Could it be possible that the other person that received the previous renewal emails, decided to login to the account and cancel the renewal, not knowing that you're actually using the account?

Hey @"jereunderwood", we appreciate your feedback here. And thanks for sharing this, it's really helpful.