Hannah Dropbox Community Moderator

Hey @"Jon58", thanks for reaching out to us. Can you please open a private browsing window (incognito) and go to this page, to submit a help request to our support team directly? Once you have the ticket number, please reply here, to let us know. Thanks.

Thanks for the info here, @"rajkamdar". Can we send you an email, so we can look into this more closely?

Hey @"EagleG", does the sync status just read "indexing...", with no number of files remaining, or does it give you a number as well?

Hey @"aristeidist", can you please let us know the exact version of the Dropbox app that you have installed?

No worries, @"HH2Harris", I just sent you an email, so we can investigate this further.

Hey everyone! If someone invites you to become a member of a shared folder, you can either accept the folder from the email invitation, or by going to the Shared tab in your account and clicking on the "Add" button next to the folder. I hope this helps!

Thanks for all the info here, @"NermineS". Can we send you an email, so we can investigate this further?

Hey @"stacymidd123456789", you should be able to see the steps that Jay provided here. Are you having trouble accessing the post?

Hey @"Kathrynmcg1", thanks for joining the Dropbox Community! Since this person is basically the owner of the folder, they do have the right to delete it. However, if you want to make sure you don't lose the files, you could just make a copy of this folder somewhere else in your account. I hope this helps, but let me know…

Thanks for the screenshot, @"selkie19". Can you also check the article that Walter linked in his previous reply, on how to fix syncing issues, to see if any of the suggestions there are helpful?

Hey @"JB2023", thanks for posting your question to the Dropbox Community! Can you tap on "account", then on the gear icon and then on "clear cache" to see if that helps with the "2" on the bell icon? Following the same steps (before clear cache) will also show you the version of the Dropbox app. Let me know how it goes.

Hey @"bronius", thank you for the update and the additional info. Can we send you an email, so we can investigate this further?

Hey @"DaveK1955", sorry to see you're having this issue. Have you also tried our advanced reinstall, to see if that helps?

Thanks for the update here, Tom. Can you also confirm that there aren't multiple profiles accessing and/or editing the same files at the same time while logged into the app?

Hey @"MajorHavoc", from what I can see, your other post is currently in our Ideas section. However, you can definitely take a look at our 10 tips for submitting an idea for more info.

Hey @"emadontv", thanks for bringing this to our attention. Can you please let me know which Android version you're running and which Dropbox version you have installed? Does the Dropbox app get stuck like this when you open it in general, or only when you try to follow the steps to confirm your plan? Can you clear the…

Hey @"Loladzinergirl", if you're having the same issue, can you try the steps in Jay's reply above, to see if they help?

I'm afraid that there's no way for Dropbox to control this, @"rtonrhythm". If you download the file from a different browser or a private browsing window, do you get the same results?

Hey @"mackid1993", sorry to jump in here. Our ToS, and specifically our "Acceptable Use Policy" states that you must not: "violate the law in any way, including storing, publishing or sharing material that’s fraudulent, defamatory, or misleading, or that violates the intellectual property rights of others" I hope this…

Hey @"kburnett57", I just sent you an email, so we'll continue there. Thanks!

Hey everyone, the engineering team is aware of this and are currently working on it. Once we have more info, we'll update you as well. Thanks!

Hey @"Roborg321", thanks for reaching out and sorry to see you're having trouble with this. If your files were deleted from your Dropbox folder and the deletions synced to your account online, you can always restore them from your deleted files page. You can also use your events page to see and restore the deletions. I…

Hey @"mrylander", thanks for bringing this to our attention. Is it possible that syncing is paused on the Dropbox application? If not, what's the sync status and version of the app? You can hover over the Dropbox icon in your menu bar, to see this info. Let me know and we'll go from there.

Sorry to jump in here, @"UnhappyClient", but can you give us some more info on how you uploaded all these folders? Did you use our website to do so? How large was the entire upload in size and did the upload appear to finish successfully?

Hey @"underlap", if you create a copy of one of those files somewhere outside the Dropbox folder, are you still seeing the same behavior?

Not a problem, I just sent you an email, so we can continue there! 🙂

Thanks, @"renate" Kluin . I just sent you an email, so we can continue looking into this there.

Thanks for the update, @"Gustavthapper". I assume you have an iOS device, right? If you used the Dropbox app to upgrade the account, please open the app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps.

If you share a 'can view' link to the files, the recipients will only be able to view and/or download the content of the link. Also, depending on your plan, you can actually password protect the link itself. You can see more about shared link permissions here.

Hey @"KOMA", thanks for reaching out to us about this. What kind of error message are you getting? And what is the size of the files you're having this issue with? If you can also give us the ticket number for your communication with our support team, I would really appreciate it. Thanks!