Hannah Dropbox Community Moderator

Hey @"Marcia Lynn", thanks for commenting here. The thing here is that we cannot charge you, unless you give us your billing info. From our experience with this kind of situation, usually the case is that a user might have created and upgraded a different account and then forgot about it. Another common case is when…

Hey @"Cory M", @"pollenstudio", and anyone else experiencing this issue, thanks for the info. Can we send you an email, so we can look into this a bit more closely?

Thanks for the screenshot, @"cacobina". Can we send you an email, so we can look into this internally?

Sorry to jump in here, @"bpowers84", but have you tried to uninstall and reinstall the passwords app, to see if that helps at all?

Hey @"tomlivings", thanks for reaching out to our Community. Generally, hosting Dropbox on a server is not something we support, but let's see what we can find out about this. Can you replicate the issue on a different computer with an operating system listed as supported here? Is Dropbox running as a service on your…

Thanks for your feedback about this, @"nathank9000". I'll make sure to pass your comments along to our team, since this is currently not something that's available. If you need anything else, please let us know.

Hey @"Gustavthapper", sorry to see you're having trouble upgrading your account. How did you upgrade it exactly? Was it directly from our website or from the Dropbox app on your phone (billed through iTunes/Google Play)?

Hey @"shan24", thanks for reaching out to the Dropbox Community. Indeed, Dropbox doesn’t support files that are password-protected in other applications. If you remove the password, does the preview work?

Hey @"Changyu ", sorry to see you're having trouble with this. Can you please send us a screenshot of what you see on this page?

Thanks for this update, @"MadamCaptain". I'm glad to see that after renaming the .exe file, this message didn't show up again. However, if you do come across this again, please let us know. Thanks!

Hey @"BAPCO", indeed, in this case, the "Apps" folder cannot be moved or shared, so that would be the only way for other people to access it.

Thanks for the screenshots, @"bhagmeister". Does this mean that your issue is now resolved, despite what the screenshots show? Are you required to present your YubiKeys when trying to login, say, from a private browsing window?

Hey @"rs1970", do you happen to have more than 300K files in your Dropbox folder? The application's performance will decline after this soft limit, so you might want to try using selective sync, to reduce the number of files and see if that helps.

No problem! Do keep us updated on what happens, please. Thanks!

Hey @"plasticmanc", thanks for your reply here. We appreciate your feedback about our ways of sharing files and folders. In my opinion, the easiest way to go about this, is to share a 'can view' link with everyone. The shared links are live anyway, so any updates you make to the folder will appear each time someone…

Thanks for your feedback about this, @"Walleri". I'll make sure to pass this along to our team. Have a great day!

Thanks for checking, @"Miguelito67". Does uninstalling the Dropbox app, restarting your device and then reinstalling it help? Just keep in mind that if you're on a Basic account, there's a 3 device limit, so if you uninstall and have more than 3 devices, you won't be able to sign back into the app.

Hey @"sgrab", can we send you an email, so we can look into this internally?

Hey @"lindsaybrooksbender", sorry to hear you're having issues with this. Based on the amount you mentioned, it sounds like a Dropbox Professional subscription. Do you remember creating a Professional trial at some point maybe, that could have renewed to a paid subscription? And are those credit card payments or are you…

Thanks for this info and the ticket number, @"NeilEvansRocks". I can see that the agent you chatted with has sent your case to our team, so you'll be receiving a reply with additional info very soon. If you need anything else, please let us know.

Thanks for the update, @"HTDUCK". We appreciate your feedback about this matter. At the moment, you can keep an eye on this article for any updates about the Dropbox for macOS support. This article also includes links to articles about the expected changes after the update etc., which you'll definitely find helpful.

Hey @"Sambath", rearranging the files within your account, shouldn't affect the links. The links will break only if the files are deleted from their locations. Are you seeing a different behavior?

Hey @"fedeboraxx", can you actually send us a screenshot of how the name of the conflicted copy appears on your end, since you also mentioned something about a timestamp, so we can look into that?

Hey @"Cherra", thanks for reaching out to us today. At the moment, it's only possible to convert single files to PDFs through Dropbox. However, we appreciate your feedback on this and I will definitely pass it along to our team. You can see which file types you can convert through Dropbox here. Let me know if you have any…

Sorry to jump in here, @"CoachMu". Do you see the same behavior, when you download these files from dropbox.com using a computer?

Hey @"Miguelito67", can you also make sure that you have at least 500mb of free space on your device? That would be your device's memory, not your Dropbox space.

Hey @"hockeygirl", thanks for reaching out to the Dropbox Community. Since you're on a paid plan, have you tried reaching out to our support team directly about your request? Let me know if you have any issues with this.

Thanks for the update here, @"stolenbuick". I'm glad to see you were able to figure out this issue and for providing your solution here. If you come across any other issues, don't hesitate to let us know!

Hey @"kankon", thanks for bringing this to our attention. Are you having this issue when opening Office files only through the Dropbox app? If you open an Office file that's saved to your device directly through the Excel app, for example, are you seeing a different behavior? And if you clear the Dropbox app's cache from…

Can you also give us the ticket number, so we can have a look?