Hannah Dropbox Community Moderator

Hi there, @"LR0108"! What Walter would like you to do, is open the Dropbox application preferences on your computer, and navigate to the backups tab. You should see your mobile device listed there, so you can click on the x to remove it and then plug the device in to the computer again, to see if that helps with the…

Thanks Andreas, I just emailed you, so we'll continue there.

Hey @"John R.80", sorry to see you're having trouble with this. If you're paying for your subscription by credit card, you can just change your billing cycle from your billing page. You'll begin your new annual subscription at your next renewal date, and you'll be charged annually going forward.

Sorry to hear about this, @"FairyBlueBird". Can we send you an email, to check it out?

Hey @"Luddite", thanks for bringing this to our attention. Can you let us know a bit more about why you're not able to edit the files? If you could send us a screenshot of what you see, when you try to, that would be really helpful. Also, can you tap on 'account', then on the gear icon and then on 'clear cache', to see if…

Hey @"Jonathan123", thanks for bringing this to our attention. When did you notice that this issue started? Was it after some kind of update, either of Dropbox or your OS? Also, what is your computer's OS version?

Hey @"fssbob", thanks for your post here. At this time, encrypted APFS drives are not supported for external drive backup, as you've seen in our article. There are no known plans to support this kind of drive in the future, however, I'll pass your comments along to our team. We appreciate your feedback and we're always…

Anytime, @"jfo888"! If you need anything else, don't hesitate to give us a shout. Have a great week ahead!

Hey @"Raymondus", thanks for joining the Dropbox Community. What do you see in your account settings here about your space usage? Is it possible that you're receiving these emails to a different address, connected to a different, perhaps older Dropbox account and not your main one?

Hey @"Scrensh10", thanks for your post. I've actually moved it to a thread dealing with the same issue; can you take a look to see if you can find any helpful info? Do let me know if you still have questions!

Hey @"susankeogh", thanks for reaching out to us. How were the images originally uploaded to your Dropbox? Through the camera uploads feature? Since this isn't Dropbox that's making this change, I looked it up and found this article, can you take a look to see if it helps? Let me know if you have any questions.

Exactly, @"jfo888", if you have any folders checked, it means they are backed up, so to stop them from being backed up, you need to uncheck them and save your changes.

Hey @"ShaunT", thanks for your post! If each team folder contains subfolders, each of which are shared with different people, you'd need to manage the access for each of the subfolders, in order to change it to 'can view'. I hope this helps, but let me know if you have any more questions.

Hey @"Jane Masamba ", welcome to our Community. Were you the owner (creator) of these folders, or did someone else share them with you? And if they were shared, is it possible that they got deleted by the person who created them? What do you see in your events page about this?

Hey @"yanfei wu", thanks for letting us know about this. Can you give us some more info on why you can't install our desktop app? Are you getting some kind of error message? If so, please send us a screenshot, so we can look into it. Any additional info would be really helpful. Thanks!

Hey @"ktal", thanks for joining our Community. Can you give me some more info as to why you're not able to delete the copy of the Dropbox folder? Are you getting some kind of error message? Is the copy within your original Dropbox folder? Any additional info on the issue, would be really helpful. Cheers!

Hey @"Sidnei Neves", thanks for taking the time to post here. As it's currently not possible to insert an image to the title section of a Paper doc, I'm afraid the image that you add, won't appear at the very top of your doc. You can type your title and then you can insert any image you want right under that. We appreciate…

Hey @"davedp", thanks for bringing this to our attention. Regarding uploading through our website, have you tried doing so from a different browser or a private browsing window? As for the Dropbox application, can you give us a bit more info? For example, what happens when you drag and drop a file into your Dropbox folder?…

Hey @"John68", thanks for posting to the Dropbox Community! If I understand correctly, you'd like to upload some files to your Dropbox account and then share them with other people. If you want to share all these files, I would suggest that you first create a folder in your Dropbox and then upload the files to it. As for…

Hey @"Cengizhan_Bilgin", thanks for reaching out to our Community. Can you give us a bit more info on how you added the files to your Dropbox? Did you drag and drop them directly to your Dropbox folder from the external drive? Any additional info on the process you followed, would be helpful. Thanks!

Hey @"Anon4", thanks for bringing this to our attention. Can you try to fill out the form again using a different browser or a private browsing window and see if that helps? Keep me posted.

Hey @"patricepcs", I moved your post to this relevant thread, so if you'd like to stop Dropbox Capture from backing up your screenshots and screen recordings, you can follow the steps Nancy posted here. Otherwise, you should be able to uninstall it, just like any other program on your computer, from your control panel.

Hey @"jfo888", sorry to see you're having trouble disabling the backup feature. You're currently looking at our website, but you actually need the desktop app preferences to do this. You'll need to click on the Dropbox icon in your system tray/menu bar and then you'll be able to follow the rest of the steps.

In that case, can we send you an email, so we can investigate this further?

Thanks for that, @"Andreas K.25"! Do you mind if we send you an email, so we can look into this?

Hey @"MeMo3779", can you check if you can find the ellipsis icon on the right side of the folder names through this page (not from the navigation panel on the left)?

Hey @"EOuser", sorry to jump in here. Like Megan mentioned, this tagging feature is actually provided by your computer's OS and not Dropbox. We do have a tagging feature, which you can access only through our website, at the moment. Now, if you mark your files as "available offline" and then quit the Dropbox app, do you…

Sorry to see you're having trouble with this, @"ylilmoon". Is the charge you received a credit card one, or through iTunes/Google Play?

Hey @"Dissatisfied95", sorry to see you're having trouble. It sounds like you might be getting charged for a different account. Is it a credit card charge? If so, you can find out the email of the account using this page. Is it an account you can access and cancel?

Hey @"tossdown", I can see that you've replied back to the agent working on your case, so I would suggest keeping an eye out on the ticket for their response.