Hannah Dropbox Community Moderator

Glad to see that it's resolved anyway, Terri! If you need anything else, please let us know. Have a great weekend!

Hey @"SLFI59715", sorry to hear about this. Since you have a ticket opened about this issue, please reply back to that, so we can assist you further. Thanks!

Thanks for checking that, @"terri232". If you're on a free Dropbox account, but you don't have more than 3 devices already linked to it, can you also uninstall the app, restart the device and reinstall it, to see if that helps?

Thanks for this info, @"rastrodave". Since there's a new version of the Dropbox application that just came out, can you update to that, and see if that resolves your issue?

Thanks for letting us know, @"Alexburn". Did the updating process actually finish? If you haven't already, can you please restart the computer, to see if that helps?

Are you seeing the same behavior in Incognito mode, as well as other browsers too, @"agricola"?

Hey @"MeMo3779", thanks for reaching out to our Community. Since you're referring to the ellipsis icon, I'm assuming you're talking about our website, right? Would you mind sending me a screenshot of the options you do see, so we can check if we're missing something? Thanks in advance!

Hey @"KG12", thanks for reaching out. Do you mind if we send you an email, so we can look into it internally?

Hey @"StJEmery", thanks for letting us know about this. If you're getting gray X icons on your files, I assume you're on a Windows computer, right? This is a Microsoft icon, indicating that your files are not syncing. Can you try the steps here, to make sure that your files are synced, before trying to move them out of the…

Hey @"Redkraft", I'm glad that you've figured this out and that your accounts now work as you want them to. If you have any other questions, please let us know. Have a great weekend!

Hey @"SnowBlue", when you submitted the help request, which email address did you put in? The one with the typo or one that you can access? If it's the one with the typo, it would make sense that you didn't receive a confirmation email. If you put in an address that you can access, can you also check your spam folder, to…

Hey @"Excalibur100", thanks for reaching out to us today! Sharing the folder in the first way, even though the permissions are set to "can view", would indeed require your recipients to login to Dropbox. Sharing a link to the folder, though, with "can view" permissions, shouldn't require them to login. It may prompt them…

Hey @"Carde", thanks for reaching out to the Dropbox Community. It sounds like the upgrade was perhaps made for a different account than the one your wife uses regularly. If you look up the billing info here, does the email you find match the one your wife uses for her account?

The thing is, when the app is not running, the Dropbox folder is just like any other folder on your computer. Can you also check how it behaves in safe mode? Maybe it's a permissions thing that might be affecting this.

Hey @"langzi", I just emailed you, so we'll continue there!

And you're currently on the 340.2.2 version of the app, is that correct?

Hey @"doppyjoe", I just sent you an email, so we'll continue investigating this there.

Hey @"jaflady", thanks for bringing this to our attention. Editing the transcription is indeed not possible at the moment, but we really appreciate your feedback on this feature. Would it be possible to send us some examples of those errors in a screenshot perhaps? Thanks!

That's great to hear, @"amandajv"! If you come across this issue again, please let us know. I hope you have a great day!

Thanks for the additional info here, @"dmitriy1980". It looks like you're on the beta version of the Dropbox app, so in this case, let's try to install the stable one, to see if that helps. To do so, go to this page and disable the "early releases" option. Afterwards, reinstall the Dropbox app and let us know how it goes.

Sorry to see you're having issues with the phone support option, @"Donny Rowles". Have you tried using the chat or the email option instead?

Sorry to hear about this, @"danielbwbn". Is it possible to try from a different network, to see if that makes any difference?

Hey @"Robert Paterson", I'm sorry to see that you are not having a great experience with out support team. I wanted to let you know that I've passed your comment along to our team about this and I've also raised the priority of your tickets, so that they are handled the soonest possible. In the meantime, can you please…

Hey @"rajma420", so just to clarify, it does work for Excel sheets that are not password protected?

Thanks for the update, @"currentj". If you're having the same issue with the app closed, that would indicate that this isn't really a Dropbox issue. I'm sure you've already tried this, but if not, can you also restart your computer, to see if that helps?

Hey @"Redkraft", sorry to jump in here. If your devices are linked to the account you want to keep using, all you need to do is basically login to the other account and see what kind of files you need from it and share it the way that Rich described in the reply that Megan linked to you. If you're having trouble signing in…

Hey @"cipherguru", thanks for letting us know about this. Can you please send us a screenshot of the error, if possible? Is this what you see if you login from a different browser or a private browsing window as well?

您好 @"kobe890201"，感謝您聯繫 Dropbox 社區。 您能否向我們提供有關您遇到的問題的更多信息？與 Dropbox 相關嗎？ 任何額外的信息都會有幫助。 謝謝。 ------- Hey @"kobe890201", thanks for reaching out to the Dropbox Community. Can you give us some more info on the issue you're having? Is it Dropbox related? Any additional info would be helpful. Thanks.

Hey @"dennisgaudenzi", thanks for bringing this to our attention. Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'clear cache' to see if that helps? If not, try to uninstall it, restart the device and then reinstall it and let me know how that goes. Thanks.

Thanks for the additional info here, @"BBats". This sounds strange indeed, but let's see what we can find out. Do you still have the ticket number of the communication you had with our support team about this, so we can take a look at that as well?