Hannah Dropbox Community Moderator

Great! If you need anything else, let us know, @"Roarschouten". Have a great weekend!

Hey @"fibrehibre71", thanks for your question! Indeed, when you share a folder with someone, they can access the files inside and even if it's a shared folder or a shared link, the updates are live, so every time the recipient/member accesses the link/folder, they'll see the updated versions of the files. I hope this…

Hey @"Roarschouten", I understand your frustration with this and I've made sure to pass your comments along to our team. I can also see that you have an update on your ticket from the agent working with you, have you had a chance to take a look? I would suggest replying back to them with the requested info, so they can…

Hey @"ac1982", sorry to see that you're still having this issue. When you have a moment, please check my reply to you above and let me know what you find.

Hey @"jhhh", I'm sorry to hear about this. How long had it been since you last accessed your account? If it had been more than a year, then the account was probably disabled due to inactivity. You would have gotten an email about that beforehand, of course. Now, if you signed up for a new account using the same email…

Hey @"krisr1", thanks for reaching out to us. I moved your post to this thread which contains some relevant info. You can also take a look at this thread for even more info.

Hmm, would you mind sending us a screenshot of the options you see?

Thanks for the update, @"jigsaw83". Do you have any security apps, like an antivirus, firewall, VPN, etc. that could be blocking the Dropbox app? If so, try disabling them temporarily, to see if that helps.

Thanks for the screenshots, @"dezormo". Do you see the same if you tap on 'account', then on the gear icon and then on 'clear cache'?

Thanks, @"Maikel21", I just sent you an email, so I'll see you there!

Hey Keith! You can definitely manually upload any photos you want, when Camera Uploads is switched off. As for your question, do you mean if you delete the photos you don't want from your phone or your Dropbox?

Do you know if the top level folder was the shared folder, or was it the subfolder that was shared? To clarify, the folder that is considered shared, is the folder you're inviting people to. If you were in the subfolder and invited people there, then the top level folder would be considered as non-shared, even if it…

Hey @"Maikel21", thanks for bringing this to our attention. If I understand correctly, you've paid for your subscription, but your account still shows as Basic, is that right? Can we send you an email, so we can investigate this further?

Hey @"jigsaw83", sorry to see that you're having this issue. Do you get the same error message in the screenshot of the OP? If so, can you click on the blue hyperlink on the error and send us a screenshot of the error log, so we can take a look?

Hey @"easj", thanks for reaching out to us! Was the file moved from a shared folder to a non-shared one, or perhaps from a shared folder to another shared folder? If that's the case, it's normal for the link to break and for the file to appear as deleted. Let me know if that's not the case and any additional info would be…

Hey @"Katzsam35", thanks for reaching out to us. The 'save to my Dropbox' option isn't really gone, it's just changed places. When opening a link, there should be a 'File' option at the top left. If you click that, you'll see a 'copy to Dropbox' option. I hope this helps!

Hey @"lewiskei", thanks for posting your question today! Since the Camera Uploads feature is designed to safely back up your device's photos and videos, there's no way to sync deletions between Camera Uploads and your device. I'll pass your comments along to our team, however, so thanks for the feedback. If you need…

Hey @"FrustratedFormerUser", sorry to hear about this. Are you receiving charges on your credit card directly through Dropbox or are they Apple iTunes/Google Play charges?

Is it possible to send us screenshots instead of a video, @"dezormo"?

Strange that the app is ignoring your settings too, @"contactmike1". Can you please restart your computer, then select the whole Dropbox folder, set it to available offline and see if the issue persists?

Hey @"Arnonsouza ", sorry to hear about this. Have you taken a look into this article, to see if you find the info helpful?

Hey @"Jkwarman76", sorry to hear about your pictures. What Rich is saying is very true, but have you also looked everywhere? Do you see any events related to your pictures in your events page here or your deleted files page here?

Hey @"edmondcr", have you tried uninstalling the app, restarting the device and reinstalling it, to see if it helps?

Sorry to see that you're having trouble with the tagging feature, @"Sharon-at-trellis". If you manually navigate to a tagged file, do you see the tag or is it missing? Could you send us a couple of screenshots showing this behavior, while making sure you hide any personal info on the screenshot?

Happy to see that, @"lady8jane"! If you come across this issue again, please let us know. Have a great day!

Thanks for the update, @"lady8jane". Do you see the same when using a different connection/WiFi? And does the issue exist only on this specific device or other ones too?

Hey @"maher1982", if the Dropbox icon is missing from your system tray, the Dropbox application won't be running at the moment. Can you simply reinstall the app (without uninstalling) through this link, to see if that helps?

And are you on a Dropbox Business Standard or a Advanced plan? Dropbox Business Advanced admins have access to all file-related actions of the team, including copying/downloading files from the website.

Hey @"lady8jane", thanks for bringing this to our attention. It's strange that you see this in multiple browsers, but can you also try using a private browsing/incognito window, without any extensions enabled, to see if it helps?

Hey @"DerekG", thanks for your post. Can you please clarify if you're a member of a Dropbox Business team? Or are you and the rest of your team sharing files through individual accounts? If it's a Dropbox Business team account, is it a Standard or an Advanced plan?