Hannah Dropbox Community Moderator

I can see that your case is with our specialists right now, @"Yevhen6581", so please keep an eye on the email and our they will get back to you the soonest possible.

Hey @"cloudres", that was actually for @"elkcilb", sorry if that wasn't clear in my reply. And everyone who is still having this issue, have you tried reaching out to our support team, like Sam suggested?

Hey @"czchen", sorry for the delay here. Would you mind confirming that your device meets the minimum requirements for the Dropbox app and is running on a supported environment?

Can you clarify what you mean by that, @"bcortier"? Do you mean that you currently have the Dropbox app closed?

Hey @"Sylvain255", if chat support isn't currently working for you, you can either try again later, or submit a help request through this page. Once our team performs the restoration, they will indeed send you a confirmation email, to let you know.

Thanks for the update here, @"lcola". If your account is downgraded, your billing info shouldn't be stored anymore. Would you mind sending us a screenshot of the page you see them in? Of course, please make sure to mask/edit out your actual billing info. Also, a screenshot of what you see in your plan page would also be…

Thanks for the additional info, Peter. I can see you're in contact with our specialists about this, so any additional info you have, you can send it to them, so they can assist you further. I passed your comments along and raised the priority of your case from my end, so our colleague will get back to you really soon.

Thanks for the additional info here, @"cloudres" and @"elkcilb", have you had the time to check Samantha's post here, for more info?

Hey @"Carl8", thanks for sharing your experience and your fix! And sorry to see you're having this issue, @"bcortier". Can you clarify if restarting the Dropbox app worked for you or not? Have you tried any other troubleshooting steps for this?

Sorry to see you're having an issue restoring your files, @"Sylvain255". Does this happen when you're using Dropbox Rewind, or when you restore your files from the deleted files page? Have you tried from a different browser or a private browsing/incognito window? Let me know what you find.

Hey @"HubbaHubba", sorry to see that you're having this issue. If you used an email address with a typo, which is non-existent, you won't be able to verify the email in order to change it. Is this a paid account or a free one? If it's just a free one, I would suggest you download your files to your computer and basically…

Hey @"Peter Sperski", thanks for reaching out to the Dropbox Community. It sounds strange that our support team could not locate the payment in question; can you please give us the ticket number for the communication, so we can check it out?

Hey @"Marco R.11", can you please give us some more info as to why the feature is not working for you? Are you seeing some kind of error message, or do you get no results when searching for key words in your files? Any additional info would be helpful.

Hey @"Jjph", would you mind sharing the ticket number for your communication with our support team, so we can check it out? And @"Tigercomp", it might sound trivial, but if you haven't already, can you also restart your device?

Hey @"iasstudygroup", why do you think that you're not allowed to use your earned free space? Regarding the deleted files, when you restore them, have you tried checking their version history, to see which user or which device is deleting the files?

Thanks for trying that too, @"jckm2000". At this point, can you uninstall the Dropbox app and reinstall it from this link, to see if it helps?

Hey @"lcola", thanks for the nudge on this. If your account already got downgraded after the end of the trial, then your billing info has already been automatically removed from the account. I hope this helps!

Hey @"Pert", perhaps the form wasn't submitted correctly; did you use a private browsing/incognito window?

Thanks for the ticket number, @"sunnyk1"! I can see that you have an update on your ticket and that your issue has been resolved, which I'm happy to see. If you need anything else, make sure to let us know.

Hey @"brianmoore53", thanks for bringing this to our attention. This is in regards to the two-step verification code, right? Have you tried resetting your password, to see if that helps?

Hey @"Natsbar", thanks for posting to the Dropbox Community! Have you tried sharing these files with your personal account? That's basically the easiest way to 'move' files between accounts. Otherwise, you could download them from the Business account and upload them to the personal one. I hope this helps, but let me know…

Hey @"VaughanS", thanks for posting to the Dropbox Community and happy Monday! Regarding the Dropbox folder location on the new Dropbox for macOS version of the Dropbox app, changing the location of your Dropbox folder is no longer supported due to a requirement from Apple that all cloud storage provider folders be moved…

Hey @"jwilk17", thanks for reaching out to our Community. I moved your post to a thread that recently dealt with the same issue; can you try the troubleshooting steps in this thread, to see if they help?

Understood, @"A28". Well, in general, an account remains open if there's some kind of activity, but in any case, if you do not want to keep the account, you can of course delete it, by following the steps in this article.

Hey @"tightpurchaser", it's true that the one-time security code will also come in as a notification to any devices you might have connected to the account in question. You can see more info about this in Samantha's reply here.

Sorry to see that you're having this issue, @"SL001". Can you let us know your computer's OS version and if you've updated your Dropbox app to the new Dropbox for macOS version?

Thanks, @"mtritter"! Would you mind clicking on the Dropbox icon in your menu bar, then on your initials/profile pic, then on 'preferences' and then on 'sync', to see the location of the Dropbox folder on your computer? Is it in ~/Library/CloudStorage?

Hey @"Tigercomp", sorry to hear about this. Are you on an iOS or Android device? Have you cleared the app's cache, to see if that helps?

Hey @"kllebeau", after you open the page that Rich suggested through an Incognito window, in the 'I want to look up information related to:' section, choose 'other'. Then, type in an email address you can access and continue filling out the form and click 'submit'. Once you submit it and have the ticket number, please send…

Hey @"luizfernandomiller", you mentioned in a previous reply that when switching the files to available offline and then to online-only again, the thumbnails reappear. Is this not the case anymore?