Hannah Dropbox Community Moderator

Hey @"Gareth2", thanks for posting your question. Shared folders do take up space in each member's account, so each member will need enough space to accommodate the folder. There are ways to earn bonus space, but if the folder is too large, the members might need to upgrade. Otherwise, the owner can give view only access…

Hey @"dd-jonas", I just sent you an email, so we'll continue investigating there.

Hey @"matahariungu", happy Monday! Just to check, do you see a different behavior when it's fewer files at a time? Can you send us a screenshot of the error message you're getting, so we can look into it?

Thanks, @"VEP"! We'll wait for your update. Happy Monday!

Grazie per l'aggiornamento! Facci sapere quando avrai altre novità. ------ Thanks for the update! Let us know when you have more news.

Hi all, thanks for all of your insight on this. We actually brought this up to our team, and we'll be implementing a fix soon, to address these reports. We'll update you here once we have news. Thanks again!

Hey @"dragonxuser1", sorry to hear about this. Have you restarted Dropbox or your computer ever since this started occurring? 

Sorry to jump in here, @"TLC1138", but if you're getting messages to upgrade and that you're out of space, while you're paying for a subscription, it does sound like you might have two accounts. I would definitely suggest trying Rich's suggestion about looking up the payment, but if you did reach out to our support team,…

Hey @"FlyingDutch7", unfortunately, the thread you're referring to is closed to new replies, so it cannot be replied to. Can you give us more info about your issue here?

Hey @"NaserA", thanks for reaching out to the Dropbox Community. Is it possible that you're creating 'can edit' links instead of 'can view' ones? The 'can view' links are the ones that can be accessed by people without Dropbox accounts. I hope this helps!

Welcome to our Community, @"ewwwsmile"! Can you please clarify if you're referring to backing up your photos on your computer through our computer backup feature or the automatic upload of the photos directly from your phone? The photos you add to your Dropbox wouldn't affect your phone's storage space. If you can describe…

Sorry to see that you're having this issue, @"stasidi". Can we send you an email, so we can look further into this?

Is that after copying from Files or after a manual upload?

Hey @"gnet-Jim", I agree with Здравко here, could it be possible that the file names contain any of the characters here?

Thanks for the update here, @"Deb R". Can you let us know this computer's exact OS version and which version of the Dropbox app you're using? You can see the latter, by hovering over your Dropbox icon.

Thanks for the update, Rebecca! To be able to save files to the folder, they'd need to have edit permissions, however, you can use the workaround of a file request. And in order to give them access to the folder, you can use a "can view" link instead. That way, their Dropbox space won't be affected at all. I hope this…

Sorry to jump in here, @"rlesperance"! It sounds like you were able to choose the location of the Dropbox folder after you disconnected the computer from your Dropbox account and then reconnected it. This is shown in the article that Megan linked above, about the new experience for macOS on File Provider. To address your…

Deleting the backups basically means disabling them in this case, but thanks for your feedback, @"JWMS"! We appreciate all your comments and I will inform the team about your thoughts. I'm glad this thread solved a part of the issue and, of course, it will remain here and all the info will be available. You can also reply…

Thanks for this info, @"Udiek_Widh", and sorry to hear you're having trouble using our desktop app on your macOS computer. Any security apps installed on it that might be blocking Dropbox?

Hey @"Musicmind", are you the owner (creator) or the folder or just a member with edit permissions? Only the owner of the folder can unshare it.

Hey @"FlyingDutch7", can you confirm if you see the same issue, when manually uploading the file to the Dropbox app, using the + button?

Hey @"TheAnt", thanks for posting your question to our Community. There are no monthly limits when it comes to uploading, downloading or sharing files. However, there are daily limits when it comes to sharing. You can see more info about this here, but let me know if you have any questions.

Hi again, @"Rebecca16"! Indeed, a shared folder will take up space in the accounts of all the members, when the folder is shared with edit permissions. Do you need this person to have edit access to the folder or just view and/or download it to their computer?

Hey @"NickiZ", thanks for reaching out to us. Indeed, when you move files to the Dropbox folder, they'll need to take up space on your hard drive, in order to sync to your account and connected devices. You have a couple of options in your specific case. You could use our backup feature, to basically back up your EHD to…

Hey @"Roman--", sorry to hear about this. We don't really have such a link, but can I send you an email, so we can look into this further?

Hey @"gogettervj" and @"Me420", thanks for the additional info. Can we send you an email, so we can look further into this?

Sì, per favore, se puoi eseguire alcuni test e scoprire se ciò accade da un particolare account, faccelo sapere. Tutto quello che troverai ti sarà sicuramente utile. ------- Yes, please, if you can run some tests and find out if this is happening from a particular account, please let us know. Anything you can find will…

Hey @"KC805", I see that there's an update on your ticket, so make sure to reply back to my colleague!

Thanks for letting us know, anonymous. What do you see when you hover over the Dropbox icon there? Do you see any error messages?

Thanks for the update, @"samrae", and sorry to hear you're still having this issue. In your case, are you actually plugging your phone in to your computer, to import your photos and videos to Dropbox? Or are you plugging it in for other reasons, non-Dropbox related? Can you also send me a screenshot of the backups tab in…